Collective Legal Bewertungen 

191
•
TrustScore 3 von 5

3,0

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Save yourself the stress, anxiety and time and use a proper firm of solicitors, they are cowboys!! Emails and phone calls never returned not just to me but the vendors solicitors and the estate agen... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had a really positive experience with the team at Collective Legal. Kiyoshi and Akila were brilliant, they kept us informed regularly and chased the other side without us even needing to ask, and t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Absolute shambles. The original communication when actively trying to get my business was good. They asked for £828 upfront, which I stupidly paid, and then nothing. Just told to complete online tool... Mehr ansehen

Bewertet mit 4 von 5 Sternen

AJ was very helpful during our property purchase. We did chase emails constantly weekly, and had reply’s pretty much the same day. Very transparent, helpful and great advice. Upon emails we also had p... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Experte für Eigentumsübertragungen

Vom Unternehmen geschrieben

Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.


Kontaktinformationen

3,0

Akzeptabel

TrustScore 3 von 5

191 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 23 % seiner negativen Bewertungen beantwortet

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3,0

Alle Bewertungen

(191)

172 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Gamma exchanged in good time

We dealt with team Gamma who were friendly and always advocated for our interests. Responses to emails were usually received within a day. The Homey dashboard did not always update with the completed information, but I understand that is handled by a separate team.

AJ was our friendly lead, and his associate Shashi was similarly approachable.

The proposed exchange and completion timeline was followed without any delays induced by the solicitors, which is arguably the most important factor in buying a property.

12. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Collective Legal

Thank you for taking the time to leave such a thoughtful review.

We are delighted to hear that Team Gamma provided a friendly, supportive, and proactive service throughout your transaction and that AJ and Shashi were approachable and helpful during the process.

It is also fantastic to know that communication was handled efficiently and that the proposed exchange and completion timelines were achieved without solicitor-induced delays, as we understand how important this is during a property transaction.

We also appreciate your feedback regarding the Homey dashboard updates. Feedback like this is extremely valuable to us as we continue working with our wider teams to improve the overall client experience.

Your kind comments will be shared with AJ, Shashi, and the wider Gamma team, who will be very pleased to receive your recognition.

Thank you once again for choosing Collective Legal, and we wish you all the best in your new home.

Kind regards,
Collective Legal

Bewertet mit 1 von 5 Sternen

Where where do I start with how bad…

Where where do I start with how bad this experience was? I sold my property last year using Collective and they were a true disaster. I have sold many properties and bought many properties in my life and never have I had such a disjointed experience as this. I'm very sure nobody at this company actually has ever run a conveyancing flat before. It's a travesty - I had to chase up constantly for updates. Whatsapp is also not the platform to use for property transactions.

I have complained to Seth and Dilini on numerous occasions and I have been offered a full refund by the 'owner' of the company called called Hussain (this does not match with SRA site, so I have also complained to them too) in order to not leave this review. I will be leaving this review and I will make sure it stays up. Every time you delete it, I will put it back up and complain to Trustpilot. I have shared my details with them already.

11. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Collective Legal

Thank you for your feedback.

We are very sorry to hear that you feel dissatisfied with your experience and regret that the service provided did not meet your expectations.

As a growing business, customer feedback carries significant importance to us and genuinely helps shape the way we improve our service. Every review is taken seriously by management, and concerns raised by clients are reviewed carefully as we continue investing in improving communication, processes, and the overall customer experience. Experiences shared by customers have a real impact on our development as a company, which is why we would welcome the opportunity to fully investigate and understand the issues you have raised.

At present, we are unfortunately unable to identify your matter from the information available within the review. As such, we are unable to fully investigate the concerns raised, including the points mentioned regarding communication and the transaction process.

We would therefore appreciate it if you could kindly provide us with further details such as the property address, file reference, or the full name used on the matter so that we can investigate this thoroughly and respond appropriately.

Kind regards,

Collective Legal Team

Bewertet mit 1 von 5 Sternen

AWFUL

I bought my property in Solihull with Collective Legal. My experience differs vastly to these suspicious reviews all with the same format. When I complained to Maya, she admitted that some of these reviews are fake.
Regarding my property purchase, the communication was awful, mostly through Whatsapp rather than email. I had to chase up for all updates. I will never again buy through Homey or Collective. Case reference is 0364
as you deleted the last review. DO NOT CONTACT ME AGAIN. Amanda

9. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Collective Legal

We are sorry to hear that you remain dissatisfied with your experience.

However, we would like to clarify that the case reference provided does not appear to match any matter currently identifiable from our records, which unfortunately limits our ability to properly investigate the concerns raised. We would genuinely appreciate it if further details could be provided so that we can review the matter thoroughly and understand what may have occurred.

