Mike Gittins

I’m disappointed that I can’t place an order with Cotswold Outdoor because they only offer delivery through Evri. In my experience, Evri consistently performs very poorly. Parcels often sit in their network for weeks without any movement, and deliveries are frequently not even attempted.

Right now I have two separate parcels from another supplier that were both sent via Evri and have already been declared lost. Given that track record, I simply can’t risk ordering anything valuable or time-sensitive if Evri is the only courier option.

If Cotswold Outdoor wants customers to have confidence when ordering online, they should allow customers to choose their delivery courier. Many retailers offer options such as Royal Mail, DPD, or others for exactly this reason.

Until there’s a choice of delivery partner, I unfortunately won’t be placing an order.
1 star.

Parcel Still Not Delivered – No Progress or Delivery Attempt

My parcel has been sitting in the Evri network with little to no progress and there has still been no delivery attempt made.

Tracking updates appear vague and provide very little useful information about where the parcel actually is or when it will realistically be delivered. From a customer perspective it simply looks like the parcel has stalled somewhere in the system.

What makes the situation even more frustrating is that once a parcel enters the Evri network, there seems to be very little accountability or way for the recipient to get clear answers about what is happening.

This unfortunately isn’t the first time I’ve experienced delays like this with Evri deliveries. When parcels repeatedly fail to arrive or sit in depots without movement, it creates a very poor delivery experience for customers and reflects badly on the retailers using the service.

At this stage I’m still waiting for the parcel to arrive, but the lack of progress and communication is extremely disappointing.

I’m leaving this review because the delivery experience is starting to seriously damage what is otherwise a good brand.

Multiple orders — including replacement parcels — have been sent using Evri, and unfortunately they simply don’t arrive. The original parcel gets delayed or “lost in transit”, a replacement is sent, and the exact same thing happens again. Parcels just sit in depots with no movement until they eventually disappear from the system.

This has now happened more than once, and it’s incredibly frustrating as a customer because once the parcel is handed to Evri there seems to be very little accountability or ability to resolve the issue.

The products themselves are good, but the delivery partner you’re using is letting the whole experience down. When customers repeatedly fail to receive their orders, it inevitably reflects poorly on the retailer, not just the courier.

MyProtein should seriously consider reviewing — or even cancelling — its delivery contract with Evri and offering alternative couriers. Continuing to rely on a delivery company with such consistently poor performance risks damaging your reputation with loyal customers.

Update 13 March 2026: Update following response from Ben at MyProtein:

Ben reached out after my review and advised that the issue had been escalated and that the parcel should be with me shortly. He also mentioned that a £15 account credit had been applied as a gesture of goodwill.

Unfortunately, the parcel still hasn’t arrived and there hasn’t been any delivery attempt made. I’ve also checked my account and the £15 credit mentioned isn’t visible.

The email I received was sent from a no-reply address, which means I can’t respond directly to Ben to follow this up, so I’m having to update my review here instead.

At this point the situation remains unresolved. As mentioned in my original review, the repeated delivery problems with Evri are the main concern, as orders appear to get stuck in the system with no clear resolution.

I appreciate the response, but I’m still waiting for both the parcel and the promised credit to appear.

Another week has passed, and — exactly as predicted — my replacement parcel still hasn’t arrived.

For context, the original order was declared “lost in transit.” A replacement was sent, Evri confirmed they had received it, and once again the tracking has stalled and the parcel appears to be sitting in a depot going nowhere. This is now the latest entry in what has become a weekly pattern of failed deliveries.

At this point it’s beyond poor service. Four issues in four weeks suggests something fundamentally broken in the way Evri operates. Parcels consistently get stuck, tracking stops updating, and customers are left chasing items that simply disappear somewhere in the system.

What makes this worse is the predictable response cycle. Customers leave feedback, Evri posts a generic apology asking for tracking details, and nothing actually changes. The irony is that the tracking number is always included with the feedback, so if anyone genuinely wanted to investigate the recurring issues, the information is already there.

Rather than posting another templated response, perhaps someone at Evri could actually look at the repeated failures linked to the tracking numbers being provided. When the same customer is reporting the same issue week after week, it might suggest there is a deeper operational problem worth investigating.

At this stage, dealing with Evri feels less like using a professional courier service and more like watching parcels disappear into a black hole while customers are expected to simply accept it.

