We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very polite and helpful advisor, named Godswill. He was very patient as I explained my current difficulty and was clear in his advice. Also, he called me back very quickly after I requested the call-b... Mehr ansehen
Unternehmen hat geantwortet
Lovely lady called Deb helped with a payment - we hadn’t received the invoice in the post, that was the initial reason for our call. She then took her time in explaining the direct debit process to... Mehr ansehen
Unternehmen hat geantwortet
I have had a lot of issues and every member of staff that I have spoken to has been simply brilliant. Not a long wait to speak to some one, so understanding, polite and generally extremely helpful. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave
Vom Unternehmen geschrieben
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Kontaktinformationen
PO Box 745, PE29 9PW, Huntingdon, Vereinigtes Königreich
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Hervorragend
8520 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
the lady i spoke to was very helpful…
the lady i spoke to was very helpful and did what i needed done
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for your lovely feedback, William! I'm happy to hear Caroline could help with your query! Have a great weekend - Fiona
Antwort von Wave
I'm so pleased to hear it! Thank you for taking the time to share your feedback with us, I know it will mean a lot to Sandra. Have a fab day - Fiona
Clear communication
Clear communication. Able to help with query straight away.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
That's brilliant to hear, I'm so pleased our team could help resolve the matter so quickly. Have a lovely day - Fiona
Staff are most helpful & pleasant
Staff are most helpful & pleasant. Everyone I have dealt with has explained things clearly. They are deserving of the title Customer Care as they do care for their customers
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Judith, thank you so much for sharing your lovely feedback with us. It really does mean a lot! Have a fab day - Fiona
Antwort von Wave
Thank you for your feedback, Ivan! I'll be sure to pass this on to Sandra, she will be delighted! Have a lovely day - Fiona
Great helpthanks
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your feedback with us, Dan! Olivia will be so pleased to know she could help with your query. Have a fab day - Fiona
Excellent service via the online chat.
Excellent service via the online chat.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
I'm glad you found our online chat useful, and that Debs was able to help with your query! Have a lovely day - Fiona
Caroline was very helpful and sorted my…
Caroline was very helpful and sorted my problem out.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your comments with us, Helen! I'm so glad to hear Caroline was able to resolve the issue. Have a lovely day - Fiona
Friendly and helpful agent for new…
Friendly and helpful agent for new account setup.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Andrew, I'm so glad we could get your account set up for you. Have a great day - Fiona
Spoke to a lovely lady called Angela…
Spoke to a lovely lady called Angela was amazing and helped me with everything I needed help with. Thankyou so much
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your lovely feedback with us, Lauren! I know Angela will be delighted with your comments! I'm so pleased she could help. Have a fab day - Fiona
Refund Request
The Customer Service person - Will was very helpful and sorted the issue incredibly quickly.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for your kind feedback, I know it will mean a lot to Godswill! Have a lovely day - Fiona
Helpful and friendly service
Helpful and friendly service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
That's excellent to hear, Brian! I will be sure to pass this on to Azee, he will be delighted! Have a lovely day - Fiona
Angela at Wave was very helpful
Angela at Wave was very helpful. She provided all the information I needed quickly and accurately and checked I had the correct access to submit more regular readings. Very happy with the service provided.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely comments with us! I know they will mean so much to Angela. Have a fab day - Fiona
No response whatsoever
No response whatsoever, no acknowledgement and yet you want feedback?!! Seriously..an absolute joke!!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good afternoon Jayne - I've not been able to reach you over the phone, but I have emailed you to see when is best for us to discuss this matter. I hope to hear from you soon. Thank you - Fiona
Helpful
Helpful, polite and knowledgeable. Was able to answer all my questions and offer help with the online account.
A pleasant experience.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi, thank you for taking the time to share your comments with us. I'm so pleased Azee was able to help with your query and answer all your questions. Have a lovely day - Fiona
Joanne was very helpful and friendly
Joanne was very helpful and friendly, explaining answers clearly to my questions. This lady is a credit to your company.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for your amazing feedback, Bernie! I will make sure Joanne gets to read your comments, she will be over the moon. Have a lovely day - Fiona
Great customer service
Great customer service. Kind and no long waiting times. No ai use- access to an agent easily
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for sharing your lovely feedback with us, Edith! I know it will mean a lot to Godswill! Have a great day - Fiona
The agent responded and gave solution…
The agent responded and gave solution to the issue of my calling
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Hi Bolade, thank you for taking the time to share your comments with us! I'm glad Sandra was able to get the matter sorted for you! Have a lovely day - Fiona
While Customer Service was responsive
While Customer Service was responsive. Wave's pricing is opaque and when asked for details and confirmation of charges information was not provided. Also link to disconnect supply did not work and as yet not provided over email.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Good morning Ross, thank you for bringing these issues to our attention. Please be assured I will looking into this and will be in touch later today to discuss further with you. Thank you - Fiona
Professionally dealt with and…
Professionally dealt with and informative
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wave
Thank you for taking the time to share your comments with us, Mandy! I'm happy to hear Mike was able to help with your account query. Have a lovely day - Fiona
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