Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... Mehr ansehen
Unternehmen hat geantwortet
I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... Mehr ansehen
Unternehmen hat geantwortet
Just received all my new chocolate molds, and I love them all. The polycarbonate molds are fantastic, many more cavities in each mold than others that I have purchased, are detailed and nice and dee... Mehr ansehen
Unternehmensdetails
- Backbedarf
- Catering- und Getränkeanbieter
- Süßwarengroßhändler
- Lieferant von Lebensmittelmaschinen
- Lebensmittelanbieter
- Großhändler
Vom Unternehmen geschrieben
Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!
Kontaktinformationen
Aspen Hills Green SW, T3H 0H6, Calgary, Kanada
- 4037142751
- sales@zuccherocanada.ca
- zuccherocanada.ca
4,7
Hervorragend
135 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Don’t believe the shipping timelines
Your website states orders ship next day if placed Monday to Thursday, with an estimated delivery date of 2 to 5 business days.
I ordered products that were in stock on January 16 at 2:38 pm (a Thursday). The order did not ship until January 22. I received the order January 27 (7 business days for delivery). However, I did receive the items I ordered.
16. Januar 2025
Antwort von Zucchero Canada
Hi Simone,
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your order.
We want to clarify that your order, placed on January 16, was prepared and ready for pickup the very next day as per our standard timeline. However, the carrier did not collect the package until Tuesday, January 21, which unfortunately delayed the delivery process.
We’re glad to hear you received the correct items and appreciate your patience. While we do our best to work with reliable carriers, we will review this situation with them to help avoid similar delays in the future.
If there’s anything further we can do to assist or make this right. Please don’t hesitate to contact our customer service team.
Thank you for your understanding and for giving us the opportunity to serve you ;)
Best regards,
Sales Team
Antwort von Zucchero Canada
Thanks!
I am very happy.
Got my items quickly and in good order, no issues, what could anyone ask for?
19. Dezember 2024
Antwort von Zucchero Canada
Thank you!
amazing Molds wondefful
4. Dezember 2024
Antwort von Zucchero Canada
Hi Nisrine, Thank you so much!
We’re thrilled to hear you loved the molds — your support means a lot to us. Can’t wait to see what you create with them!
Very good service.
13. Dezember 2024
Antwort von Zucchero Canada
Hi Lucero, Thank you for your kind words!
We’re glad you had a great experience with our service. Your support is truly appreciated!
I did purchase a item that wasn’t…
I did purchase a item that wasn’t available anymore (8 dec) and it took until the 12 dec before I’ve got a email saying that
I would love to have another item but now it’s to late before Xmass and I would appreciate if I had more options from your company
Thanks
9. Dezember 2024
Antwort von Zucchero Canada
Hi Michel,
Thank you for your message. We sincerely apologize for the inconvenience caused by the unavailable item you purchased. We understand how disappointing this must have been, especially during the holiday season.
Please note that we have already processed your refund. We truly appreciate your patience and understanding. In the future, we hope to offer you a better experience with more available options.
Please don’t hesitate to reach out if we can assist you with anything else.
Kind regards,
Kati
Always attentive to take care of the…
Always attentive to take care of the purchase orders, and flexible to complete the delivery...
4. Dezember 2024
Antwort von Zucchero Canada
Thank you very much!
Love the molds
Love the molds, they are high quality and will make a huge difference on getting to the next level on baking.
23. November 2024
Antwort von Zucchero Canada
Thank you!
Antwort von Zucchero Canada
Thank you very much!
I received the package earlier i like…
I received the package earlier i like it it's great machine
5. November 2024
Antwort von Zucchero Canada
Thanks!
Through no fault of your company our…
Through no fault of your company our cacao beans are stuck in Canada Post. We asked for a quote to ship one more bag (obviously NOT with Canada Post) on Monday. So far we have heart nothing.
14. November 2024
Antwort von Zucchero Canada
Hi Crispin,
Once again, I sincerely apologize for the inconvenience and for the delay in getting back to you; it was my oversight.
To make it right, we will ship you a new bag via Purolator and cover the shipping cost difference to ensure it reaches you promptly. While Canada Post is typically the only viable option for remote areas, we want to provide a better solution for you this time.
Thanks!
Kati
Antwort von Zucchero Canada
Gracias!!
Professional experience
There was a miscommunication about the duties on my items ordered but this was quickly rectified and I received a refund. Shilling was quick and customer service was prompt.
30. Oktober 2024
Antwort von Zucchero Canada
Thank you very much! ;)
Great flour that makes great bread etc
Love the flour. Arrived in a short period of time.
22. Oktober 2024
Antwort von Zucchero Canada
Hi Sandy, thank you very much!
I never received my package the first…
I never received my package the first time I ordered, but I understand that was Fedex's problem. My order was sent again BUT it wasn't complete, one of the items was missing. I reached out to them about the missing item and I was told they will look into it and I never heard back so I re ordered the missing item so I paid for it twice. And after waiting more than a month for a package that never arrived, they did re send my order with a different carrier, it was flour, flour that I waited for for more than a month turned out to be so bad! It smelled of chemicals when mixed into a dough and the color of the dough changed, yellow paint-like spots appear, which eventually dissolved but who knows what kind of chemicals were added to the flour to have that reaction. I am still waiting for the missing item, which I paid for twice because it was missing from my order and they never said they will replace it, so hopefully I receive it. I don't think I will be ordering from them again.
13. September 2024
Antwort von Zucchero Canada
Hi Adelina,
We’re truly sorry to hear about your experience and sincerely apologize. As you know, we did everything we could to resolve the issue, including sending your order twice at no cost to you. We also followed up with both courier companies involved. Regarding the missing item, this situation was unusual, as we provided proof that everything you ordered was shipped. We believe there may have been a courier error, as the package was initially sent via Purolator but was delivered by UPS—something that has never happened to us before.
Regarding the flour, please note that the vitamins added are required by North American law, which may explain the difference you’ve noticed. However, we will reach out to Foricher to clarify this further. We are confident that no chemicals are added to the flour—any variation is likely due to the blending of iron or other vitamins.
We hope you will consider giving us another opportunity in the future. Thank you for your understanding.
Best regards,
Kati
le sac de farine T-65 qu'on a reçu…
le sac de farine T-65 qu'on a reçu était à 1 mois et demi d'être périmé et en plus le sac était ouvert, il n'était pas hermétiquement fermé.
La compagnie nous a offert un rabais de 20% alors merci pour l'effort, mais quand on commande on devrait nous aviser de la date d'expiration du produit.
24. August 2024
Antwort von Zucchero Canada
Bonjour Eileen,
Nous nous excusons sincèrement pour les désagréments causés. Nous faisons tout notre possible pour vous apporter une solution. Concernant le sac ouvert, c’est très inhabituel. Parlez-vous d’un sac endommagé ou complètement ouvert ? Tous nos sacs sont scellés en France, mais comme ils sont en papier, il arrive parfois qu’ils soient légèrement endommagés ou fissurés pendant le transport.
Encore une fois, nous vous présentons nos excuses pour les désagréments et espérons que vous nous donnerez une nouvelle opportunité à l'avenir.
Merci de votre compréhension.
Cordialement,
Kati
Terrific Service.
I had to drive through Calgary on my way to meet a deadline in Saskatoon. Kati met me early in the morning so that I could pick up my order and be on my way.
20. August 2024
Antwort von Zucchero Canada
Thank you very much!!!
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