Zehnder Bewertungen 

This company, outsources radiators to Screwfix ltd. However, they use a delivery courier called Furdecco, who are absolutely appalling. Missed 3 delivery slots… customer service from there courier is very poor (a basement operation).

- in reply to the companies recent comment-: ‘called your customer service team and they couldn’t speak a word of English and they had the customer service skills of ‘sloth’… I called 3-4 times and the same experience was received, so it wasn’t a one off’. If I was Screwfix, I would terminate your contract…

I contacted Zehnder regarding switching to summer bypass and spoke to Gareth.
He was so helpful and talked it through with me, enabling me to setup the summer bypass mode.
Many Thanks Gareth.

I have a flat in a nine storey apartment block,and have been in dispute with the management company and their heating engineers for over 6 months. During this time I have had no heating or hot water. Plus I cannot remember how many wasted days off work. Eventually I contacted Gareth at zendhar as I have bisque radiators, which resulted in a quality engineer, sorting the problem in less than one hour. For me this has been a six month saga ; fixed by a patient, understanding, take the time Gareth at zehndar, with a simple phone call. And an engineer from Pimlico plumbing , Chris , who knew, what he was doing. I cannot thank them both enough.

Installed three new Charleston Zehnder radiators with chrome thermostatic controls two years ago. All Charleston radiators already in situ [with generic white plastic thermostats] worked well, three new with the chrome thermostats did not. They were always luke warm, even when central heating is on, and the radiators are set at off [snow flake]. I contacted Zehnder and was told to send them back which I did. Please note they covered the postage. But I had to cover ALL the costs of a central heating company removing the thermostats and replacements. When the three chrome thermostats were returned with assurance from Zehnder that they had been examined, and were working, I realised very quickly after being reinstated [which I also had to pay for] that two of the three which had been returned from Zehnder were still on when switched off, so I contacted Zehnder again and this time I was very aggressively assured by Zehnder that they did work. There was no room left for discussion.
That was made very clear.
Over the past two years since this very bad [and not a little disconcerting] experience, the room the two radiators is in was being used by relatives from HK as a bedsit, and it was tricky trying to assess the radiator controls. They recently moved out and I was horrified to discover that the two with chrome thermostats in the room which had served as a bedsit are still on when switched off. Not only has this cost me financially but on complaining to Zehnder, they have stated yet again I will have to go through this whole debacle again. They are refusing to believe me and I will again have to pay for a central heating company to remove the thermostats and replace them with others that work [now x 2]. Zehnder has stated they will get 'someone' to pick them up.
I would advise anyone dealing with this company that yes their radiators are lovely, BUT buyer beware. Take their money and run appears to be their mode of operation. To date all I have received along with aggression is to be hundreds of pounds out of pocket
and thousands of hours trying to resolve a situation which if they had been an honest company should have been properly resolved two years ago.
Most customers would be confused by a company that aggressively states that they are not in the wrong even when that customer has proof that they are. So on top of paying for the whole thing again I also have to pay for a report to prove that I am not lying. It really is quite unbelievable that a company actually
behaves aggressively towards customers who just want what they paid for and preferably without aggression. Not looking forward to dealing with Zehnder or spending all that money again that I can ill afford. If the same issues reoccurs the next stop has to be solicitors.....and all because I chose Zehnder what a massive mistake that was........................

Part 2 [Update] :
On closer inspection it has become clear that ALL three radiator controls from Zehnder are not working correctly..........................unbelievable as sending these back to the company to check them, taking into account this is the company that supplied them and the same company that is stating there is nothing wrong with them. Is that not a bit like getting VW to test their own cars for emissions ..................?

Ordered their CV3 continuous extraction fan. Had a few issues which required a call to their technical support team ( UK ). Super helpful and very responsive - really impressed by the excellent service.

Everybody has had issues with chips this year but Zehnder bent over backwards to help us with our supply issue. Emailed on Friday to company and got email back within 3 mins from MD who was on holiday. Then had action later that day and problem solved asap. Then later on when we had some misinformation from our plumbers, Zehnder again were able to help sort out issue. Cannot praise and thank them enough. Restores your faith in good companies. Btw now using unit and it's excellent - quiet but powerful. We went for MVHR with ComfoCool Q. Excellent. ⭐

Update: faulty radiator now replaced FOC, thanks Zehnder.

