We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-b... Mehr ansehen
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Lovely lady called Deb helped with a payment - we hadn’t received the invoice in the post, that was the initial reason for our call. She then took her time in explaining the direct debit process to... Mehr ansehen
Unternehmen hat geantwortet
I have had a lot of issues and every member of staff that I have spoken to has been simply brilliant. Not a long wait to speak to some one, so understanding, polite and generally extremely helpful. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave
Vom Unternehmen geschrieben
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Kontaktinformationen
PO Box 745, PE29 9PW, Huntingdon, Vereinigtes Königreich
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Hervorragend
8526 Bewertungen
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Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
HETA Grimsby account set up
The lady that helped we was brilliant, knew exactly what i needed and did it efficiently and politely. She also gave me advice on another possible issue which she didn't need to go out of her way and do. She was brilliant.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Matthew, thank you for your fantastic feedback. I can see it was my colleague Denise you spoke to, I will be sure to pass your lovely comments on to her. I am so pleased she could help! Have a fab day - Fiona
Becca helped with a few queries today
Becca helped with a few queries today. Which were all answered/resolved
Very polite and friendly great customer service
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Becca will be over the moon with your comments, thank you so much for sharing them with us! Have a lovely day - Fiona
Honestly Deb's is a total credit to the…
Honestly Deb's is a total credit to the Wave team, she was so helpful, understanding, patient and her solutions were brilliant. I could really tell she loves her job.
Well done Deb's and thank you.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Wow, what amazing feedback! Thank you for sharing your comments with us, Deborah! I know they will mean the world to Debs! Have a fab day - Fiona
Mitesh
I spoke to Mitesh with 2 queries. He was extremely efficient and helpful and was able to solve my problems with politeness and understanding.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your comments with us, Joan! I know your comments will mean so much to Mitesh, I will be sure to pass them on. Have a lovely day - Fiona
Wonderful customer service from Becca
We had a small issue and Becca was able to sort it out very professionally. Her positive attitude was refreshing.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback with us, Joanne! Becca will be delighted with your comments, I will be sure to pass them on. Have a great day - Fiona
Becca was very helpful on the chat
Becca was very helpful on the chat. I find the chat easier to use than waiting on a phone call.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Elizabeth, I'm happy to hear you find our Chat service so useful and easy to use. Becca will be so pleased she could help with your query. Have a fab day - Fiona
Very pleasant interaction with Mike
Very pleasant interaction with Mike. Problem was resolved quickly and efficiently!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your feedback with us, Weronika! Mike will be so pleased he could help you! Have a lovely day - Fiona
Antwort von Wave
That's what we like to hear, Don! Thank you so much for taking the time to share your review. Have a great day - Fiona
Thank you Becca!
A huge thank you to Becca for her assistance with my query. Very friendly & helpful. Dealt with my query extremely efficiently!
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your amazing comments with us, Sharnna! I know they will mean so much to Becca! I will be sure to pass them on. Have a great day - Fiona
Becca was prompt and helpful.
Becca was prompt and helpful.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your comments with us, Debbie! Becca will be so happy to know she could help you. Have a lovely day - Fiona
No waiting on hold for hours
No waiting on hold for hours, polite, helpful representative who answered and solved my query instantly. Great start to a working week
Thank you Lyndsey
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Liz, thanks for taking the time to share your comments with us. Lyndsay will be so pleased to know she could help resolve the matter so quickly. Have a fab day - Fiona
Mitash quickly identified the issue…
Mitash quickly identified the issue that was preventing me logging into my account to view bills etc.and successfully got me logged within a couple of minutes.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so glad Mitesh was able to get you logged into MyAccount so quickly, Paul! Thank you for your patience whilst he resolved this matter. Have a lovely day - Fiona
The lady on the phone was very helpfull…
The lady on the phone was very helpfull and tried to help but the fact still remains I have a very large bill to pay despite previous 3 bills telling me I was in credit not happy
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good afternoon Mrs Taylor, thank you for taking the time to share your feedback with us. I'm sorry to hear you were given the incorrect information about your bill, I understand this is very frustrating. I'm glad Tracey was able to help clarify the matter. So that I can look into this further, please can you email your account details to feedback@wave-utilities.co.uk - Fiona
5 star Waves receptionist
The Lady Denise, who I spoke to was fantastic, she answered all my questions to my inquiry.
She was very knowledgeable & thorough and I could not ask for a better service.
Well done to her. We need more of this kind of person, when communicating by phone for issues. Thank you
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share such amazing comments with us, Keith! Denise will be over the moon with your feedback! Have a lovely day - Fiona
Great Service
Will was very informative and helpful and a pleasure to speak to. Excellent customer service!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback about Godswill! He will be over the moon to read your comments. Have a great day - Fiona
I had an issue getting into my account…
I had an issue getting into my account so sent a 'chat' message for assistance. I chatted with Andy and he was so helpful, checking my details and getting me access within a couple of minutes. Thanks Andy!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your feedback, Sharon! I'm glad to hear you found the chat function useful, and that Andy was able to get your MyAccount access sorted! Have a lovely weekend - Fiona
The person handled the issue promptly…
The person handled the issue promptly and with understanding of our short term responsibility for the water bills
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm glad Andy was able to help with your billing query today, Mark! Thank you for taking the time to share your comments, it really is appreciated. Have a lovely weekend - Fiona
Very good customer service received…
Very good customer service received from consultant, Azee. This centred of identifying an unregistered account, which was my cause for concern, and my business is responsible for.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Tom, thank you for sharing your feedback with us! I'm pleased Azee was able to resolve the matter and relieve your concerns. Have a great weekend - Fiona
Called and spoke to Deb who was…
Called and spoke to Deb who was absolutely fantastic. Really helpful and lovely lady.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your lovely feedback with us, Cassie! Debs will be over the moon when she reads your comments. Have a great weekend - Fiona
Complex Queries Resolution
I have been dealing with Simon Richardson over the last few months with regards to a query. My questions were handled promptly and professionally, and the response was clear, helpful, and tailored to my needs. I really appreciated the excellent communication via weekly email updates and teams meeting where needed. Overall, a very positive customer experience.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Sue, thank you for sharing your amazing comments with us! It's lovely to hear Simon was able to make a difficult situation so straight forward! I know your comments will mean so much to him. Have a lovely weekend - Fiona
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