Well, here we go again.

Just 24 hours after leaving my last review about a parcel that Evri conveniently declared “lost in transit”, I’ve now received a notification that they’ve received the replacement order and will be dispatching it shortly.

Based on my recent experiences, I’m sure this means the parcel will now sit in a depot for a week or two, the tracking will stop updating, and we’ll eventually arrive back at the familiar conclusion that it has somehow been “lost” again.

This will now be my fourth issue in four weeks with the same company. At this point it’s less of a delivery service and more of a predictable cycle: parcel received, parcel stuck in depot, parcel lost.

So I suppose I’ll save everyone some time and say I look forward to writing the next negative update in about a week when the tracking inevitably stops moving again.

Rather than leaving the usual generic response here, why doesn’t Evri actually try to be proactive and investigate the issue? I provide the tracking number every time I leave feedback, so the information is already there. Who knows — it might actually be worth someone looking into what’s going wrong.