Tusker Bewertungen 10.723

Good selection of EVs at competitive rates
Easy to navigate web-based car browsing, selection and order process.
Responsive, friendly and knowledgeable staff on the telephone

So far so good , not got the car yet but first experience has been great

I am getting a used car and would just like the process to be a little quicker but understand this may not all be down to you

Wonderful service

Fast and efficient great service

Easy to deal with sorts out any problems with a call

Tusker has proven to be an invaluable partner in supporting NHS staff through the salary sacrifice car scheme. Their attention to detail, clear guidance, and efficient handling of applications make what could be a complex process feel straightforward and accessible. By carefully reviewing each application and offering tailored support, they help ensure staff can confidently make decisions that suit their needs. Their professionalism and commitment truly enhance the overall experience for NHS employees.

Once again I am very thankful to them.

Seems fairly straightforward so far. When the car arrives will be proof of the pudding

Excellent customer service, Advisors very knowledgeable and helpful

For the second time i have found my dealings with Tusker as exceptional. The customer support and general helpfulness from their staff is just class!

Easy to use portal, and very responsive.

The process so far has been smooth with constant updates as to where we are at in ordering.

Absolutely shocking experience with Tusker. My Audi Q6 has had ongoing charging faults and was sat with Audi for over a month, yet Tusker were still more than happy to take full lease payments while I was without the car I’m paying a premium for. Had the car back, the same charging issues are there, the car is completely unpredictable as to whether it will charge or not. Tusker refuse to take the car back without penalty costs and everyday is a battle of phone calls and emails between tusker and Audi! If you lease through tusker be prepared to spend a stupid amount of time trying to resolve issues whilst getting absolutely no-where!!!

Communication is appalling – they don’t call when you ask to discuss issues, instead just point to terms and conditions when you raise how unfair the situation is. Every time you reply to an email, you’re pushed to the back of a 5-day SLA queue, so nothing ever progresses. It feels deliberately obstructive.

Overall, zero ownership, poor customer service and no empathy for the customer experience. I will never lease a car through Tusker again.

Going for the 5th car with Tusker as they are great to deal with and are always helpful with any issues you have and provide a great set of vehicles to choose from, seamless and quick process. Highly recommended.

Enjoyed speaking with Stuart R today - very different to the usual call centre experience!
He was knowledgeable about my order status and the order process, provided extra information ("often customers have questions about...), and very quickly added an extra driver to the insurance.

IT issue has resulted in a nearly 3 week delay in ordering. Once IT issue was resolved and despite Liam asking for the contract to be created urgently this was ignored until I chased it 2 days later.
As an experienced customer service provider myself I would have expected someone to own the issue and see it through including the KAM who was also aware of the delays.
Customers do not judge businesses on when things go right, as that is expected. They judge them on how they deal with issues when they go wrong

Not happy about my first order, order a skoda enyaq with initial delivery of mid june which was changed to september after a month. Had to cancel that order and look for a stock car. I wish there was a way not to waste that one month.

Very easy and straight forward ordeing process, kept well informed of order progress and delivery

Friendly service, very helpful in answering any questions i had, always easy to get hold off on the phone.

Customer service is great very helpful and polite people