Zehnder Bewertungen 

I moved into our new home and we had their double glazing vents a few of them were broken so I contacted Zehnder and the whole process from identifying the correct ones to sending the replacement was excellent a great company to deal with very friendly and knowledgeable staff

I love my Zehnder radiators! Recently I have chosen from the very stylish Charleston range, but I also have a variety of their other designs to suit the style of each room. All look very smart, especially as Zehnder offer a very wide choice of colour and finish options.
The customer service I have received has been excellent and I also had superb support from the technical department to make changes to the thermostat settings; this was in order to maximise heating efficiency within a particular open plan space.
Zehnder radiators are robust and of a very high quality.

We were looking for a Zehnder radiator and couldn't find it as no longer made. We need it to match others in our house. Eventually I contacted the After Sales department and Gareth was great. Immediately, he emailed back and said they could make us one to match and answered all our questions etc. Brilliant. Jackie organised the order and it is now paid for and we are waiting for delivery in about 4 weeks. Thank you both very much

My daughter moved into a new build 3 years ago, the ceiling fan stopped working after 18 months. My daughter asked me to take a look and I found it had been installed incorrectly which more than likely caused the premature failure of the fan unit. After contacting Greenwood Aftersales (Mandi), they said they were glad for the feedback and would provide a replacement fan.

I recently had an issue with an extractor fan and required some technical assistance. I was fortunate enough to be put in contact with Adam from the Zehnder technical team, who was able to talk me through the adjustments necessary with admirable patience. Excellent customer service

I have dealt with Greenwood (Zehnder) for many years across various projects. I have mainly dealt with Kim in projects who always goes above and beyond with assisting me with any issues I have had, she in particular is a real asset to the Greenwood family. We also highly rate Natasha Pile too as she is always happy to help with any query & quotation.

What a fantastic company. Marvellous Bisque radiators in various stylish finishes and what really makes the difference is the first class efficient and friendly customer service headed by Jackie Kilgallon, who is always so helpful and informative, and expert technical advice from Gareth who also really knows his stuff. I wish all companies were as good as this one. Excellent products and brilliant staff are highly recommended.

I'd like to congratulate Gareth on his kindness, patience and courtesy in talking me through programming my new heated towel rail. He deserves a medal. This is not true of the designers who assume one can lie on the floor to pair the programmer with the towel rail and who do not understand how difficult it is to see tiny numbers on the screen of the programmer. Nor is it true of the authors of the operating instructions.

I am in the latter stages of putting together a professional flight simulator business due to losing my airline job as a result of the downturn brought on by the pandemic. I was pointed in the direction of Zehnder for a Mechanical Ventilation Heat Recovery (MVHR) system to ventilate the cockpit and adjacent briefing room area at my facility - somewhat essential in this Covid world. I had the great fortune to be passed to Gareth in After Sales on my initial call. His knowledge, patience and willingness to embrace what in ventilation industry terms is an unusual project, was highly impressive. Over a number of calls and emails, he offered in-depth, unbiased advice that has assisted me greatly in putting together a cost-effective but highly efficient system. I began the process knowing nothing about air systems but came out with a solid grasp of how things fit together. All I can say is, if you are in the business for a ventilation system, whether domestic or otherwise, you MUST speak to this man. He is brilliant. For those interested, I went for a CA155 WM Zehnder unit.

I cannot thank the aftersales team at Zehnder, especially Gareth, who went above and beyond in helping to sort out with me, the plumbers' merchants and the installer the cause of the intense knocking sound coming from my newly installed lounge radiators. This has now been rectified. His determination to resolve the problem amongst all parties warrants merit.

I bought three coloured Zehnder towel rails some five and a half years ago. The paint surface blistered on two (the third was a different size) just as they came out of the guarantee period. They did supply new stainless steel radiators at a discount (at least they said they were at a discount but they seemed very expensive!). I could not possibly recommend the coloured rails. The firm gave all sorts of excuses but, in my opinion, it was clearly due to poor preparation prior to coating. On the plus side the replacement rails had to be specially made, as they are an obsolete model and they were a perfect fit. This greatly simplified fitting them. I have to say having seen them they are a much better bet than the coloured rails. If you can afford them!

I have now filled in the form as requested but have had no contact from Zehnder 1/7/21

I have now had a reply from Zehnder and they have offered me a generous discount on future any purchases. I should like to clarify that I did not doubt that Zehnder had given me the discount on the replacement towel rails. It is simply that I am of such an age that everything seems too expensive. especially a pint of beer!
However, my advice still stands regarding the coloured coated items. Mine failed after just over five years and replacement is expensive and a nuisance. If you can afford it go for stainless steel!

Purchased a new build flat just over 2 years ago and my 3k Zehnder air filter system is already out of order and needs a whole new replacement motor at a cost of over £700! I contacted customer care for support and was told the below;

“man made items have an expected life and from time to time these can fail prematurely, so all I can say is no, it’s not expected to fail in such a short time period.

As we have confidence in our product reliability all our new units now have a 6 year warranty”

I gave this company a chance to stand behind their products and they declined the offer. Stay well away!

Fitted 8 Acova column radiators when we refurbished part of our house around 6 years ago. Today we find blistered paintwork and leaking where the columns meet the bottom casting on one of the Acova radiators (presumably on the welds where the metals are mixed). When we take a look online we unfortunately find out ours aren't the first to have done this. In my opinion they are poor quality considering the cost and the fact our system has always had corrosion inhibitor
added annually. I never expected I would have to replace these and absolutely won't be fitting any more.

Extremely disappointing, just after a year of installing new radiators downstairs, two are leaking and the after sales employee Gareth blamed the water with no further assistance. The 40 year old radiators I still have upstairs are fine. Looking to take further action.

We bought 4 towel rails from Zehnder and they look really good.
However after 3 years one of them started to flake and there was some rusting starting to develop.
On contacting Zehnder they sent out a replacement radiator. Excellent service

Bad customer service. If your radiator comes from Zehnder and not direct from Screwfix it's not easy to return so keep that in mind. Firstly told no problem they will arrange a collection asap a week later still not heard anything. Second phone call I'm told they need a photo of it in the box unopened which it is. So let's see.....

Purchased a £700 radiator from Zehnder for a bathroom, 3 years later after light use the paint has stripped off and its rusty. Their customer services were not interested in helping or offering a replacement and I was told the paint stripping off was because the radiator was installed in a bathroom. An absurd thing to say given that it is designed for bathrooms specifically. Going to replace this so called "premium" radiator with a much cheaper one that wont rust. Dont waste your money.
Update- have replied to the company response to my review and have not heard back-not surprised

Bought 8 radiators from the Roda and Charleston range including a Spa towel rail. All look stylish and perform well with good heat output from our new boiler. Overall very satisfied with these great looking radiators.

Matt Black Charleston.

The product is of very high quality and looks great in my flat. The paint finish is immaculate and it has a great heat output.

Would recommend.

I bought a Bisque Archibald last year and the experience was fantastic from start to finish. Helpful, knowledgeable and thorough customer service support, and a beautiful new addition to my bathroom. Quirky and stylish product... Thank you Zehnder, I will be back!