We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-b... Mehr ansehen
Unternehmen hat geantwortet
Lovely lady called Deb helped with a payment - we hadn’t received the invoice in the post, that was the initial reason for our call. She then took her time in explaining the direct debit process to... Mehr ansehen
Unternehmen hat geantwortet
I have had a lot of issues and every member of staff that I have spoken to has been simply brilliant. Not a long wait to speak to some one, so understanding, polite and generally extremely helpful. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave
Vom Unternehmen geschrieben
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Kontaktinformationen
PO Box 745, PE29 9PW, Huntingdon, Vereinigtes Königreich
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Hervorragend
8522 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
While Customer Service was responsive
While Customer Service was responsive. Wave's pricing is opaque and when asked for details and confirmation of charges information was not provided. Also link to disconnect supply did not work and as yet not provided over email.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good morning Ross, thank you for bringing these issues to our attention. Please be assured I will looking into this and will be in touch later today to discuss further with you. Thank you - Fiona
Professionally dealt with and…
Professionally dealt with and informative
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your comments with us, Mandy! I'm happy to hear Mike was able to help with your account query. Have a lovely day - Fiona
Agent handling the call was polite and…
Agent handling the call was polite and helpful.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Adrian, thank you for taking the time to share your feedback with us. I am so pleased Rahida was able to help with your query. Have a lovely day - Fiona
The customer service was fantastic…
The customer service was fantastic thank you
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback with us, Paul! Lyndsay will be so pleased she could help get your account sorted. Have a fab day - Fiona
Caroline was very professional and…
Caroline was very professional and resolved my issue very quickly.it is a breath of fresh air to speak to an advisor that does not refer to 2 other departments
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Alyson, thank you for taking the time to share your feedback with us. Caroline will be delighted with your lovely comments! I'm so pleased she could help you. Have a great day - Fiona
So quick to reply and helped with my…
So quick to reply and helped with my issue so professionaly thanks again. it was so easy!
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von Wave
That's great to hear, Brenda! Thank you for taking the time to share your comments with us, it really is appreciated. Have a lovely day - Fiona
i spoke to a lady called Joanne
i spoke to a lady called Joanne, she was extremely helpful and understanding .As being a first time customer with yourselves id highly recommend you after my experience with her .
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback about Joanne with us! I know your comments will mean a lot to her. I'm so pleased she could leave you with such a good impression of Wave! Have a lovely day - Fiona
Dealt with quickly
Dealt with quickly. Able to resolve the overpayments.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Janet, thank you for your great feedback! I'm so pleased Petra could get your query sorted so quickly! Have a lovely day - Fiona
Appalling system
Appalling system. Any excuse not to refund customers balance
The staff are generally helpful but the company does not care about its customers
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good afternoon Mr Evans, please accept my apologies for this matter. I have tried calling you to discuss this but unfortunately have not been able to reach you. I shall send an email through to you now. Thank you - Fiona
Lovely lady
The lady that I spoke to was lovely and very helpful
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your feedback with us, Shelley! I know your comments will mean so much to Caroline, I will be sure to pass them on. Have a fab weekend - Fiona
You called me back within five minutes…
You called me back within five minutes lady on the phone was very helpful understood what I wanted to talk about advised what to do very helpful.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Wayne, thanks for taking the time to share your review. I'm so pleased you found the callback service useful, and that we were able to help with your query. Have a lovely weekend - Fiona
Happy customer
Caroline dealt with query efficiently and professionally with a cheery voice
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for your lovely feedback, Mrs Day! Caroline will be delighted! Have a lovely weekend - Fiona
Spoke to Becca today
Spoke to Becca today, she was an absolute gem. Sorted everything out for me within minutes. You cant beat speaking with a real person!!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
That's fantastic to hear, Jenny, thank you! I know your comments will mean a lot to Becca, I will make sure she gets to read them. Have a lovely day - Fiona
Didn't wait long to be connected to a…
Didn't wait long to be connected to a real human to answer my query which was handled quickly and efficiently and extra info given to me was very useful.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so happy to hear we could help answer your questions! Thank you for taking the time to share your feedback with us, it really does mean a lot. Have a fab day - Fiona
Invoice Query
My query was sorted out very professionally.
The call back system you have is a huge help, not having to hang on to speak to an advisor.
I spoke to Ross who was very helpful, polite and was able to sort out my query very quickly.
Thank you !
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Sandra, thank you for taking the time to share your feedback with us! I know your comments will mean a lot to Ros, I will be sure to pass them on. Have a great day - Fiona
Very attentive and sorted my problems…
Very attentive and sorted my problems out promptly via WhatsApp
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Tracey will be very happy to know she could help you, and so quickly too! Thank you for taking the time to share your comments with us. Have a lovely day - Fiona
Mark and Mitash were extremely helpful…
Mark and Mitash were extremely helpful and a please to deal with
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback with us, David! Mark and Mitesh will be delighted when they read your comments! Have a fab day - Fiona
Live chat was successful.
Live chat was successful.
We needed to update account details, but its not possible to change your account name. Logged a 'live chat' request. After a short wait of around 5mins I had a nice conversation with Tracey. She did a few checks and was able to do the requested updates. So I'm very happy at not needing to be 'on hold' for ages, and would use the chat request again.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm glad you found our chat service so useful and that Tracey could help get your query sorted. We really appreciate you taking the time to share your feedback with us. Have a lovely day - Fiona
My call was answered in reasonable…
My call was answered in reasonable time. The call handler, Mitesh, was very helpful in responding most satisfactorily to my query about why the property address had changed. He also set up a direct debit for me. Thank you very much Mitesh.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm so pleased to hear Mitesh could help with your query and get everything set up for you! I will be sure to pass your feedback on. Have a lovely day - Fiona
Online chat with Mike who was extremely…
Online chat with Mike who was extremely helpful and set up the account swiftly. Made life much easier when had previously had issues with the online form. Thanks Mike!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Bekky, thank you for your lovely feedback about Mike! I'm so pleased he was able to help get your account sorted for you. Have a great day - Fiona
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.