Kryssie

I had already pretty much stopped shopping with PAH as the service gradually got worse and prices were no longer competitive. My friend's little 19-year-old dachshund had lost her appetite but was eating Taste Toppers so when they showed 'in stock' and available in 1 hour, I placed an online order for Click and Collect at that store. Less than an hour later, it was cancelled as being 'out of stock'. Worse, I have to wait 5-7 days for a refund and the £2 voucher I used is not refundable.

Customer service (and I use the term loosely) is a useless chatbot and after persistent attempts, an advisor. We were disconnected so had to start again and after nearly 15 minutes I was told they couldn't issue a refund faster (which is BS because plenty of other companies do so instantly) and couldn't replace the voucher. I was told to 'keep checking the website to see when the item would be back in stock'.

Thank you, PAH, for reminding me why I had stopped shopping with you. I won't be making the same mistake again! And I strongly advise people to do a price check before shopping with them. They're quite expensive, as well as unreliable.

Pretty much unwatchable. Constant freezes and ads, ads and yet more ads every time you try to restart. Plus repeated confirmation requests that you're over-18. If you're lucky (and very persistent), you may get a few excerpts of the programme you actually want to watch. I no longer bother to even try to watch anything on this channel. Clearly, they don't care about the tsunami of 1-star reviews. Their sponsors should - and stop advertising on Channel 5. No-one's watching. Because no-one can!

I did a lot of research and contacted several companies before settling on Rangecookers.co.uk. Right from the outset, I was impressed by the responsive, kind customer service - whether by e-mail or phone. When an issue arose with my installation (which wasn't the fault of Rangecookers.co.uk or of the Bertazzoni-approved installer), Rangecookers.co.uk were sympathetic, helpful and proactive. It took a while to get sorted but eventually, it was and that wouldn't have been possible without their continuing help and support. Shannon is a legend and Anna is awesome too. They went over and above the call of duty and this is a company I absolutely trust.

My friend bought a feeder advertised as "squirrel and large bird proof." Within minutes, she filmed a parakeet happily feeding from it. She contacted the company with the video as proof but the response was not helpful. According to this company, parakeets are not 'large birds' because they are 'quite light'. Oh, so now the customer needs to be an ornithologist? There are, like different kinds of snow for rail operators, obviously different types of 'large birds'. The disclaimer statement doesn't explicitly include parakeets either even though the company obviously knows the feeder won't work for them. It's also ridiculously large. I would never, ever shop with this company again and I strongly advise others to beware - they make sweeping claims then wriggle out of any responsibility. Don't waste your money!

Like many other reviewers I also regret buying from this company. They are not based in the UK and customer service are not responsive. I complained about the condition of my order and the 'reply' was a resent e-mail confirming delivery. They clearly don't even speak English!

My order arrived in poor condition with a part missing. Don't be fooled by the dog and cat versions of the interactive ball - they're identical and every box has a picture of a cat on it! Not great when bought as a gift for a dog owner. They're quite flimsy and my dogs would easily destroy them. I bought 7 - 4 for dogs and 3 for cats, as Christmas gifts for pet owner friends. Now I daren't give them to anyone in case they're unsafe. Because the company is based in China it's unlikely I can get a chargeback from my bank - although I will try.

Carmel, whoever you are, don't bother pasting your standard response to this review. I know you are fake like your products. I will also be reporting this to Trading Standards so they can intercept and block further imports if after testing they find the products are unsafe and not suitable for pets.

UPDATE: Carmel, I have already contacted customer services and received no response. Your replies are pointless.

The order arrived and was generally disappointing especially one item which was not as described at all. I e-mailed the company who sent a generic reply as if I hadn't received the order - they obviously never bothered to read my message.

Imagine my horror when I Googled them to discover the company had been shut down by the UK courts last year (for selling substandard goods among other things). Which begs the question, how come they are still trading with a UK URL? Now I am worried in case the items I bought are unsafe. Be warned and don't buy from this company!

UPDATE: my order number was in my e-mail to this company, so it's nonsense they can't find it. I contacted the UK authorities who closed down this company's UK operation and investigations are ongoing. Using a UK website URL is highly misleading - apparently, they are based in Hong Kong.

I ordered an Elho table and matching grow house (lid) from an Amazon seller last year but didn't start using it until this summer. There was a small problem with attaching the lid and although the Amazon seller offered a small discount they were unable to resolve this. I reached out to Elho, not really expecting much since I didn't buy the product directly from them but I was pleasantly surprised by the response. Not only did I receive a replacement lid and when that didn't fix the problem a complete set of table plus lid, they were patient, responsive and helpful well beyond expectations. Although the lid issue wasn't resolved, they kindly let me choose something else from their range which I am more than happy with.

