Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... Mehr ansehen
Unternehmen hat geantwortet
Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... Mehr ansehen
Unternehmen hat geantwortet
The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Kontaktinformationen
Vereinigtes Königreich
- fleeto.co.uk
4,6
Hervorragend
172 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Worst customer service
Worst customer service. Called them to get pco hire agreed on price and send documents, when all checks done the guy asking more rental then what we agreed. Later he called me and making stories I told you this and that. Guys please be careful with this company.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fleeto
Hi Abi,
We’re sorry to hear about your experience, but we’d like to clarify that all rental prices are confirmed in writing once documents are verified and checks are complete. Occasionally, there can be changes based on vehicle type, insurance criteria, or driver profile, and we always explain these clearly before any agreement is finalised.
We do not change prices after confirmation, and any misunderstanding is never intentional — transparency and fairness are central to how we operate.
If you believe there has been a genuine miscommunication, please reach out to support@fleeto.co.uk
with your details so we can review this properly.
Fleeto has built its reputation on honesty and professionalism, and we’ll always take the time to resolve any concern fairly and respectfully.
I'm very satisfied with Fleeto customer…
I'm very satisfied with Fleeto customer services, always straightforward and helpful,staff are very friendly to sort out any problems, will be highly recommended to any PCO drivers.
3. Januar 2025
Bewertung ohne vorherige Einladung
I'm a new customer and Masum and staff…
I'm a new customer and Masum and staff at Fleeto self drive has from my experience driving for 35 years customer service is outstanding with there polite and caring attitude towards customers.
Nothing is to much trouble and helpful regarding any issues.
I highly recommend to anyone thinking of hire a car short or long term that thay take all the stress and worry from hiring there vehicles.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Avoid Simple Self Drive – Misleading Information and Poor Service
I want to share my experience with Simple Self Drive to help others avoid losing their deposit and wasting time. When I first contacted them to rent a hybrid car, they pushed me towards an electric vehicle, claiming they didn’t have any hybrids available—even though their website clearly showed hybrids as an option.
The information on their website is completely misleading. They advertise a £200 deposit, but in reality, they demanded £500. Additionally, the minimum rental term was listed as 4 weeks, but when I spoke to them, I was told it’s actually 3 months.
After some time, I agreed to their terms. They required the deposit upfront before sending any documents. Once I sent the deposit, I had to chase them with multiple messages before receiving the documents—but even then, not everything I needed was provided.
When I tried to contact them for clarification, their customer service was awful. They repeatedly told me I didn’t understand their system and made it clear that if I didn’t go through with hiring the car, I would lose my deposit. Unfortunately, that's exactly what happened.
In summary, my experience was a complete nightmare. If you’re considering renting from Simple Self Drive, be prepared for hidden fees, misleading information, and terrible customer service. I hope this review helps others avoid the same issues I faced.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Fleeto
Hi Sorin,
We’re sorry to hear that you feel this way, though we’d like to clarify a few key points to avoid any misunderstanding. We always aim to be transparent and fair with every driver.
There are no hidden fees — all deposits, hire terms, and rates are explained in advance before any booking is confirmed. Vehicle availability and pricing can vary depending on the model, insurance criteria, and driver profile, which is why final details are confirmed during the booking process rather than solely relying on website examples.
All required documents are created individually based on the customer’s submitted information and are always provided before vehicle collection to ensure accuracy and compliance. We also upload the vehicle documents on your behalf to your ride hailing app to make the onboarding process smoother and save time.
Deposits are handled in line with the rental agreement and are refundable where applicable. However, cancellations after a deposit is made are subject to the standard terms agreed at the time of booking.
We appreciate your feedback and are happy to review your case directly if you believe something was not handled correctly. Please contact support@simpleselfdrive.co.uk
and our team will gladly assist.
I went to hire a car Jak was very…
I went to hire a car Jak was very helpful he even made me 2 cups of tea
So far the service has been good
3. Oktober 2024
Bewertung ohne vorherige Einladung
Madalina she been helpful and she had…
Madalina she been helpful and she had good customer service
25. September 2024
Bewertung ohne vorherige Einladung
Excellent job done
Excellent job done, the performance of the car improved personally I think SATI is an experience technician and would to patronise him anytime I come for service or repairs. Further more he has the patience to explain and advise you on important issue's of the car.
18. September 2024
Bewertung ohne vorherige Einladung
This is the very good given me services…
This is the very good given me services
So good and I’m very satisfied thank you Madalina
17. September 2024
Bewertung ohne vorherige Einladung
Very good service from abdur rahman jak…
Very good service from abdur rahman jak and kalam. Very professional and amazing service. They helped me with all my doccuments. Would highly reccommend
10. September 2024
Bewertung ohne vorherige Einladung
Amazing customer service
Madalina and Kalam have been really helpful today and I am looking forward to coming back!
5. September 2024
Bewertung ohne vorherige Einladung
Abdur rahman and ayhaan have excellent…
Abdur rahman and ayhaan have excellent service, and are always happy to help. Evertime i come into the office there always smiling and help me with everyrhing. Excellent customer servic3
5. September 2024
Bewertung ohne vorherige Einladung
Very satisfied with whole service
Very satisfied with whole service, especially from abdur rahman and ayhaan and madalina and jak
5. September 2024
Bewertung ohne vorherige Einladung
My contacts with Ayhan and Abdur Rahman…
My contacts with Ayhan and Abdur Rahman has been a pleasure, professional and very freindly.
Infact the whole experience with Simple Self drive gives me confidence that I will not have any problems as the company is run like a large company should 😊
5. September 2024
Bewertung ohne vorherige Einladung
Always good service
Always good service, always good response. Especially ayhaan, Billy and Abdul rahman and taz
5. September 2024
Bewertung ohne vorherige Einladung
Abdur Rahman and Ayhaan always have…
Abdur Rahman and Ayhaan always have phenomenal service and attend to everything I need. Abdul rahman is always please to help.
4. September 2024
Bewertung ohne vorherige Einladung
very good service from abdur rahman he…
very good service from abdur rahman he was always very polite and helpful. would highly recommend
14. August 2024
Bewertung ohne vorherige Einladung
Everything was excellent
Everything was excellent, excellent customer service very efficient and quick, especially from about rahman
14. August 2024
Bewertung ohne vorherige Einladung
Excellent service everytime I attend…
Excellent service everytime I attend the office. Abdur Rahman and Masum helped me with uploading my documents.
5. August 2024
Bewertung ohne vorherige Einladung
Great service
Great service, very efficient and quick response. Very friendly staff, would recommend this company.
5. August 2024
Bewertung ohne vorherige Einladung
Excellent Services
The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Kalam and the rest of the team are excellent and always helpful in any situation—a prompt response when you need the most. You guys are just simply amazing!
15. Juli 2024
Bewertung ohne vorherige Einladung
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