JB

Really slow delivery. Items arrived at the store 3 days ago but still no confirmation to collect. Poor updates

App is ok and getting cash back is great, however many transactions need around 6 months or more to payout- get the feeling they actually get it sooner but let it sit in an account gaining interest!

Parcel box arrived damaged, driver totally uninterested. Item slightly dented but no real issues luckily

Tried to order the new full fibre on its release. Was offered 3 months free. No updates were given and I must have rang every 2 weeks for around 4 months and each time they had to search for an update only to be told the issue was with openreach. Openreach can’t be contacted directly so no way to find out. After 2 months my order was cancelled for some reason with no explanation. Staff have no idea what is going on. No sign of trying to resolve the issue so cancelled and went with BT instead, much more straight forward!

I used the chat feature to ask some questions before purchase. The first person took a while to respond and then said they were reviewing my query. Around 5 or so minutes later another person responded asking me what my query was. No explanation why the first person had gone and they didn’t seem to understand my query. I have my doubts if they even worked for Ribble

I was drawn by the ‘we offer up to £1000 more’ advert. Things started ok, the online guide was £12,500 - £13,200. Uploading all the photos is a bit of a faff, you need to use the app. It finishes with a phone call where I was told the minor damage to two wheels wasn’t really going to affect anything and a £13k price was suggested. I thought the idea was that dealers ‘bid’ for your car but that’s not the case, it’s left with you to set the price and hope someone accepts. Surely they are the experts? What if you price it too low? You’d never know what you could have got. After the phone call and the message their photos they asked for was just over a week, in which time they said my valuation was now £12,200! £800 in less than 2 weeks and they say ‘are you happy to proceed’ I’m sure they work for the dealers….! Needless to say I’ll take it somewhere local who are offering £12,800

EDIT - The response from Motorway is inaccurate. At no point did they say offers would be received, I was told to set a price and if someone accepts it then the car is sold. No explanation why the valuation dropped £800 in 2 weeks. No email to close off when I said I was disappointed and was left with no choice but to sell locally.

The initial 16 week introduction consists of having your calories worked out for you (which you can easily do yourself for free online) and you’ll be told to walk 10,000 steps a day and anything less is seen as failure. The ‘content’ is a series of videos that do have a few noteworthy points, but the ‘support’ is quite inconsistent and the ‘lives’ are largely Dan rambling on about whatever is on his mind and seem to be more like therapy for him rather than helping his paying customers.

A while back Dan promised a printed book was to be released and a lot of people paid in advance for a copy but the book never happened and no refunds were given- the book exists as a PDF but it’s not the same thing.

Dan can be quite aggressive and direct, particularly to people who question what he’s doing. In my view Dan needs to take break from what he’s doing and sort his head out and beat his demons, which I hope he does, otherwise he’ll never be in a fit state to help others. The problem is he no doubt relies on the income stream to fund his ‘recreational’ lifestyle- enabled by his followers who seem to believe Dan still holds the key to helping them sort out their own mental and physical problems.

My advice would be to find another coach- there are plenty out there who can offer more stable and consistent support

Delivered on time but always in such a rush to get away they almost throw the parcel at you before speeding off- they’re either over worked or just desperate to finish early

Great service as usual! Delivery wasn’t the best from DPD as for some reason they split the order up and it arrived on two separate days

Packaging sent in the post to send my phone back. Quick email back- although my phone had been downgraded to ‘Excellent’ and lost around 10% of value, it was explained and was fair enough and money was transferred the next day. Recommended.