Another week has passed, and — exactly as predicted — my replacement parcel still hasn’t arrived.

For context, the original order was declared “lost in transit.” A replacement was sent, Evri confirmed they had received it, and once again the tracking has stalled and the parcel appears to be sitting in a depot going nowhere. This is now the latest entry in what has become a weekly pattern of failed deliveries.

At this point it’s beyond poor service. Four issues in four weeks suggests something fundamentally broken in the way Evri operates. Parcels consistently get stuck, tracking stops updating, and customers are left chasing items that simply disappear somewhere in the system.

What makes this worse is the predictable response cycle. Customers leave feedback, Evri posts a generic apology asking for tracking details, and nothing actually changes. The irony is that the tracking number is always included with the feedback, so if anyone genuinely wanted to investigate the recurring issues, the information is already there.

Rather than posting another templated response, perhaps someone at Evri could actually look at the repeated failures linked to the tracking numbers being provided. When the same customer is reporting the same issue week after week, it might suggest there is a deeper operational problem worth investigating.

At this stage, dealing with Evri feels less like using a professional courier service and more like watching parcels disappear into a black hole while customers are expected to simply accept it.