Very straightforward to select vehicle and various optionalities. Felt the site could do more in terms of explaining what all the different options were for each vehicle as those were things I had... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Its disappointing not to be able to see what the interior options look like or even mean without having to google and do some homework. Otherwise i would have ordered weeks ago,
I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... Mehr ansehen
Unternehmen hat geantwortet
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Kontaktinformationen
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Vereinigtes Königreich
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Gut
1646 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Full information but would like the…
Full information but would like the actual salary taken figure made more prominent rather than just net
20. August 2026
Antwort von Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. We're pleased you found the information provided helpful, and we appreciate your feedback regarding the salary deduction figures. We'll be sure to pass your comments on as we continue to improve the portal experience. Thank you for taking the time to share your thoughts. Jonny@Zenith
Very easy to use online portal and any…
Very easy to use online portal and any offered assistance is timely and well received!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Vehicle Contracts
Hi Paul and thanks for the 5 stars! I am happy to hear that you found the portal very easy to use and assistance was offered in a timely and well received manner. Jonny@Zenith
quick response to queries
quick response to queries, frequently asked Q&A's very helpful.
10. August 2026
Antwort von Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback! I am so pleased to hear that you received quick responses to queries, with the frequently asked questions tool being very helpful. Jonny@Zenith
Smooth setup for new lease
Smooth setup for new lease. Easy to get in contact with customer services for queries
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Vehicle Contracts
Copilot said:
Hi Matthew, thank you for your feedback. We're delighted to hear that the setup of your new lease was smooth and that our Customer Services team was easy to reach whenever you had questions. We appreciate your comments and are pleased we could make the process straightforward for you. Enjoy your new vehicle! Michelle@Zenith
Good Informative Portal
Easy process selecting, getting quote, and ordering my next salary sacrifice company car. Zenith's portal was easy to navigate and contained good information for all the cars I looked at, which helped ease the process of selecting.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Vehicle Contracts
Hi Davie,
We're delighted to hear that you found the process of selecting, quoting, and ordering your salary sacrifice car straightforward. It's great to know that our portal was easy to navigate and that the vehicle information available helped make your decision easier and more informed.
We appreciate your feedback and thank you for choosing Zenith. We hope you enjoy your new car, and if there's anything we can do to make your experience even better in the future, we'd love to hear from you.
Jonny@Zenith
Antwort von Zenith Vehicle Contracts
Hi there and thanks for the 5 stars. It's great to hear that you have been provided with great service. Jonny@Zenith
End of lease experience - don't decide in last 6 months!!
I'm coming to the end of my lease. The inability to renew/extend my lease within the last 6-months contradicts information issued by your renewals director suggesting 'many make their choice 6 months left, so no rush'. I was unable to extend or adjust mileage within the last 6 months, leaving me with no option but to pursue new car.
12. August 2026
Antwort von Zenith Vehicle Contracts
Hi Andy,
We're sorry to hear that your experience at the end of your lease didn't meet your expectations. We understand how frustrating it must have been to find that extending your lease or adjusting your mileage wasn't an option, particularly when this appeared to differ from the guidance you had previously received regarding renewal timelines.
We appreciate that situations like this can make the decision-making process more difficult and may leave scheme members feeling they have limited choices. Your comments have been noted and will be shared with the relevant teams as we continually review our communications and processes to ensure expectations are set as clearly as possible.
Jonny@Zenith
Their website was nice and very easy to…
Their website was nice and very easy to use. very glad that my employer chose to use Zenith for the EV scheme.
4. August 2026
Antwort von Zenith Vehicle Contracts
Hi Darren,
I am so pleased to hear that you found our website easy to use and straightforward to navigate. Making the process as simple and seamless as possible for our customers is something we work hard to achieve.
It's also fantastic to know you're pleased that your employer chose Zenith for their EV scheme. We really appreciate your trust and are grateful that you've taken the time to share your experience.
Jonny@Zenith
Antwort von Zenith Vehicle Contracts
Hi there and thank you for the 5 stars. I am happy to hear that the order process was straightforward. Jonny@Zenith
Antwort von Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. I am pleased to hear of the ease of use with your order placement. Jonny@Zenith
Customer services very helpful
Customer services very helpful, but by phone rather than email. Website is clunky with some errors when configurating. Also seems a no-brainer to link you to the relevant website/brochures for each car to understand spec and trim.
Overall a good experience, but the process could be enhanced by the above.
7. August 2026
Antwort von Zenith Vehicle Contracts
Hi AJ. Thank you for taking the time to share your feedback. We're delighted to hear that our Customer Services team was helpful and that you had an overall positive experience.
We also appreciate your constructive suggestions. We're sorry to hear that you encountered issues with the website configuration process and found parts of the site clunky to use. Your feedback regarding direct links to manufacturer websites and brochures is a great suggestion, and we can certainly see how this would make it easier to compare specifications and trim levels when researching vehicles.
