Anchor Cars Bewertungen 

228
•
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Jan was very personable and professional from the first call to the appointment. We had a pleasant test drive and happy with the deal we built! Our only gripe is the clean that was done on the car on... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

What a great experience. Easy and relaxed allowing us to look at and sit in a lot of different makes and models and test drive not an issue even though didn’t book Cars well presented and staff gr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Bought a VW Polo GTI without viewing and in the main a nice car. They had 3 days to prepare the car but when picked up it had a few visible scratches and stone chips not attended too despite promises... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

bought a BMW 530D really lovely condition. serviced on getting Home found there was no Locking Wheel nuts enquired why not ? We had to remove old ones as no Security socket with car.So why not get... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autohändler
  2. auch in
  3. Fahrzeughändler
  4. Gebrauchtwagenhändler

Vom Unternehmen geschrieben

Anchor Cars is a family business with over 30 years experience in the motor industry, supplying the highest quality new and used cars, Campers & luxury 9 seaters throughout the UK. All used vehicles are available to purchase via phone with nationwide delivery or with a visit to our showroom. We offer a large range of comprehensive products to safeguard your purchase and ensure customer satisfaction. We are a family run business, with excellent customer reviews, and look forward to welcoming you to our business.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

228 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 76 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,9

Alle Bewertungen

(228)

52 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Telling a customer that a 9 year old…

Telling a customer that a 9 year old BMW with a faulty speaker that was reported on the day it was collected is expected because its 9 year's old and won't be fixed under warranty is utter garbage. It's not wear and tear nor is it expected, it's a fault, the car should never have left the facility with a faulty sound system which the shills checking no full well. As with pretty much every car company, they talk the talk but never walk the walk, utter shills. They force the £300 warranty on you, yes that's correct, you cannot by a car at screen price, they force their £300 'own company' warranty on you and then, as most warranty companies do, fail to delivery when called upon, Completely worthless. Not that a claim should ever have been made in this instance, the car should have been right before it left the forecourt.
I drive around in a beaten up 14 year old Astra, sound system is as good as new.
Not to mention the double chipped windscreen that was supposedly repaired but wasn't.
Save your stress, Buy elsewhere!
Maybe the Joyce's want to have a closer look at who's running this facility!

Obviously the Joyce's don't give a damn about customer service either so it comes from the top!
As soon as we identified the problem with the speaker on the way home after collection we notified the company, to suggest it should have been picked up pre collection is admittance it is faulty and thus should have been rectified either under warranty or not as the case may be.

Utter shysters, avoid at all costs!

27. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Paul,
I am sorry to hear you are unhappy with your purchase.
We apply the highest prep standards to all of our vehicles, they are however in line with the age and mileage of the vehicle purchased.
In your instance, the vehicle purchased was over 9 years old and had carried out 100,000 miles. The audio speakers all worked, though 1 was quieter than the others. The vehicle was inspected by you prior to completing the purchase and there was the opportunity before completing to reject the vehicle had you wished.
Again, I am sorry that in this instance we were not able to offer you the service you were looking for.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Lovely dealing with anchor cars

Lovely dealing with anchor cars. Good communication throughout and when car was collected Jeff gave regular updates about times he would be arriving. Very prompt payment too. Would recommend selling to them

26. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi,
Thanks so much for the 5 star review ★★★★★ We aim for honesty, transparency and trustworthiness, when purchasing vehicles. We pay for every vehicle within 24 hrs of collection without fail and when as advertised we never negotiate on price after the event. We love the feedback which shows that this transfers into happy customers. Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Motorway car sale

Anchor did everything they said they'd do, arrived on time to collect, and paid us the money for the car on time and without any trouble. Good communications throughout, and Jeff P was very professional and helpful when collecting. Thanks very much.

25. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi,
Thanks so much for the 5 star review ★★★★★
We aim for honesty, transparency and trustworthiness, when purchasing vehicles.
We pay for every vehicle within 24 hrs of collection without fail and when as advertised we never negotiate on price after the event.
We love the feedback which shows this transfers into happy customers.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Great service!