Very poor customer servive. Contacted company regarding a fault with paint bubbling on a radiator. Emailed twice no response.

The customer service provided by Jackie was first class. I only had a small order for Air filters but the service provided by both Jackie and Adam ensured that I received the correct product. They were friendly, knowledgeable and went out of their way to help. A true 5 star customer service/experience.

Great experience. Needed to change 4 rads. Gareth is the man,he knew exactly my requirements after a quick chat and everything delivered on time. Perfect. Administration faultless, many thanks

I refurbished a number of houses over the years and alway use bisque/zehnder radiators. They are outstanding quality and design. Love them. Expensive but worth it for the best design and quality. I hate being cold and quite frankly these are essential bits of kit. Also the sales team especially Jackie K- super helpful and responsive. Many thanks

From the moment I made contact with Zehnder I have been really impressed with their service. Jackie Kilgallon helped me choose the perfect radiators for our new Utility Room and Front Porch.

Jackie's product knowledge is second to none; I would definitely recommend her if you are considering purchasing new radiators. Jackie recommended we looked at the Bisque product range, selecting the Chime Towel Radiator and a Trubi single column Radiator as the perfect radiators for our space and room size - the perfect balance of 'heat' versus 'style'.

We opted for both radiators to come in a volcanic finish with matching valves.

The whole process from the initial call, to recommendations, quote and delivery was less than a week. The product is amazing, contemporary, and classy.

Highly recommended.

Before fitting Zehnder radiators throughout your home please consider. They are fantastic as keeping your home warm, but they are very expensive to run and will be more expensive than gas central heating. Even when set at 17 degrees you will watch in disbelief how fast your dial in the electric meter spins.

Just bought a new towel rail over the phone via the Bisque showroom in London. Jackie was very helpful as was the customer service team at the Zehnder HQ who provided Jackie's details. Great service, very smooth and easy.

Just purchased another electric towel rail as we have been completely delighted with the Zehnder electric products that we have previously installed.

The product selection was made easy due to the telephone advice given to us by Jackie Kilgallon at the Bisque showroom in London.

This is our second order to Zehnder. We love our "old-fashioned" cast iron looking column radiators, all the pose, but run with modern efficiency. They fit perfectly in our Victorian house. There are so many radiators to choose from and we would never have got on so well without the help of Jackie, she has really good knowledge of the products and always responds very quickly to our questions.

Really great customer service from Nancy in the after sales service team. My metropolitan spa radiator in the en-suite bathroom was looking a bit shabby and needing replacing and to avoid drilling into the tiles I wanted to replace it with the same model. Despite the fact that it was out of guarantee Nancy went out of her way to find me a suitable replacement at a discounted price. It arrived today delivered by their excellent couriers. I’m delighted.

Very detailed product knowledge. Excellent explanation of key issues around existing pipes, valves and sizing.

Good ideas on mix and matching styles. Outstanding quality and service.

Mandi at Zehnder, well infact all the staff are so professional and accommodating. They take each case and look at it individually and assess where they can help. In this business every little assistance can mean you having a good day or a terrible day. Thank you Mandi, today is an excellent day!

This email was sent directly to Gareth and Adam following a successful firmware update and machine service……..

‘Hi Gareth and Adam,

Yesterday went really well after the time taken to get things right. My phone was trying to get internet from the TP link and it was only when it was connected to the house WiFi that things started to work. Thank you so much for taking the time and effort to make this happen and for the sensors too,

All machines needed the sensors! They all showed a failure of some sort, which l was surprised about but grateful to have them with me. After the initial slow start l managed to sort out the last machine within half an hour and now have the whole row of five houses set up correctly

So it is a massive thanks to you both for this and l am now set up and competent with the box of tricks’

Had an issue with a kitchen extractor fan - which is approx 10 years old. Contacted Zehnder and they managed to ship me a replacement grille totally free of charge. Customer Service and Technical advise both excellent! Thank you very much!