My car tyre burst on the motorway in the early hrs after returning from a week abroad. I used the SOS on the roadside who were excellent. Very calm & reassuring & good knowledge of next steps. Arrang... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I would like to shout out and thank Lukas Machelski for all his help with getting my new car ordered. I had questions and nothing was to much for Lukas to help me with. I am also in a different positi... Mehr ansehen
Unternehmen hat geantwortet
As the end of my contract was approaching, I phoned Novuna to get some help. Both ladies I spoke to, Katy Part and Ashley Moon, were very helpful, but Katy really went above and beyond my expectation... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service provided by Michelle Bell, my queries was addressed quickly and with clear information and detail around the process. It’s nice to talk with someone on the phone who leave... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Novuna Vehicle Solutions
Vom Unternehmen geschrieben
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleKontaktinformationen
RG14 2NU, Vereinigtes Königreich
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Hervorragend
4916 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had the absolute pleasure of working…
I had the absolute pleasure of working with Lizzie Long as my customer representative while searching for a new EV, and I couldn’t have asked for a better experience. She truly went above and beyond to make sure I got the best possible deal, all while carefully considering the features and preferences that mattered most to me.
What really stood out was her personality—Lizzie made the entire process genuinely enjoyable. As someone transitioning from being a petrol enthusiast to going electric for the first time, I wasn’t sure what to expect, but she made the journey exciting and stress-free.
It’s employees like Lizzie who really set your company apart from the rest. The level of service she provided was nothing short of outstanding. I’ve already recommended your service to several of my colleagues, and I’ll continue to do so.
Thanks again for such a fantastic experience!
25. Februar 2026
Bewertung ohne vorherige Einladung
Helpful staff
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Easy process on change that was…
Easy process on change that was requested.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Kelvin, thanks for your feedback! We’re pleased the requested change was handled easily and smoothly. Best wishes, Stephen.
Excellent from start to finish
My car tyre burst on the motorway in the early hrs after returning from a week abroad. I used the SOS on the roadside who were excellent. Very calm & reassuring & good knowledge of next steps. Arranged a roadside repair & got us going. Very happy!!!
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Jim, thanks for your feedback! We’re glad the SOS and roadside teams were able to support you calmly and get you back on the road quickly. Best wishes, Stephen.
Ashley was extremely helpful
Ashley was extremely helpful and followed up by email very promptly
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Stuart, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
Andy was very helpful and the process…
Andy was very helpful and the process was very quick
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience with Andy, we'll be sure to pass on your feedback. Best wishes, Stephen.
Maria Watson excellent customer service
Maria Watson excellent customer service
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Nizamuddin, thank you for your five star review! It's great to hear about your experience with Maria, we'll be sure to pass on your feedback. Best wishes, Stephen.
Ashley was friendly and helpful and…
Ashley was friendly and helpful and knew exactly what I needed. She was brilliant. Asset to the company.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Gemma, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
Good customer service
Good customer service. Answered my question accurately & efficiently.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Mark, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very easy to deal with and friendly…
Very easy to deal with and friendly polite staff, i was kept fully updated
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Adam, thank you for your feedback. We’re pleased to hear that our team was friendly and you were kept fully updated throughout. Best wishes, Stephen.
Complete confidence with my enquiry…
Complete confidence with my enquiry questions
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Gail, thank you for your feedback! We’re glad to hear that you felt complete confidence in the responses provided to your enquiry. Best wishes, Stephen.
Great customer service
Great customer service, Sarah Ryder was very professional, friendly definitely one of the best consultants I've dealt with , thanks Adrian (adrain)
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Adrian, thank you for your feedback! We’re pleased to hear that Sarah provided such professional and friendly service. We’ll be sure to pass on your kind comments to her. Best wishes, Stephen.
Great maintenance management
The flawless managing of my car maintenance and repair, including no effort for the dealer recharge, has been fantastic for all these years.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Marco, thank you for your feedback! We’re really pleased to hear that the management of your vehicle maintenance and repairs has been consistently seamless for you over the years. Best wishes, Stephen.
Antwort von Novuna Vehicle Solutions
Hi Josh, thank you for your feedback! We’re pleased to hear that the service was good and our colleague was helpful and kind. Best wishes, Stephen.
Payment Queries
Sam provided an excellent experience—friendly, professional, and very helpful throughout. Really appreciated the great service!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Gareth, thank you for your feedback! We’re delighted to hear that Sam provided a professional and helpful experience. We’ll be sure to pass on your appreciation. Best wishes, Stephen.
Excellent customer service
Quick service, very polite and efficient operative made the whole issue less stressful A1 service.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Thank you for your feedback! We’re pleased to hear that the service was quick and our operative helped make the situation less stressful. Best wishes, Stephen.
first time i have used a salery…
first time i have used a salery sacrifice scheme and needed a lot of support, luckly Lizzie Long was on hand to give me extra support and this really helped with my selection. Thanks Lizzie.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Dan, thank you for your feedback! We’re really pleased to hear that Lizzie was able to provide the extra support you needed. We’ll be sure to pass on your thanks to her. Best wishes, Stephen.
The lady was very polite and overstand.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Thank you for your feedback! We’re pleased to hear our team member was polite and we appreciate you taking the time to share this. Best wishes, Stephen.
Professional and quick
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Thank you for your feedback! We’re pleased to hear you found the service professional and quick. Best wishes, Stephen.
I would like to shout out Lukas Machelski
I would like to shout out and thank Lukas Machelski for all his help with getting my new car ordered. I had questions and nothing was to much for Lukas to help me with. I am also in a different position to normal with being on maternity leave and have needed to alter my delivery date due to mat leave and current car lease. Again Lukas has helped me with this and able to get me a delivery that works for me and not having to pay for two cars! Thank you Lukas :)
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Novuna Vehicle Solutions
Hi Katie, thank you for your feedback! We’re delighted to hear Lukas was so supportive and helped find a delivery solution that worked perfectly for you. Best wishes, Stephen.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.