We also categorically deny the suggestion that fake reviews are posted or encouraged by Collective Legal. All client feedback is important to us, whether positive or negative, and we take concerns regarding service standards seriously.

In relation to communication methods, we do utilise multiple channels including email, telephone, WhatsApp, and our Homey platform in order to provide clients with faster and more convenient updates depending on their preferences and the stage of the transaction.

We appreciate that you have stated you do not wish to be contacted further, and we will of course respect that. However, should you ever wish to provide additional details to allow a proper investigation into the concerns raised, we would welcome the opportunity to review the matter fully.

Kind regards,
Collective Legal

Bewertet mit 5 von 5 Sternen

Collective legal - exceeding expectations

Collective legal have helped me with the sale of a property and the purchase of another. After selling multiple property via other firms I can honestly say that collective legal have provided the most supportive and stress free service. They are very reactive and responsive to all queries that I have had.
Chukwunyem udeh has been particularly helpful in my journey, second to none with responsiveness and giving a helping hand to ensure any and all information has been understood.
Can’t fault the team and I would definitely look to use them again in the future!

11. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Collective Legal

Thank you so much for your wonderful review and for placing your trust in Collective Legal for both the sale and purchase of your properties.

It is incredibly rewarding to hear that, compared to your previous experiences with other firms, you found our service to be supportive, responsive, and as stress-free as possible throughout the process.

We are especially pleased to hear your kind comments regarding Chukwunyem Udeh. Providing clear guidance, responsiveness, and ensuring clients fully understand each stage of their transaction are qualities we greatly value, and it is fantastic to know this positively impacted your experience.

Your feedback will be shared with Chukwunyem and the wider team, who will greatly appreciate your recognition and encouragement.

Thank you once again for choosing Collective Legal. We truly appreciate your recommendation and look forward to assisting you again in the future should you require our services.

Kind regards,
Collective Legal

Bewertet mit 5 von 5 Sternen

I had a great experience working with…

I had a great experience working with Abdurrahman and his associate Shashi for my conveyancing.

They were always friendly, responsive, and took the time to explain everything clearly from a client’s perspective. Throughout the process, they made sure I fully understood each step and felt comfortable with how things were progressing.

Buying a property can be stressful, and it’s important to feel reassured and supported — they did this exceptionally well. Thanks to their professionalism and guidance, I was able to complete my purchase smoothly and with confidence.

I would highly recommend them to anyone going through the conveyancing process.

5. Mai 2026
Bewertung ohne vorherige Einladung
Collective Legal-Logo

Antwort von Collective Legal

Thank you for taking the time to leave such a thoughtful and positive review.

We are delighted to hear that Abdurrahman and Shashi were able to provide a friendly, responsive, and supportive service throughout your conveyancing journey. We understand how stressful purchasing a property can be, so it is fantastic to know that their clear communication, professionalism, and guidance helped you feel reassured and confident at every stage of the process.

Ensuring clients fully understand each step of their transaction is something we place great importance on, and your feedback reflects exactly the level of service we strive to provide.

Your kind comments will be shared with both Abdurrahman and Shashi, who will be very pleased to receive your recognition.

Congratulations on your purchase, and thank you once again for recommending Collective Legal.

Kind regards,
Collective Legal

Bewertet mit 5 von 5 Sternen

As a first time buyer

As a first time buyer, overall I found the experience with Collective Legal straightforward and hassle free.
Aslam and Sanjay from the Birmingham Team were great to deal with and were helpful throughout.

30. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Collective Legal

Thank you for taking the time to leave your review.

We are delighted to hear that, as a first-time buyer, you found your experience with Collective Legal straightforward and hassle free. Purchasing your first property can often feel overwhelming, so it is fantastic to know that Aslam and Sanjay from our Birmingham Team were able to support and guide you throughout the process.

Your kind comments regarding their helpfulness and service are greatly appreciated and will be shared with them directly.

Congratulations on your new home, and thank you once again for choosing Collective Legal.

Kind regards,
Collective Legal

Bewertet mit 5 von 5 Sternen

The team at collective legal were…amazing

The team at collective legal were relentless (in the best way) in pushing the sale of my flat through

Sara Fand and Ryan Mohotti kept me up to up to date, and helped me understand the process too.

1. Mai 2026
Bewertung ohne vorherige Einladung
Collective Legal-Logo

Antwort von Collective Legal

Thank you so much for your wonderful review.

We are delighted to hear that the team at Collective Legal helped push your sale through successfully and kept matters progressing throughout the transaction.

It is especially great to hear your kind comments regarding Sara Fand and Ryan Mohotti. Keeping clients updated, explaining the process clearly, and proactively progressing matters are all things we strive for, so your feedback is truly appreciated.

Your comments will be shared with both Sara and Ryan, who will be very pleased to receive your recognition.

Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.