Well, here we go again.

Just 24 hours after leaving my last review about a parcel that Evri conveniently declared “lost in transit”, I’ve now received a notification that they’ve received the replacement order and will be dispatching it shortly.

Based on my recent experiences, I’m sure this means the parcel will now sit in a depot for a week or two, the tracking will stop updating, and we’ll eventually arrive back at the familiar conclusion that it has somehow been “lost” again.

This will now be my fourth issue in four weeks with the same company. At this point it’s less of a delivery service and more of a predictable cycle: parcel received, parcel stuck in depot, parcel lost.

So I suppose I’ll save everyone some time and say I look forward to writing the next negative update in about a week when the tracking inevitably stops moving again.

Rather than leaving the usual generic response here, why doesn’t Evri actually try to be proactive and investigate the issue? I provide the tracking number every time I leave feedback, so the information is already there. Who knows — it might actually be worth someone looking into what’s going wrong.

This is now my fourth negative review in four weeks, and once again it’s about the same issue with Evri.

Parcels don’t even seem to make it to the delivery stage — they just sit in the depot for weeks with no movement at all. Tracking updates stop, delivery dates come and go, and the parcel simply remains stuck in the system. There’s no explanation, no progress, and no way to get a meaningful answer about what’s actually happening.

A delay here and there is understandable with any courier, but repeatedly leaving parcels sitting in a depot for weeks without delivering them or properly updating customers is unacceptable. It suggests serious problems with how parcels are being processed or managed.

What’s most frustrating is that customers are left completely powerless. You can’t speak to anyone who can actually help, and you’re forced to wait while your parcel just sits somewhere in a warehouse.

Four times in four weeks is not bad luck — it’s a clear pattern. Someone seriously needs to look into how Evri is operating if parcels can simply remain stuck in depots for weeks with no resolution.

Why can’t you deliver parcels?

This is my second Trustpilot review within 2 days, relating to a separate order and a separate delivery, and unfortunately the outcome has been identical.

Once again, a parcel sent via Evri has failed to arrive. Tracking shows no meaningful progress, no delivery attempts, and no clear resolution. As with my previous order, I have had to chase for updates while being asked to wait for the courier’s internal investigation to complete.

Two failed deliveries in such a short period strongly suggests this is not an isolated incident, but a systemic issue with courier choice and how delivery failures are handled.

Delays happen. What is not acceptable is a repeated pattern of non-delivery followed by slow, conditional resolution that leaves the customer without goods or refund for an extended period.

Based on two separate experiences in a matter of days, I cannot recommend ordering where Evri is used for delivery.

Evri is a complete and utter disgrace – a fundamentally flawed, broken disaster that fails at the single most basic principle of any courier: actually delivering parcels. Parcels disappear into their mysterious 'local depot' black holes, sit there for days or weeks with zero progress, fake 'attempted delivery' lies on tracking.
Customer service is a sick joke – non-existent beyond useless bots, endless automated loops, ghosting, no real humans, no escalation, no accountability whatsoever. This isn't a logistics company; it's a predatory operation built on greed, low-bid subcontractors, and sheer contempt for customers. They steal time, money, and peace of mind while hiding behind excuses.

Heads must roll from the very top: sack the CEO and senior executives who preside over this daily incompetence, fire the regional managers who allow depots to descend into chaos, and hold accountable the drivers/subcontractors who mark things 'delivered' while doing the bare minimum or worse. Evri isn't just underperforming; it's actively criminal in its negligence and deception.

Avoid this shower at all costs. Boycott any retailer stupid enough to use them. Demand real change or shut them down – because this level of systemic failure and arrogance is unacceptable in 2026. 0/10, negative stars if possible. Evri: fix your rotten core or cease to exist.

I don’t know who you are. Stop calling me, I never requested your services.

edit: I only live 900km away from you! Clearly, that makes me the perfect candidate to fill out your online form. And just in case you missed it, I’m also not called Suzanne… but, you know, close enough.

Unable to deliver. Why are you not in administration?

Company is great, but they use Evri (previously Hermes), which is a problem and the result of this 1 star review.

delivery partner has started an official investigation. This investigation includes a thorough depot search as well as interviews with delivery drivers, they require up to four working days for the investigation to be completed.