I’m leaving this review because the delivery experience is starting to seriously damage what is otherwise a good brand.

Multiple orders — including replacement parcels — have been sent using Evri, and unfortunately they simply don’t arrive. The original parcel gets delayed or “lost in transit”, a replacement is sent, and the exact same thing happens again. Parcels just sit in depots with no movement until they eventually disappear from the system.

This has now happened more than once, and it’s incredibly frustrating as a customer because once the parcel is handed to Evri there seems to be very little accountability or ability to resolve the issue.

The products themselves are good, but the delivery partner you’re using is letting the whole experience down. When customers repeatedly fail to receive their orders, it inevitably reflects poorly on the retailer, not just the courier.

MyProtein should seriously consider reviewing — or even cancelling — its delivery contract with Evri and offering alternative couriers. Continuing to rely on a delivery company with such consistently poor performance risks damaging your reputation with loyal customers.

Update 13 March 2026: Update following response from Ben at MyProtein:

Ben reached out after my review and advised that the issue had been escalated and that the parcel should be with me shortly. He also mentioned that a £15 account credit had been applied as a gesture of goodwill.

Unfortunately, the parcel still hasn’t arrived and there hasn’t been any delivery attempt made. I’ve also checked my account and the £15 credit mentioned isn’t visible.

The email I received was sent from a no-reply address, which means I can’t respond directly to Ben to follow this up, so I’m having to update my review here instead.

At this point the situation remains unresolved. As mentioned in my original review, the repeated delivery problems with Evri are the main concern, as orders appear to get stuck in the system with no clear resolution.

I appreciate the response, but I’m still waiting for both the parcel and the promised credit to appear.