Sold my car to Anchor Cars who were very easy to communicate with and delivered a very professional service, especially the collection undertaken by Grant. Would highly recommend.

25. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Ian,
Many thanks for the review.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Organised and strong communication

Jeff P was very personable, a good communicator and gave us a really small collection window that we mutually agreed in advance. Excellent service

19. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi
Many thanks for your very kind 5-star review ★★★★★. The team work extremely hard to over achieve the companies’ high standards of customer service.

Bewertet mit 5 von 5 Sternen

Car dropped off today

Car dropped off today, Jeff P kept me up to date with delivery and was very friendly in person. I would recommend anchor cars to anyone

23. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi
So glad you had such a fantastic 5 star experience, we work very hard as a company and team to ensure this for every customer, and set ourselves very high standards of customer service.
With only the best and most comprehensive Guarantee and warranty packages, and the most competitive finance rates, our products offer great cover for our customers and I am so glad you found this also.
Wishing you many happy miles of motoring.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Great experience

Great experience, sold our car to them, very easy professional service. Jeff P, collected our car and was a pleasure to deal with.

20. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi,
Customer service is so important to us and we love to hear that we have got it right.
Many thanks again for your business.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Very informative and helpful

Very informative and helpful

20. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi,
Thanks so much for such a fantastic 5 Star ★★★★★ review, the team are over the moon.
Customer service is so important to us and we love to hear that we have got it right.
Many thanks again for your business.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Excellent team and very professional

Excellent team and very professional. Thanks to Grant who looked after our sale. Great work!

19. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Chris,
Many thanks for taking the time to leave a fantastic 5 star review, we are so glad to hear our customer first approach is second to none.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Anchor Cars purchased my Tesla

Anchor Cars purchased my Tesla, Thanks Steve B. Great service.

17. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Alex,

Thank so much for the valued 5 star review.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Friendly, polite service!

Steve B dropped my car earlier. Before he arrived he communicated well, keeping me up to date with his arrival. Once he was here he was very polite and friendly 😀

17. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Steph,

Thanks for the 5 star review, so glad to hear you found our service to be so good.

Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

It was the perfect sale

It was the perfect sale. & Anchor couldn’t have been more professional. Jeff P collected the car. He was brilliant, from the contact the day before, to the actual collection. Everything went as expected.

10. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Andrew,
Thanks so much for leaving us a review, we are so glad we delivered another fantastic 5 star experience.
Kind Regards Greg Joyce CEO

Bewertet mit 1 von 5 Sternen

Rude manager and sneaky additional fees.

We viewed a car that was listed at £7,495. Within 5 minutes of arriving the sales person tells us that there is a £295 fee for a customer care package. This covers the MOT, service, warranty etc. We query this as it isn't listed on the Autotrader advert, Drive the car, warning light comes on. 'It will be sorted as part of the package' Get back. Don't want us looking too closely at the paperwork. Ask about cambelt, told it is 10 years and 120k. For the Duratekq engine it is actually 8 years, but we leave it for now as they are not interested in hearing this. Sales man tries to upsell warranties and paint protection. We say we wish to buy the car, but won't pay a fee for services which should be included. Manager (wee man with attitude) comes out, claiming it is listed on the website. (which it is, but assume you just use the Autotrader as we did, then you do not know) there is no signage on site, or on the cars about the fee. Any way, continues aggressively to say that we have to pay it, or can take the car as is as he doesn't need to give a warranty. True, but under sales of goods and consumer protection he has to stand by the car for 6 months. His response 'good luck with proving it' Absolute idiot of a man. They just think they can try it on. Take your money elsewhere.

6. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi
Thanks for taking the time to leave us such a glowingly positive review ★★★★★, we shall certainly revisit all aspects of your experience to ensure we would get all 5 stars ★★★★★ from you on another day.
Our Care Package includes a 3 Month or 3,000 mile self backed warranty, a full pre Deliver Inspection including the replacement of any items that do not meet our stringent preparation criteria, a service as required, an MOT if less than 6 months remaining, 1/4 tank of fuel and the arrangement of 12 months complimentary roadside assistance. At £299 we really do think this represents fantastic value.
We have an extremely friendly team, who offer a low pressure sales experience, the best pre loved premium vehicles and extremely competitive finance and guarantee products. Many thanks for your business, we do hope you are loving your fantastic new vehicle. Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

First time, not the last one :)

Anchor cars bought my car through Motorway. Despite me being sceptical as its the first time I use this type of website, Steve B. who collected the car and Adrian from office, were helpful & professional. It made the process of selling my car at the agreed price very simple & quick. A great service and simple process throughout.

4. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Rodrigo,
Thanks so much for your fab review, word of mouth is so important.
Kind regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Kelvin was very courteous and friendly…

Kelvin was very courteous and friendly and had the van i really wanted. It arrived in immaculate condition with Grant. He talked me over and didnt rush me and was right on time.
Highly recommended.

2. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi
Thanks so much for your glowing 5 star review, the team work extremely hard to deliver excellent customer service, a no pressure purchasing environment and only the very best, premium pre-loved stock.
It is very rewarding to have this recognised.
I shall yet again commend the team for another fantastic job.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Car sale

Anchor cars bought my car through Carwow. Staff including Richard in the office and Paul who collected the car were helpful & professional. It made the process of selling my car at the agreed price very simple & quick. A great service and simple process throughout.

31. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Amazing buying experience

Absolutely fantastic experience, Aston did a great job at looking after the preparation of my new vehicle and made sure the bodywork was perfect for when I came to collect it. The car was professionally looked over by the service department and whatever was deemed not up to standard a new part was installed without hesitation. The collection was extremely quick and went very smoothly which is exactly what you want when you have your brand new car waiting for you outside. Thank you to everyone who was involved and making buying my new vehicle such a breeze!

25. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Hubert
Many thanks for your review, it is fantastic to hear we delivered exceptional, clear and friendly service yet again. We pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
I am overjoyed to hear the team exceeded these objectives yet again, and that we have another exceptionally happy customer.
Kind Regards and thanks for taking the time to review us, Greg Joyce CEO

Bewertet mit 3 von 5 Sternen

Dont buy online without physically viewing

Bought a VW Polo GTI without viewing and in the main a nice car. They had 3 days to prepare the car but when picked up it had a few visible scratches and stone chips not attended too despite promises it would be in mint condition. A little disappointing and when i complained the usual 'got to refer to a manager' no discount or money towards sorting. Promises to email me & never happened. When i emailed he phoned and will put a touch up pen in the post! A little disappointing as otherwise would have been a positive experience.

15. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Sam,
Many thanks for leaving a review, I am sorry to hear you did not feel it was a 5 star experience.
The vehicle purchased was 7 years old with 46,000 miles, it did have some minor honest wear in line with its age and mileage. We cannot and do not bring every vehicle back to a like new condition, as this would mean we could not advertise the vehicles at the exceptional value which led you to enquire on our vehicle and travel all the way to us rather than buy one locally.
Furthermore, were you not happy with the vehicle, there was no pressure to complete the order. You inspected the vehicle and its condition, before proceeding with the purchase.
We would love to turn your experience into a 5 star one and were genuinely disappointment to hear that sending you a free paint repair kit, did not achieve this.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

I bought a reasonably priced Mercedes

I bought a reasonably priced Mercedes
The experience went very smoothly.
Couldn’t get a better experience than from buying from Jon Clinick

9. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

Hi Mr Shade,
Thanks so much for your fantastic 5 star review, we strive for an easy, low pressure purchase environment with unbeatable customer service, so glad to hear we achieved this.
Kind Regards Greg Joyce CEO

Bewertet mit 5 von 5 Sternen

Julian at Anchor Cars

Picked up my car today from Julian. First class service from start to finish. Everything that I was told by Julian was top class . Recommend anchor cars 100%. Mr Meredith

16. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Anchor Cars

★★★★★ Hi Douglas ★★★★★
Thanks so much for your glowing 5 star review ★★★★★, your sales executive Julian was over the moon with the recognition of a job well done.
We pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
Kind Regards Greg Joyce CEO

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