The only fly in the ointment was Evri who delayed all three parcels. Elho could teach them how customer service should be done! It's not when things go right that you can gauge a company, it's how they deal with things going wrong. We all make mistakes sometimes but how we put those right is what really matters and Elho's responses were exemplary.

Yet another spectacular fail from this completely useless company. A parcel was scanned by Evri on Saturday 27th September and tracking showed it allegedly at the delivery depot on Monday then it showed that it 'couldn't be delivered that day but they would try on the next working day' - which didn't happen.

Since then, tracking hasn't been updated but in my parcels list it's flagged 'take action' - but there's no information about what action I'm supposed to take. I tried calling Evri but it doesn't connect to a human and the recording advised me to 'contact the sender and request a refund or replacement while we investigate'. How can a company lose a large parcel they managed to scan at the local delivery depot then leave the recipient guessing as to where it disappeared to? If I hadn't tried calling, how would I know to contact the sender? Surely, if you've messed up it's up to you, Evri, to let the recipient (and your paying customer, the sender) know what's going on? My guess is it's been stolen at the depot. No other explanation makes any sense. Truly shameful excuse for a courier service that shouldn't be operating.

Quick addendum - when I called again to see if there was any way to speak with an actual human I tried keying a random sequence of numbers to see if I could trigger the automated system to connect me with a person. It didn't work but I inadvertently keyed an actual tracking number - and that item has also gone missing from the depot. Someone's got sticky fingers there!

I've included a tracking number but no-one from Evri will bother to follow up on this.

UPDATE: Thank you for nothing, 'Louis' for your completely useless 'reply' - which I notice is a carbon copy of every (Evri?) other 'reply' to poor reviews. Obviously, automated because if someone human had actually READ my review they'd know I've already tried calling but there's no way to leave a message. I left the tracking number when submitting my review so at the very least look into where my parcel has gone instead of asking me to call AGAIN. Fake response, obviously.

I deleted three old addresses from my account and then couldn't buy anything online. I could log in but couldn't view anything in my account or complete a purchase. There followed over a week of endless toing and froing via e-mail, chat and calls - with many different advisors nearly all of whom were nice and wanted to help me but I had to go through the same story over and over and got fed up of telling people I had already cleaned my cache and tried 4 different browsers on 2 different devices.

I knew the issue was not at my end but in desperation I did what a couple of advisors had suggested and e-mailed B&Q's data protection team to ask for my account to be deleted so I could start again. It wasn't what I wanted, I knew it should be possible to unblock my account and made this clear in my e-mail to the data protection team - hoping someone would refer to IT and get this done so I didn't have to close my account. Eventually, a really helpful advisor (Antonio I think?) called me, took ownership of my complaint and got it sorted. My account was working again!

My joy was short-lived though because this week - at least 3 weeks after my complaint was sorted - I got an e-mail from the data protection team to tell me my account has been closed. It took them 3 weeks and clearly, no-one talks to anyone else at B&Q. No continuity, no follow-through and no internal communication.

The whole experience was so awful I honestly never want to shop with B&Q again. One customer lost through monumental incompetence (I don't blame individual advisors but the complaints handling process is clearly completely inadequate).

Now I'm wondering if the Company's in trouble because there's no decent store for miles any longer and customer service is very poor. Wouldn't surprise me if they close completely.

Evri has allegedly had my parcel since the end of July. Tracking states that due to its size they need a 'specialist Evri courier' and it will be 'delivered on the next working day'. It then allegedly was 'at the delivery depot' on Monday 4th August. Then... nothing. No updates, no delivery, and no idea when - or if- it will ever arrive.

Being a large (though not heavy) item, I need to make sure I can be home to receive it. Multiple 'working days' have elapsed since tracking claimed it would be delivered 'on the next working day'. This is the second time this has happened - last time it took over 2 weeks for a small package to eventually turn up.

Communicating with Evri is impossible - at least, with a human. They must be paying for reviews to get a 4-star average; the service is mediocre at best with couriers not bothering to ring the doorbell and regularly leaving items outside, in full view and anything BUT 'safe'. And I really don't appreciate the trick of sending the 2-hour delivery window way after it started but just before delivery - thus ensuring it always LOOKS like it was delivered on time. But of no help to the customer! And they often change the window at zero notice obviously because they're running late.

