Bit of a faff and dropped valuations
I was drawn by the ‘we offer up to £1000 more’ advert. Things started ok, the online guide was £12,500 - £13,200. Uploading all the photos is a bit of a faff, you need to use the app. It finishes with a phone call where I was told the minor damage to two wheels wasn’t really going to affect anything and a £13k price was suggested. I thought the idea was that dealers ‘bid’ for your car but that’s not the case, it’s left with you to set the price and hope someone accepts. Surely they are the experts? What if you price it too low? You’d never know what you could have got. After the phone call and the message their photos they asked for was just over a week, in which time they said my valuation was now £12,200! £800 in less than 2 weeks and they say ‘are you happy to proceed’ I’m sure they work for the dealers….! Needless to say I’ll take it somewhere local who are offering £12,800
EDIT - The response from Motorway is inaccurate. At no point did they say offers would be received, I was told to set a price and if someone accepts it then the car is sold. No explanation why the valuation dropped £800 in 2 weeks. No email to close off when I said I was disappointed and was left with no choice but to sell locally.
Antwort von Motorway
Hi JB,
Thanks for your review. Sorry you were unhappy with your experience using Motorway.
Regarding the photos we requested, this is because Motorway markets your car to UK dealerships, and presents a professional, standardised profile to maximise the offers you are likely to receive and to secure a firm offer ahead of inspection. The reason we request that you use the photo app first and foremost is that it assists you in taking photos of the specific angles and areas we require, preventing you from making multiple photo submissions by ensuring they meet our requirements, which our agents advised at the time. These photo requirements have been developed to help you create a professional-grade vehicle profile which helps to maximise your offers
Regarding your valuation, our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car. The drop in your car’s valuation was not done to reduce your price, but to ensure you have been given an accurate indication of the value of your car, which is likely to be met by dealership offers.
This allows you to make an informed decision about whether or not you are provisionally happy to sell at that price, before wasting any of your time, our time, or the buyer's time, on a sale that you would not be happy to proceed with. Your sales agent explained we would be coming to a final price through this process, but I apologise if you felt this wasn't clear enough.
In some cases, buyers' offers may also exceed the indicative estimate, so it is not a final cap on the price you can receive. However, before the car could go to sale you advised us that you were selling elsewhere and so we ended the sales process.
I’m sorry that things didn’t work out with Motorway this time, but we are glad that you ultimately sold the car. We wish you all the best moving forward.
Best regards
Dominic
Sales Support Team