We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-b... Mehr ansehen
Unternehmen hat geantwortet
My advisor was very helpful and soon got my problem sorted despite having issues with the system being very slow. She was very apologetic all the time despite this not being her fault and I left feeli... Mehr ansehen
Unternehmen hat geantwortet
Lovely lady called Deb helped with a payment - we hadn’t received the invoice in the post, that was the initial reason for our call. She then took her time in explaining the direct debit process to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave
Vom Unternehmen geschrieben
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Kontaktinformationen
PO Box 745, PE29 9PW, Huntingdon, Vereinigtes Königreich
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Hervorragend
8538 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Kirsty was very helpful and patient…
Kirsty was very helpful and patient with a fairly complex enquiry. Professional but friendly.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
What amazing feedback to read! Thanks for taking the time to share it with us, Patricia! It really does mean a lot. Have a great day - Fiona
Perfectly and politely sorted my…
Perfectly and politely sorted my enquire . Thank youi
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Anthony, thank you for sharing your lovely comments about Mike! I'm happy to hear he could help resolve your query. Have a fab day - Fiona
Sandra - Bill resolution help
Sandra was incredibly helpful in assisting me in trying to resolve a difficult situation,
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your comments with us, Heidi! Sandra will be so pleased to know she could help you. Have a great day - Fiona
I found the staf to be most helpful
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so glad to hear it, Tom! Thank you for taking the time to share your feedback, it is really appreciated. Have a lovely weekend - Fiona
Olivia was super patient & helpful
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely comments about Olivia, she will be so pleased! Have a great weekend - Fiona
situation resolved/ great service
After initial disappointments regarding unresolved issues Fiona from customer services took full responsibility and ownership for the problems that required addressing. She kept us updated and brought about a very satisfactory conclusion.
Fiona is an asset to Wave and has restored our trust and faith in them.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good afternoon Keith, I am sorry to hear you have experienced issues with your meter readings. I will be in touch shortly to discuss this matter with you further. Thanks - Fiona
Donna was very efficient and got the…
Donna was very efficient and got the transfer of ownership done quickly
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi there, I'm glad Donna was able to get your account set up so quickly for you. She'll be delighted with your feedback! Have a fab weekend - Fiona
Spoke to Caroline
Spoke to Caroline, Customer Advisor who was very knowledgeable and took time to explain what I needed, talking me through the form I needed to complete and said to call back if required.
Great service, thank you
Sara, Bedfordia
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thanks for taking the time to share your lovely feedback with us, Sara! Your comments will mean a lot to Caroline, I will be sure to pass them on. I'm so pleased she was able to help you. Have a fab weekend - Fiona
Wave as a Utility Company are one of the best…
Wave as a Utility Company are one of the best to deal with because of their great communication and reply to every query and question without delay, giving the correct information instead of false promises. Why can't other Utilities respond like Wave?
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Wow Peter, thank you for your incredible feedback! Your comments mean so much to us, I'm so happy we were able to impress! Have a great weekend - Fiona
Replies to my emails were quick and…
Replies to my emails were quick and kept me informed.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Jojo, thanks for taking the time to share your feedback with us. I'm happy to hear we were able to respond to you so quickly! Have a lovely weekend - Fiona
Excellent service provided.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
That's amazing to hear, Mary! Mike will be delighted with your feedback, thank you so much for sharing it with us. Have a great weekend - Fiona
Problem understood
Problem recognised and fix promised
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Paul, thank you for sharing your feedback with us. I'm so happy to hear Mike was able to get everything sorted for you. Have a great weekend - Fiona
very helpful lady who sorted my problem…
very helpful lady who sorted my problem immediatley
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so happy to hear Joanne could help resolve your issue so quickly, Sally! Your comments will mean a lot to her. Have a lovely weekend - Fiona
Joanne was extremely accommodating and…
Joanne was extremely accommodating and helpful, she fulfilled every need and answered every question and went out of her way to stay on the phone with me to make sure it was all okay. And she was lovely and friendly the whole way through. You have an amazing employee!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing such amazing feedback, Jasmine! Joanne will be over the moon with your comments, they are so lovely to read! Have a fab weekend - Fiona
Really friendly
Really friendly, resolved my query immediately!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Ericka, thank you for taking the time to share your comments with us! I'm so pleased to hear Andy could help get your query sorted for you. Have a lovely day - Fiona
Donna was very friendly and helpful
Donna was very friendly and helpful, we got to the bottom of an ongoing issue and I was provided with all the information around next steps. I honestly cant thank her enough.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing these amazing comments with us, Gemma! It will mean so much to Donna to know she could help you. I will be sure to pass your feedback on. Have a lovely day - Fiona
Had a query with reference to water charges
Had a query with reference to water supplied to our Local Sports Association. I phoned and spoke to Angela SME Customer Experience Adviser who answered my queries and obtained the information I required. She was helpful and courteous at all times and provided a friendly service
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
That's excellent to hear, Hew! I'm so pleased Angela was able to get all the information you needed to help with your query. Your feedback will make her day! Have a great day - Fiona
Swift Response
Swift response to any query and immediate action to rectify.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so happy to hear Tracey was able to help with your query so quickly, Linda! Thank you for taking the time to share your feedback with us, it really is appreciated. Have a lovely day - Fiona
Excellent Customer Service
The agent who dealt with my query to really helpful. Very patient and answered everything clearly.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for your lovely feedback, Jayne! I know your comments will mean a lot to Karen! I will make sure she gets to read them. Have a great day - Fiona
Very quick and efficient
Very quick and efficient
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Andy will be so pleased to know he could help you! Thank you for sharing your kind words with us. Have a lovely day - Fiona
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