My heart sinks whenever I find out something I've ordered is being delivered by Evri. Nothing's changed except the name. It's still awful just as Hermes was.

UPDATED: thanks for the generic message Kimberley. I don't want to be forced to contact Evri, or help you work out what went wrong. I just want someone to tell me when I will receive my delivery! Is that too much to ask?

I ordered an item from eBay which the seller despatched the next day (Monday 2nd June). It was allegedly supposed to be a 2-day delivery but that never happens so when I got notification on Thursday 5th June that it was due for delivery on Friday 6th, I wasn't in the least surprised. I was going to be out on the scheduled delivery day so I opted to have it delivered to a collection point. I knew that would delay the delivery (though God knows why) but it's now Saturday 14th - a full week later - and it still hasn't arrived.

Worse, tracking didn't update for nearly a week so I had no idea when (or if) it would arrive and almost requested a refund from the seller. Tracking showed it apparently going round in circles, back to the sender's local hub and the cherry on the cake was getting a notification at 8.37am today that delivery would be today then another at 12.16pm informing me delivery couldn't be made today. Meaning, they didn't even try. I have now waited 2 weeks for a 2-day delivery and am none the wiser about when, if Evri, I will receive it.

Well done, Evri. You couldn't do much worse!

UPDATE: I've just had notification that it's been delivered to the collection point and is now ready to collect. It's like a pantomime - oh no it isn't, oh yes it is. Except it's not funny.

Parcel was left on the doorstep in full view of anyone passing even though I was at home.

David, the installer, provided an outstanding service all round to the extent I feel able to leave a 5-star review despite a somewhat disappointing experience with customer service. To be fair, after I complained about this, it was eventually acknowledged and addressed to my satisfaction. I would say give them a chance regarding customer service as they clearly want to provide a service that matches the quality of the product and sometimes, change takes time. The end result will be well worth it - at least, it has been for me. Special thanks to Mike who did my survey and has been a pleasure to deal with, David who installed my fan and even managed to make the ducting look good (albeit it will be boxed in) and another David who acknowledged my complaint and ensured things proceeded smoothly from then on.

I registered for the platform, which took repeated attempts. Instructions for the job I originally 'applied' for were impossible to follow as the alleged job title didn't exist on the Jobs page. I messaged the HR person twice on LinkedIn and once by e-mail asking for help but never got a response. I'm going to delete my account as I don't want this company storing my personal details. Based on other reviews, I'm not the only applicant who has been ghosted. Avoid!

I bought 4 radiators during a half-price sale. Delivery was a little slow but customer service was amazing - responsive, quick and ultra-helpful. My only small gripe is that I rushed to order by the 50% off deadline and as suspected, when I checked later, the deadline had been moved. I do wish companies wouldn't do this as it's tantamount to pressure selling and it's so easy to get found out too. That said, I was very happy with the price I paid and the radiators are much nicer in real life than they looked in the product photos. Good old fashioned attentive customer service made the process much easier. All-in-all, a positive experience and I would recommend.

Tried to order but despite having over the £15 threshold for Health & Beauty members, a delivery charge of £3 was still being added. Tried two devices and several different browsers, no luck. Said this in chat with advisor who promptly terminated the chat leaving me with no way to reconnect. Appalling!

Covid is over so there's no reason to leave items on doorsteps rather than ringing the doorbell and waiting a few seconds for the recipient to answer. Items have ended up wet when it's rained and they could easily be stolen.

Delivery was quick and the plant was a good size and well packaged. Questions I asked after delivery were responded to very quickly and helpfully. Very happy!

Dumped on doorstep without bothering to ring bell. This despite a big notice on the door asking him to do so.

This was my first experience of this company. Good prices and quick despatch but zero information that half my order had gone out of stock. Despatch information was misleading as it gave the impression the complete order was on its way. Had to ask where half of it had got to when it arrived incomplete. Responded quickly first time, then completely ignored a subsequent message when the missing item hadn't arrived by the date indicated. First reply was also incorrect - I was told that due to the weight of the order, it had been split into two packages but that had not been advised in the despatch notification, and subsequently, I was told the item had gone out of stock. I've ordered the same two items from various other suppliers over several years, and they've never needed to be split into two packages - total weight was only around 5kg!

Needs to improve communication and be more proactive about informing customers if the order hasn't been fulfilled completely. And reply to e-mails!