Wave Bewertungen 

Live chat was successful.
We needed to update account details, but its not possible to change your account name. Logged a 'live chat' request. After a short wait of around 5mins I had a nice conversation with Tracey. She did a few checks and was able to do the requested updates. So I'm very happy at not needing to be 'on hold' for ages, and would use the chat request again.

My call was answered in reasonable time. The call handler, Mitesh, was very helpful in responding most satisfactorily to my query about why the property address had changed. He also set up a direct debit for me. Thank you very much Mitesh.

Online chat with Mike who was extremely helpful and set up the account swiftly. Made life much easier when had previously had issues with the online form. Thanks Mike!

The lady that I spoke to was very knowledgeable and helpful. She took time to explain options and advised on options for future.
Excellent Customer Service, thank you.

Really disappointing service. They will happily charge you business rates even after showing concrete evidence the business was deregistered in 2022 as shown on the council website, and “conveniently” don’t offer reimbursements when your family member has quite obviously been overpaying for more than 4 years!! I also asked for the name on the account to be changed months ago, after the account holder passed away over 3 years ago (provided evidence for this as requested), and also for the account to be closed after providing extra evidence. Neither has been actioned. Then today I have received an email stating ‘Welcome to your Wave account’! Constantly going round in circles and nothing has been resolved.

Chloe was really professional and helpful, quick to respond and still very informative. Appreciated her support

Following a formal complaint my case was well managed by Josh, despite the best efforts of Wave to derail the process. He kept me well informed throughout and his help was much appreciated.

Very helpful & informative
Answered all queries & brought account up to date

Becca was really helpful, polite and knew exactly what to do to sort my problem. Thank you.

Becca was so helpful and personable, discussed my queries promptly and directly. Really quick and positive service! Thanks Becca.

Great fast online support from Becca. Thank you!

Josh was brilliant from start to finish. he handled the complaint in a very professional and competent manner and led from start to finish.
absolutely a thumbs up from me.

spoke with Becca this morning with ref to our water bill being alot higher than last quarter - she explained the reason for this and how we can better keep an eye on things in the future - very helpful

Extremely polite, excellent conversation and everything was explained very well and coherently.

Dealt with Ed, from Wave. Was very professional and got my issues sorted.

Lindsey is an absolute star! After a frustrating experience yesterday where I felt the service wasn't up to standard and was ready to leave Wave, Lindsey completely turned things around today. In just one short phone call, she resolved all of my issues and made me feel genuinely valued as a customer. Since this is my first commercial water contract, she also took the extra time to explain how the business water market works. Thank you, Lindsey, for your stellar service!

Laura was really welcoming and helpful as a new customer taking on an account with a unit I’ve recently taken over. Laura got me set up on an account with minimum fuss and explained the options clearly

An error on my account occurred which accidently cancelled my direct debit. I contacted Wave today and spoke to Becca via the chat to query as why payments wernt leaving my account. Becca went above and beyond in helping me resolve the issue and being able to get everything updated. Becca was polite, courteous and a great asset to wave

Call back service instead of being on hold was helpful and didn't take long.

Really helpful patience customer service staff who resolved everything we required!

The lady that helped we was brilliant, knew exactly what i needed and did it efficiently and politely. She also gave me advice on another possible issue which she didn't need to go out of her way and do. She was brilliant.