Jan was very personable and professional from the first call to the appointment. We had a pleasant test drive and happy with the deal we built! Our only gripe is the clean that was done on the car on... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What a great experience. Easy and relaxed allowing us to look at and sit in a lot of different makes and models and test drive not an issue even though didn’t book Cars well presented and staff gr... Mehr ansehen
Unternehmen hat geantwortet
Bought a VW Polo GTI without viewing and in the main a nice car. They had 3 days to prepare the car but when picked up it had a few visible scratches and stone chips not attended too despite promises... Mehr ansehen
Unternehmen hat geantwortet
bought a BMW 530D really lovely condition. serviced on getting Home found there was no Locking Wheel nuts enquired why not ? We had to remove old ones as no Security socket with car.So why not get... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Anchor Cars is a family business with over 30 years experience in the motor industry, supplying the highest quality new and used cars, Campers & luxury 9 seaters throughout the UK. All used vehicles are available to purchase via phone with nationwide delivery or with a visit to our showroom. We offer a large range of comprehensive products to safeguard your purchase and ensure customer satisfaction. We are a family run business, with excellent customer reviews, and look forward to welcoming you to our business.
Kontaktinformationen
Anchor Business Park, Bath Road, Padworth, Reading, RG7 5JF, RG7 5JF, Reading, Vereinigtes Königreich
- 01189711799
- allsales@anchorcars.co.uk
- anchorcars.co.uk
3,9
Gut
228 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
STEVE B
STEVE B, has done the inspection for me, he was very helpful and it was a pleasure dealing with him.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi
Thanks so much for leaving such a fantastic and detailed 5 star review ★★★★★, we really appreciate you taking the time to let other customers know how your experience was, and where we are doing a good job.
The team are over the moon with recognition of a job well done.
Many thanks for your business, we really look forward to looking after you, family and friends again soon.
Kind Regards Greg Joyce CEO
Do not buy from anchor
Do not buy from anchor.
Paid a £500 deposit I was promised I’d get back.
I decided against purchasing the vehicle less than 24hrs later. They have since told me I will not be refunded my deposit. The only way to receive my money back is to purchase one of their vehicles.
They have gone against their word.
Save yourself the effort, don’t use this company.
As explained to you, it was never explained that £500 would not have been refunded should I change my mind. It was also never explained that as I had seen the car in person this would mean I would not be refunded.
I was asked to pay £500 and reassured it would be refunded. Had I known I would not have been refunded I would never have agreed the deal at that time.
You have kept the car off the market for 5 days but I notified you after less than 24 hours to cancel. You are now claiming all this money you’ve lost as a result. I emailed the 10th/12th/13th and at no point was I told I would not be refunded.
I trusted you and you broke your promise. Your policy was not explained.
This absolutely reflects my interaction with you.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Lisa,
This is not a fair representation of your interactions with Anchor Cars.
1. You came to site and after spending time with our sales team, road testing a vehicle and giving it a good check over, decided to proceed with the purchase. You sent us a £500 deposit to proceed with the sale.
2. We do not take refundable deposits for vehicles purchased on site, the order form and paperwork signed by yourself clearly states this. This is because, once off sale we lose the opportunity to sell this to other customers and have in fact missed out selling this vehicle in this timescale.
3. Your own supplied finance company were due to finance your vehicle purchase in full, once the purchase had completed. In this scenario you would have been due a £500 refund. This is not the same as cancelling the purchase, where we need to cover the costs of business and you not honoring your purchase contract.
I am sorry you are disappointed in this instance, we will of course retain your deposit on your account for 12 months, should there be another vehicle you wish to use this against. There is no need for you to lose your deposit.
Kind Regards Greg Joyce CEO
Very efficient
Very efficient. Recommend to anyone.
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Sanjeev,
Thanks so much for the 5 star ***** review.
Kind Regards Greg Joyce CEO
Sold to Anchor cars via Motorway
Sold to Anchor cars via Motorway, arranging pick up was quick and easy. All staff I spoke to were really nice and helpfully.
The car was picked up by Peter Felton, particular shout out to Peter. Everything was smooth and he was extremely nice and knowledgable. Payment was instant after checks were complete.
12. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Matt,
Thanks so much for the fab 5 star review, great to hear.
Kind Regards Greg Joyce CEO
Steve B
Steve B. The driver that came to collect my car was polite and helpful. All in all I'm very happy with my experience of Anchor Cars.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Paul,
Thanks so much for the cracking 5 star ***** review.
We are very proud of our team, and our excellent customer service reputation.
Kind Regards Greg Joyce CEO
Thank you Grant
Thank you Grant for the patience shown today! It wasn’t the easiest flowing transaction- your calm helped sort everything out! 😊
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Good Morning Kritka,
Thanks so much for the fab 5 star review, we try to make business easy and it is great to hear we are getting it right.
