I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Mehr ansehen
Unternehmen hat geantwortet
I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... Mehr ansehen
Unternehmen hat geantwortet
An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... Mehr ansehen
I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... Mehr ansehen
Unternehmen hat geantwortet
Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.
Vereinigte Staaten
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would like to get a payment record 30 days before payment is paid

Antwort von Webroot
1. I frequently get emails stating that my Webroot subscription is about to expire when it's not, or is a subscription that I don't even have.
2. Finding a phone number for face-to-face customer support is impossible to find.
3. Website is exceptionally hard to navigate and understand the terminology used.
4. After dealing with all that, I must also say that I do feel well protected by Webroot, so I stick with them.

Antwort von Webroot
I have had Web Root for a few years. My frustration is COMMUNICATING WITH ANYONE. I simply need to speak with a HUMAN. On our log ins you should have your other products you offer. This is beyond frustrating. I inquired on VPN from last year and NEVER received an answer. No return calls nothing. I get a contact person to call for when I am ready. I called and that person transferred me to someone else who was not there.... I am beyond frustrated with Webroot.

Antwort von Webroot
I feel very secure with Webroot. Keep up with the good work.
Webroot is hassle free and reliable. I signed up for 3-year computer protection and then forgot about it. They keep me informed about changes, etc., via email. Very good protection.
Up to now I didn't had any problems with malware!
I just renewed. Shortly thereafter, an online technician went into my computer and made sure Webroot was meshing properly with my operating system, that my drivers were up to date, and that overall operations were running smoothly. Since he was very patient and thourough, explaining what he was seeing and doing as he went along, I ended up knowing my machine better and more confident in it.
I am retired, on Soc Sec only, and 81. I am very grateful for my session with Michael.
I have webroot for some time now i think 5 or 6 years and i have no problems !!!!! great job
I have been a user for a number of years now. There have been no issues updating the software and scanning my computer. When to scan is configurable which is nice since my scans take about 12 minutes or more.
I have mistakenly signed up for two accounts with Webroot, one through Geek Squad and one direct from Webroot. I called and was advised how to take care of this. Just wish it was easier to confirm WHERE my subscription was, maybe put something in the dashboard on the computer?
all i know is that as long as i have been using webroot, i have not had a single incident. thats why i stay with them!
I have used Webroot in the past and never had any problems. My credit card was hacked within the last and I don't know how this happened. I can only trust
that it was not through my computer. Who knows?
The person did a great job explained every thing very well thank you
I like Webroot very much. The scans are done quickly and thoroughly. The utilities are useful to keep my computer working properly.
Webroot has been my go-to protection for all things done on my computer. I have not had a bad experience since using Webroot and recommend everyone invest in this superior tool.
I have used Webroot for very many years and love their products. They are easy to use and the US based customer support is the absolute best there is. You cannot go wrong when choosing Webroot.
I really like Webroot, it automatically does scans in the background and doesn't use up a lot of resources to do it. It also automatically updates in the background and you don't even notice it. I like that I don't have to remember to do scans and I don't get notices every time it needs to update.
I have used Webroot on my PC and laptop since you started your company. I have never had a problem or complaint in all these years and wouldn't think of using any other service. Great job Webroot.
I love the service. I have no problems with hackers.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.