Wave Bewertungen 7.485

Ed was very helpful in obtaining a credit from Anglian Water due to their error in meter reading

Very satisfied sorted problem quickly Very efficient thankyou.

Lyndsay understood my initial difficulty and took care over time to sort out our new account. Everything done with great efficiency and good humour. Wish every contact with a company was as good!

I can’t thank Josh at Wave Utilities enough for his help with a lost payment issue. What really impressed me was how he took complete ownership of the situation; he handled all the communications with the other parties involved so I didn’t have to. He made a stressful process feel effortless and kept me informed the whole way. Truly exceptional service

The representative walked me through my query step by step explaining everything along the way and made me feel satisfied and believe she went over and above in her care.

Will was friendly and very efficient. When explaining what i was looking to achieve he had actioned it almost straight away.

Chloe and Karen provided a prompt and helpful resolution to my query. They took full ownership and communication was clear and timely throughout. Well done!

Really good Caroline was amazing ...

The operator listened to my request and actioned it for me quickly and efficiently.

Very helpful and efficient sorted out our problem and very polite and hopefully in the future we will get notification of our bills when they are due by email.
We have more than one property and he has pulled them all together on one account.

Tracey was lovely. Very professional, friendly and down to earth. It’s refreshing to speak to a human, and get the result I wanted from one phone call. Make such a difference in this day and age

Nothing wrong with the representative. Just a horrible organisation to deal with beyond the front desk. Bring on renationalisation.

Excellent experience service assistant helped greatly with my questions

Spoke to a lovely lady called Denise very helpful and friendly

Really helpful and patient young man, explained everything clearly, and answered all queries.
Good advice on accessing on line info.
Excellent customer service for a change!!

Caroline was very helpful with my enquiry. She was polite and efficient, she did everything possible to resolve the problem for which I am very grateful. Thank you for your help today :-)

I was closing down my business and wrote in by email to inform Angian Water regarding the dates and when I would submit my final reading. The response was swift and efficient. I then followed up with the final reading as promised.
I was surprised that my final bill to 27th March asking me to pay by the 11th April did not arrive in the post until the 21st April. In the same delivery was another letter saying that my payment was overdue with the usual consequences etc!
I guess you could blame the post but somehow I don't think this was the case.
So the initial pleasant customer service was spoilt as I was anxious to get things paid off and closed down.

Following a reply, I would like to say thank you to Fiona for that information.Good to know. We can blame good old Royal Mail- again!!

Emma provided an excellent service in the online chat. Very knowledgeable and efficient. It was so nice to chat with an agent who understood immediately my needs and was able to respond with very helpful information. This experience made me consider moving all our water accounts to Wave.

Amazing customer service from MITESH. went above and beyond to help us, send necessary photos and information. Please give him a bonus/promotion. Also hi customer service style is wonderful. very patient and soft spoken.

Donna was most helpful and dealt with my problems quickly and efficiently. Thankyou.