Kind Regards Greg Joyce CEO
Steve B ,very nice man polite on time &…
Steve B ,very nice man polite on time & new his stuff ,anchor cars very slick operation
Many thanks
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO
BMW 530D really lovely…
bought a BMW 530D really lovely condition.
serviced on getting Home found there was no Locking Wheel nuts enquired why not ? We had to remove old ones as no Security socket with car.So why not get a Replacement set? no real answer.
after driving car for a while more & more vibration from front of car, Brake Disc run out, new pads had been fitted onto warped discs,now out of 3 month Warranty,had my garage sort it out.after the BS about locking wheel nuts didn't bother with Anchor cars.
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Mr Wright,
Many thanks for your review, we will of course explore what we would have needed to do differently to achieve a 5 star review from you next time.
Kind Regards Greg Joyce CEO
Highly recommended
First class customer service from Jon Clinick who was professional and friendly throughout. And Grant, your delivery driver, was a credit to your team - polite, professional and friendly. All round excellent service and we'd highly recommend Anchor Cars.
29. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Vince
Thanks so much for your fantastic 5 star review ★★★★★.
We work very hard to be easy and fun to buy from, with only the highest quality stock making it to our forecourt, I am so glad to hear we are getting this right.
Jon & Grant greatly appreciated the recognition, and again thanks you for your business.
Kind Regards Greg Joyce CEO
First Class Service From Anchor Cars !
We have just bought a 23 plate electric Mokka through Adrian Arnold at Anchor Cars and the communication was first class throughout the buying process. The whole set up is professionally run with courteous staff and the car we bought is as described and both my wife and I are delighted with the purchase. Highly Recommend 10/10
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Bill
Thanks for taking the time to leave us a positive review 5 star ★★★★★ review, it is fantastic to hear we delivered exceptional, clear and friendly service yet again. We pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
Many thanks for your business, we do hope you are loving your fantastic new vehicle.
Kind Regards Greg Joyce CEO
Steve B provided good customer service
Steve B was prompt, informative and a lovely person. No nonsense and was paid the amount offered. Couldn’t ask for a smoother service.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Steve,
Thanks for taking the time to leave us such a fab 5 star review, so happy to hear our service was again second to none.
Kind Regards, Greg Joyce CEO
I boight a quality car at a good price
I boight a quality car at a good price, I experienced
Helpful not pushy salesmanship and wonderful after sales service .
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Karen,
Thanks so much for leaving such a fantastic and detailed 5 star review ★★★★★, we really appreciate you taking the time to let other customers know how your experience was, and where we are doing a good job.
The team are over the moon with recognition of a job well done.
Many thanks for your business, we really look forward to looking after you, family and friends again soon.
Kind Regards Greg Joyce CEO
Polite and professional company
Polite and professional company
Steve B collected my car today, a lovely man very helpful and informative
Would highly recommend
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi,
Thanks so much for your 5 star review.
Have a great weekend.
Kind Regards Greg Joyce CEO
Very efficient
Very efficient sales process and Steve B was great to deal with. A straightforward handover.
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Anon,
Thanks for the fab 5 star review.
Efficient, easy to do business with, trustworthy & exceptional customer service are our goals, we love to hear we are achieving them
Kind Regards Greg Joyce CEO
Great Experience from Anchor Vans
Great service from Chris Rollason on the purchase of our Ford Transit Custom, it was made very easy, and a great handover by Grant after delivery to our house, all in all a great experience
13. Juli 2024
Bewertung ohne vorherige Einladung
Delivery driver Steve B
Steve gave me a regular update as to where he was on the 120 mile delivery route. When he finally arrived he was very friendly and showed me the basics of the car; an electric one which I had never driven before.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Robert,
Thanks so much for the cracking 5 star review.
It's great to hear the team, once again, delivered exceptional service.
Kind Regards Greg Joyce CEO
Grant collected my vehicle and he made…
Grant collected my vehicle and he made the handover very quick and simple, he was polite and friendly.
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Lee,
Thanks so much for your cracking 5 star review.
Quick, Simple and easy to do business with are our company goals.
Kind regards Greg Joyce CEO
Steve B has done a great job and is a…
Steve B has done a great job and is a very kind person. He had an excellent communication with us and he had a great service.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Aran
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO
Excellent service!
A very slick operation. Spoke to many members of staff & each one was helpful & professional. It made the process of selling my mum’s car at the agreed price (unlike the last trader who tried to offer me £2.5 k less than the agreed amount) very simple & quick. An excellent service throughout. Jeff who collected the car was delightful & helpful. All in all highly recommended.
26. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Fi
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO
Really easy to deal with
Really easy to deal with. Everyone I spoke with was great but Adrian really looked after me. Cars is immaculate and will definitely use them again.
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Anchor Cars
Hi Luke
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO
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