We're always looking for ways to improve our service and user experience, and comments like yours help us identify where enhancements can be made. Thank you again for your feedback, and we hope to provide an even smoother experience next time.
Jonny@Zenith
Perfect all explained well
Perfect all explained well. Looking forward to getting my new car 😊
5. August 2026
Antwort von Zenith Vehicle Contracts
Hi Heather and thank you for the 5 star feedback. I am happy to hear everything was perfect and well explained. Exciting times ahead. Jonny@Zenith
Hope its the correct year …
Overall it was very easy to sort the car out, im concerned that I have selected a 2025 tesla and my confirmation email states the car is a 2023. If this is the case I will have to cancel the order as I picked the car on it being 2025.
5. August 2026
Antwort von Zenith Vehicle Contracts
Hi John. I am happy to hear it was easy to sort your order. If you reach out to your customer service team they will be able to look into this for you and confirm the order details. Jonny@Zenith
Easy to make the order
5. August 2026
Antwort von Zenith Vehicle Contracts
Hi Nakisa, thanks for the 5 stars! Pleased to hear you found the ordering process easy. Michelle@Zenith
Ordering was easy and simple
27. Juli 2026
Antwort von Zenith Vehicle Contracts
Thank you for the 4 stars! Ian@Zenith
The website was easy enough to navigate…
The website was easy enough to navigate with an easy order process. However, it would be useful if the relevant cars had the specifications listed along with an option to have the car specs side by side for comparison.
19. Juli 2026
Antwort von Zenith Vehicle Contracts
Good Afternoon, thank you for your review on our ordering portal. We appreciate the time taken to provide feedback so we can review how we can improve our services! Sam@Zenith
OK need more images
Easy to order and understand pricing. Very few pictures of vehicles in order to see all colour options on the vehicle and pricing increases each time you view.
3. August 2026
Antwort von Zenith Vehicle Contracts
Good Afternoon, thank you for your review! We appreciate your feedback on our ordering portal, thank you for taking the time to share this so we can continuously improve our services. Sam@Zenith
User friendly online ordering and…
User friendly online ordering and personal package to suit your requirements took time to read the terms and conditions .
25. Juli 2026
Antwort von Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We are glad to hear of your feedback on our processes! Sam@Zenith
Extremely poor service
Extremely poor service. Car delivery was delayed by nearly two months. Car itself is brand-new yet has faults - I'm not the owner of the warranty, Zenith are, and they haven't helped in that regard either.
On top of that I had a no-fault accident and they never bothered to push the insurer to reclaim the excess so took it from my salary.
All this and an average of three weeks to respond.
If you're looking to lease with Zenith, I'd suggest avoiding.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Vehicle Contracts
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it. We understand how frustrating delays, vehicle issues, claim handling concerns, and slow response times can be, and we recognise the impact this has had on your confidence in our service.
We take reviews left seriously and would welcome the opportunity to review the matters you’ve raised in more detail. Please contact us at complaints@zenith.co.uk with your details so we can investigate and address your concerns appropriately. Sam@Zenith
Bad customer service and order management
To be honest, I do not consider this company trustworthy. I am tied to them through my employer, which is why I ordered a car through them.
I ordered a Citroën C3 on 13 March 2026. Before placing the order, I was advised over the phone that delivery was expected by mid-June. However, four days after ordering, I received an email stating that the delivery date had been pushed back to mid-July.
It is now the end of July, and the car is still on order. I have now been informed that delivery is expected at the end of August. There seems to be very little transparency or accountability. The response is always that delivery dates are only estimates and that there is little they can do.
While I understand that vehicle delivery times can change, a five-month wait for a standard vehicle, combined with repeated delays and shifting delivery dates, is unacceptable. This has been a very disappointing customer experience.
If the leasing company cannot provide accurate updates or effectively manage delivery expectations, it raises the question of what value they are actually adding to the process.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Vehicle Contracts
Hi Mahesh,
Thank you for taking the time to leave a review. We're sorry to hear about your disappointment with the ordering experience and the delays to your vehicle delivery.
We completely understand how frustrating it can be when expected delivery dates change, especially when you're relying on the information provided at the point of order. While vehicle delivery schedules are influenced by manufacturer production times and supply chain factors that can be outside of our direct control, we appreciate that this does not lessen the inconvenience caused when delivery dates are revised multiple times.
We're disappointed to learn that you feel we have not provided sufficient transparency throughout the process. We aim to keep you informed of any updates we receive as promptly as possible and recognise the importance of setting realistic expectations from the outset.
Your feedback regarding communication and the handling of delivery expectations has been noted and will be shared with the relevant teams for review.
If you would like us to look into your order in more detail, please contact us at complaints@zenith.co.uk with your order reference number, and we'll be happy to investigate further.
Jonny@Zenith
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