Zehnder Bewertungen 

I paid over £1000 for a quaro spa remote control radiator. Do not waste your money. The instructions were wrong, the remote control loses the pairing from the radiator control box, so you have no way of turning radiator on. The radiator only ever gets slightly tepid warm (even after constant 4 housr boost at 28 degrees temp setting, the boost function can run for 2 hours and will get as hot a as tepid water. Absolute waste of money. I have been trying for months to get help solving the issues with this radiator. I have now asked for a full replcement or my money back as this only functions as a decorative towel rail and nothing else.

Visited the Frimley showroom to view a bare metal Charleston column radiator just before lock down. The gentleman that showed us around knew exactly what he was talking about and provided us with details of sizes available for the 3 bedrooms we are redecorating.

Visited my local retailer the same day, placed the order and received the 3 radiators the next week. My plumber fitted them and they look wonderful.

Being Summer haven't put them on yet other than when the plumber tested them so can't comment on the efficiency yet. At the moment, very happy!

Purchased 11 Zehnder Roda radiators in various colours for all rooms in the house. Very prompt delivery & delivered complete within 4 weeks. Polite and helpful driver who carried the radiators into each room.
They look stunning and really pleased with the heat they produce.

Absolutely appalling after sales, 18 column radiators purchased 5 of which have failed causing damage to our newly renovated property, the first one failed after only 6 months. Zehnder are refusing to replace all 18 radiators or give us our money back, they did kindly pay for our damaged floor??? Totally backward company who are now ignoring my emails which leaves us no option but to go down the legal route, thankfully we have legal cover with our home insurance. Avoid at all costs

I purchased 4 acova rads from Screwfix over 4 years ago and recently have had issues with 2 of them where the coating has bubbled due to a fault in the cast. Screwfix will only cover them for 12 months but zehnder actually put a 5 year warranty on them,screwfix gave me the direct number for their technical department and Gareth sorted my problems out immediately once I sent him photographic proof,I received 2 new rads within a week now that’s what I call 5 stars.
Thanks for all your help Gareth

Phill

Really poor customer services.
The quality of their products has never been fantastic but I am sure its getting worse.
Had a load of Acova radiators with a very poor finish

Truly abysmal service - AVOID, AVOID, AVOID. Failed to deliver radiator on scheduled delivery date and failed to notify us of this. Eventually delivered item 4 days late (again, no notification from Zehnder pre-delivery). Item delivered damaged (unusable) then they claimed they had no record of the order! Dreadful customer service esp especially via the contact number 01276 408404. Absolute nightmare to get a refund. DO NOT BUY FROM THIS COMPANY. And beware, B&Q subcontract to this company for some of the Acova radiator range that they sell - don't even contemplate buying via B&Q either as they will just blame Zehnder for any issues - that may be true but it will make it almost impossible to get your money back if there are any issues with your order.

Electric heater with the most incomprehensible programming I have ever encountered, compounded by indecipherable instructions. I am an electronics engineer and couldn't figure it out after half an hour and the owner (of advanced years) would *never* figure it out. The programming drops out if un-powered for a short time and it 'crashed', requiring a power off reboot. The kiddy designers being so very pleased with themselves but not occurring to them to actually field trial.Told the owner to heave it and not bother even trying. Utter inexcusable incompetence.

Absolutely appalling customer experience. After waiting in ALL day for a radiator delivery it failed to show up. No contact or reply to my telephone message. Today I am waiting in again for delivery of same radiator after promises of contact but still NOTHING!
Vague delivery window of 9.00 to 5.00 but can’t be bothered to call even after numerous calls to them. Totally unacceptable and downright rude to a paying customer.

I purchased 2 Zehnder radiators supposedly with a 25 yr. lifetime warranty.
Last year I tried to contact the company I purchased them from but they no longer exist.
I contacted who I knew to be the Distributors of the product that supplied this company but did not receive any response.
After undergoing heart surgery I contacted Zehnder direct last month and they initially requested proof of purchase and warranty details which was duly supplied. I dealt with a nice gentleman in sales who then passed me over to Customer Services - from there it all went downhill.
I will not bore you with the details but despite at least 5 e-mails all requesting a "Gesture of goodwill" from the Manufacturer they simply REFUSED to assist other than offering a discounted price for a replacement and stating that the warranty was in fact only 5 years. They were purchased and installed in April 2012 so just over 12 months out of warranty - but had the Distributor responded last year it would have been only 2 months out. These radiators are "RUSTED AND FLAKING APART" a total disgrace for the money paid for them just under £200 each.
I am shocked at the stance and the reply from Zehnder who simply fall back on its warranty and refuse to offer replacements.
Deal with this company at your own risk the products are totally inferior and very poor quality.