Zehnder Bewertungen 

Really excellent service and guidance from Jackie and a fantastic product, even though it’s electric it is extremely sturdy and good looking and heats the room perfectly.

Excellent response to all product enquiries and product orders

Good old fashioned customer service. What a refreshing change! Responsive replies via email, Acknowledgement of context (existing customer, nature of problem etc) and willingness to be flexible in how problem could be solved. Replied on a weekend too which was unexpected. People often say it's how you respond to a problem that signifies whether you really offer a good level of service - this was a good example of that. All-round a good experience.

I purchased a classic radiator in 2017 for our bathroom and at the time Jackie dealt with my enquiry. It's 2023 and I needed some touch up paint for it. I was pleasantly surprise to find Jackie at the other end of my email - helpful, nothing was a problem from start to finish. Quality products, a large selection to suit all and outstanding customer and after sales service - thank you!

Recently purchased 7 radiators from the outlet and contacted Zehnder by email. Great customer service from Jackie as there were issues with out of stock items which were quickly remedied, deliveries were consolidated to save us £ and quick delivery with great prices. Thank-You Jackie, great job and pleasure to deal with.

I have specified Zehnder radiators for 20+ years due to their design and functionality and also the excellent service I receive from the Zehnder team. Jackie's service in relation to my recent order was impeccable - she knows her products, is very quick with response times in relation to sample requests, questions and order placement, and is a pleasure to deal with. Such excellent service is a rare thing nowadays.

Customer service was outstanding, Jackie was extremely knowledgeable and nothing was a problem from start to finish. The quality of the products are second to none and the selection is vast. I wouldn’t hesitate to recommend this company.

Zehnder's radiators are the best out there by far. I have used them in many property's over the years and I have never had any problems. The London showroom is is well stocked and customer service is excellent

Jackie is Outstanding! From me placing an order to receiving the items she is first rate with her communications and she never fails to help me in answering customer's questions. Thank you for all your help and support Jackie!

I can't fault Jackie! Always excellent costumer service and so quick getting back to us. It makes my job much easier. Thank you Jackie!

We have made several purchases over many years with Zehnder.
Jackie is always helpful and extremely knowledgeable about their products . From placing an order to receiving the goods we are always kept up to date .
Thanks again for your excellent customer service.

Jackie Kilgallon was outstanding in all respects it was a pleasure doing business
Top star Jackie

Great customer service by Jackie.
Thank you so much.

Even though it was out of warranty, Zehnder sent me a replacement towel warmer free of charge. It was not an inexpensive item so that was really kind. Their customer service team go the extra mile and I will prioritise this to this company for future plumbing needs

This is the second time Jackie has helped us with our radiator purchases; the first being a particularly tricky ask. She is super helpful and knowledgeable; patiently answering our many questions as well as being fast, efficient and responsive to emails. The products are top quality, worth every penny and I cannot think of a better service we’ve received from a business in the past 5 years while renovating 2 different properties. Would not hesitate to recommend or contact again.

Great service quick delivery with a great warranty. Would recommend highly.

Ho acquistato i radiatori Zehnder perchè, seppur molto costosi, mi sono stati raccomandati per la qualità del prodotto. Da quando li ho montati sono costretto periodicamente a subire il disagio per il blocco della caldaia e ad effettuare interventi costosi sulla caldaia stessa a causa a causa di intasamento degli scambiatori causati da residui a tutta evidenza derivanti da corrosione dei radiatori come si evince dalle relazioni e dalla documentazione prodotta dalla ditta di manutenzione della caldaia e da parte della ditta che ha realizzato l'impianto nuovo di riscaldamento. Probabilmente la questione è riconducibile ad una falla del lotto di produzione che, magari a carattere di eccezionalità, si è determinata. Ho scritto alla Zehnder per il tramite del rivenditore e la risposta è stata del tutto insoddisfacente non solo nelle conclusioni di negazione delle responsabilità ma adducendo anche singolari motivazioni legate all'acqua che circola nell'impianto, per altro oggetto di lavaggio effettuato come dimostra la documentazione prodotta. L’impianto termico è collegato all’acquedotto pubblico della città di Roma e pertanto non necessita di alcuna analisi di acqua di impianto; ci troviamo in “normali” condizioni di installazione dei terminali, su un nuovo
impianto realizzato secondo le norme tecniche. La rilevazione di residui nel circuito termico non possono quindi che portare a ritenere che “siamo in presenza di una corrosione dei radiatori” (negato nella relazione di risposta della Zehnder).
Ho risposto alla Zehnder che, con le premesse di cui sopra, si richiede una sostituzione a loro spese dei radiatori e sono in attesa di una risposta che spero sia all'altezza della reputazione del prodotto. Diversamente mi costringeranno ad adire altre vie.

We had a Comfoair MVHR unit installed professionally only 3 years ago. Recently one of the the ventilation fans failed and the replacement cost for the fan was quoted as over £500 plus labour by our installers.
However, as a gesture of goodwill, Zehnder supplied direct a replacement fan, sensors and necessary firmware upgrade free of charge leaving us to cover just the labour costs. So, while it is disappointing that such an expensive unit failed in such a short space of time, full marks to Zehnder for excellent customer care.

Customer service is excellent. Helped enormously when it turned out the extractor fan fitted in my newly renovated bathroom wasn't appropriate (for an internal bathroom using ceiling duct) by sending a new fan, then after builder had fitted that, without giving me any guidance whatsoever, talked me through 'commissioning' it over the phone.

We bought a large Zehnder 'bare metal' radiator less than 18 months ago and were initially very happy with it. It now has rust coming through from the inside, underneath the finish. I emailed customer services about a week ago and haven't heard a thing!

Poor quality radiators, with customer services that couldn't care less!