fixpart.co.uk Bewertungen 

Item was perfect but the delivery time was unacceptable.

I ordered a part for my dishwasher and it never arrived. It was clear when I looked at the parcel tracking that it had been delivered to the wrong address as the door it had been posted through was completely different to ours. These things happen. I contacted Fixpart on the 5 July to explain the situation and requested that the parts were re-sent. To date I have not received a reply to my message and have had to go elsewhere to buy the parts. Really POOR SERVICE. I now want a refund but not sure how to get that if they will not respond to messages.

The delivery said 1-2 business days. It arrived after 10 days. Very poor communication with customers. I do not recommend

This has to be the worst customer services I have ever received. Weeks upon weeks of waiting for reply to emails. Unable to actually contact anyone by phone and talk to a person.

First package delivered somewhere completely different to the address (which by the way is a huge Church), and the told I need to go look for it. Which I did and was not able to find the location in the picture.

So while waiting to get this sorted I ordered the same part again that said was in stock, chose a different address to deliver to (a home address, hopefully they will find this one), then only to receive an email 2 days late saying its out of stock until October.

Communications have been very very lacking and no way forward offered. Ridiculous and frustrating.

Ordered a part, sent it back, after paying for printing the return label, and packing it exactly like they requested.
They refused to pay saying box didn’t contain the part.
Shame.
Customer service named Nicola doesn’t reply anymore.

Service was great quick delivery would defo use this company again and they had the box shelf’s and make I needed for my fridge/freezer

Genuine and correct model parts. Fast delivery. 5 stars service.

I ordered a water inlet regulator for my Meile washing machine, because the old one was allowing water through when not in use. I installed ithe new one, checked the drum was not filling up bingo, fixpart supplied a excellent quality part which soled the problem we were having. Delivery was good, easy to order online and easy to check compatability. I will keep this company on my contact list and recommend to others. Thanks, Brian.

Fixpart is more than 30% more expensive than other suppliers.

Excellent service can’t fault fixpart. Part was ordered and delivered quickly and with good tracking.
Will definitely use them again.

Still waiting for a refund after returning an item 2 weeks ago

I ordered a replacement glass door for a combination microwave oven on the 4th of July. The package came on the 7th July . The cardboard box was flimsy and damaged. We took photo's and a video of the opening of the box to find the glass door completely smashed to pieces.
I went on the website and messaged customer services with the problem. It said I "should receive a reply in a few days" (really? a few days to reply in 2026). I then received an automated reply on the 10th apologising that they hadn't been able to respond as they were busy.
I received a reply on the 14th July from a Sabrina who asked me to send a photo of the shipping label which I did within 5 minutes of receiving her e-mail. She stated that they would "raise a claim on my behalf with the courier". UK Consumer Act 2015 states I am within my Rights to ask for a full refund. So I e-mailed her back a day later stating I would like a full refund.

Today (17th July) I've not heard anything back from them. Fixpart UK I believe are a Dutch company, they have websites in many European countries but trade from the Netherlands, clearly out of their depth.

I am now forced to contact my Bank and VISA to get my money back from this rubbish company.

They should be banned from trading in tHE UK.

Wide range of parts, delivered fast with great quality.

I rarely leave negative reviews, but I feel genuinely disappointed with my experience with FixPart.co.uk.

I ordered an air conditioner connector after carefully checking that their website listed it as the correct part for my model. I even double-checked before placing the order because I wanted to avoid exactly this situation.

The part cost £16.87, plus £6.73 postage. When it arrived, it was immediately obvious that it was the wrong connector.

I contacted customer service expecting a straightforward apology and a simple resolution. Instead, I was asked to provide photos or videos proving that the part didn't fit. I found this incredibly frustrating. Their website told me it was the correct part, so I don't see why the burden should be on me to prove their compatibility information is wrong.

The alternative was to return the part for a refund. Unfortunately, by the time you work out the costs, it simply isn't worth doing:

Part: £16.87
Original postage lost: £6.73
Return postage: around £6.73

That means I'd be left with only around £3.41, after also spending my own time taking photos or videos, repacking the parcel, and making a trip to the Post Office.

What made this even more disappointing was that they sent me a parts sheet showing both the connector they supplied and the correct connector for my machine. If they already know there are different versions, why not make this clear on the product page or compatibility checker so customers don't waste their time and money ordering the wrong part?

In the end, I ordered the same connector from another supplier whose website correctly identified the part for my air conditioner. It arrived, fitted perfectly, and the problem was solved without any hassle.

Mistakes can happen, and I understand that. What disappointed me was the lack of responsibility when the mistake originated from their own website. Instead of feeling like a valued customer, I was left feeling as though the inconvenience, cost, and effort were entirely my responsibility.

Overall, I've spent money I can't recover, wasted my time, and been left feeling very disappointed. Based on this experience, I won't be using FixPart.co.uk again.

Twice I've ordered something listed as in stock on the website only for it to be delayed with the explanation (when someone finally replied) being that the part wasn't in stock by the time they came to despatch it. The first time I requested a cancellation after waiting for weeks. The second time was weirder: half my order arrived next day, the other half was marked dispatched earlier but took nearly a week to arrive. I tried to chase this up with customer services because DPD tracking said they hadn't actually received the parcel for days, until they suddenly showed it as clearing customs. However, my emails to customer services were repeatedly misunderstood. The first reply said my order was on the way but referred to the part already delivered despite me being clear about which bit I was querying. I replied to clarify and was told that the part wasn't in stock but by the time this email came through it had actually been delivered. At no point did anyone apologise. If the email replies hadn't taken so long to come I would be pretty sure that they're using an AI agent because the point was so completely missed.

I won't be using this company again. Delivery is unpredictable regardless of what the website says. Customer service is poor. There are better parts websites out there.

Very fast response to emails and helpful finding matching parts.
Delivery was within said period.

Ordered a part on 25/6 which say 2-3 days delivery. No communication and I eventually requested cancellation on 9/7. This only got processed on 15/7!

Part was still available on website throughout this time

I originally ordered the wrong part but you went above and beyond to source the correct one! Brilliant customer service and I will definitely be back in the future