Kind regards,
Collective Legal

Bewertet mit 5 von 5 Sternen

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Collective Legal, and a special shout-out to Sasindu.

He handled communication effectively throughout the entire process and was always professional. Even when unexpected extra costs almost became a barrier, Sasindu handled the situation calmly and efficiently, making sure everything continued smoothly.

As someone who is very careful and likes to double-check everything, I can honestly say that Collective Legal is excellent at what they do. Every enquiry was carefully handled, and it was clear they genuinely care about their clients. Their detailed checks on contracts showed how committed they are to ensuring everything is in the client’s best interest.

I truly admire their work ethic and highly recommend their services.

Thank you, Sasindu, for all your hard work it is greatly appreciated.

29. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent experience

Excellent experience, the entire team have been great from start to completion. A very smooth process. A special thank you to Sanjay who was assigned to us, he was excellent throughout the process.

I would definitely recommend Collective Legal.

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BE WARNED!

There is no way these review can be real!
I’ve sold over a thousand properties in my career and this is the most incompetent, chaotic, unprofessional, company I have ever dealt with.
They beggar belief!

27. April 2026
Bewertung ohne vorherige Einladung
Collective Legal-Logo

Antwort von Collective Legal

Hi Heather,

Thank you for your feedback. We take comments like this seriously, though we must admit the strength of your remarks suggests there may be specific issues we’re not yet aware of.

We’d really appreciate the opportunity to look into this properly. Could you please provide a few more details about your experience with us—such as the property address or reference number, and the key points where you feel things went wrong?

Once we have this information, we’ll investigate thoroughly and respond accordingly.

We look forward to hearing from you.
Seth

Bewertet mit 5 von 5 Sternen

Excellent service less than 6 weeks to complete

I was a bit sceptical about doing everything online but needed not have worried as had an outstanding experience with the conveyancing team at Collective Legal in Ashford. Special thanks to Sanduni, Dillon and Ethan who handled the sale of my property with incredible efficiency, completing everything in just over 6 weeks — far quicker than I ever expected.

From the very beginning, they were professional, responsive, and highly organised. Communication was excellent throughout, with regular updates and clear explanations at every stage, which made the whole process feel straightforward and stress-free.

Their attention to detail and ability to keep things moving really stood out, and it was clear they genuinely cared about delivering a great result. I’m extremely grateful for their hard work and wouldn’t hesitate to recommend Collective Legal to anyone looking for a reliable and efficient conveyancing solicitor.

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Happy with the service and communication through the process (both on the sale and purchase side) and especially appreciated the advice, patience, and resilience throughout from Abdurrahman Jawzi

10. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid Collective Legal if you want a smooth transaction

I would strongly advise against using Collective Legal Conveyancers. My experience was one of the most frustrating and disorganised I have encountered in any professional context.

I instructed them through Homey to handle the sale of my one-bedroom flat — a simple, chain-free sale agreed back in October 2025, completion finally happened April 2026. The process has taken an excessively long time with no satisfactory explanation. My first solicitor went completely AWOL. Only after I chased repeatedly was I transferred to a new conveyancer — someone I never actually spoke to and had to contact constantly via email and chase via WhatsApp just to get basic updates.

Communication throughout was informal, disjointed, and conducted almost entirely through a WhatsApp group and phone calls. There was little formal correspondence, no paper trail, and nothing put in writing — entirely inappropriate for a legal transaction. I was left to piece together what was happening with no proactive guidance whatsoever.

At every stage there has been confusion and delay. The situation reached its worst point at exchange, when a completion statement arrived containing errors and then the revised statement with no name, title or contact details on it, and I was never even asked to sign it.

They state fees are transparent, they were not. Additional fees which had not been mentioned at any point of the transaction were only highlighted when I asked for a review on the account and what I would be charged upon completion.

Collective Legal Conveyancers were at times verging on incompetent, consistently reactive rather than proactive, and defensive when issues were raised. This is not what you want from a conveyancer when dealing with one of the biggest financial transactions of your life. Avoid.

14. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service – they’re involved in a number of my transactions and consistently deliver.

We recently completed what was probably one of the most challenging sales of my career. The chain included an auction property and a council buyback, which added multiple layers of complexity. Despite this, the team at Collective Legal maintained excellent communication throughout.

We achieved a simultaneous completion at 4:45pm on the day, and most importantly, no one was left without a home. A fantastic result under pressure.

13. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Me and my partner used Collective legal for buying our first house. They were extremely helpful and professional throughout the whole process providing us regular updates and helping us understand everything going on. Vinoli and Muni couldn't have been better.

27. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very attentive

Very attentive, good service from AJ, at no point were my solicitor an issue in the process. Minor issue with final bill being the incorrect amount but this was swiftly resolved. I would recommend this to a friend.

31. März 2026
Bewertung ohne vorherige Einladung

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