Water Plus Bewertungen 

Mandy answered all of my questions and made everything clear.

I had a conversation about a problem and it got sorted

Had a phone call from water plus ? Asking for money we are a tennant and there are 3 properties in the one unit. Asked how they came by our name and was told they used google earth , demanded payment of money ( asked who opened the a/c. No reply asked what bill was for no reply just wanted money ) they sent several emails each time the figure went up finally got an email from a credit company in Scotland asking for 3 times the amount of the original call , again I asked same questions as before again asked for an itemised bill ? The credit company said it would be emailed to us in 48 hrs It’s been 3 days still nothing. No itemised bill nothing I have spoken to our landlord I have told waterplus to take our name off as we are tenants gave them landlords details. Nothing. We are going to pay (as advised by our solicitors) I have contacted ccw and raised a complaint landlords will refund us money paid. But the time effort it has taken. It is sheer blackmail they should be reported to the police for getting money with menace’s. Worst company ever had dealings with.

I spoke to Julie today who right from the start informative and above all really good at answering all my questions. She delivered me all my questions with good reasonable answers. Felt appreciated and lucky to have someone like Julie go above and beyond for me .. it’s quite refreshing. Thankyou Julie

Spoke to Phumeza, she was very helpful, wish everyone I dealt with was like her

Friendly and professional

Very clear and understandable,
Excellent service and pleasant to speak to. Highly recommend

Excellent service answered the call within 60 seconds of my connecting. Took my water meter reading after I'd had problems with my water plus App not submitting my reading.

worst company I have ever had the misfortune to be forced to deal with! Somehow we have to pay an extortionate amount (an amount that will force our business into financial problems) for rain water that lands on a roof that doesn't belong to us and off a car park that also doesn't belong to us down drains that don't belong to us on property that doesn't belong to us!! We pay our landlord for the water supply too but this absolutely terrible company wont listen to this just keep hounding us like dogs...i don't know how companies like this can operate in the way they do

I had a slight problem with my water bill, after getting in touch with water plus to try and rectify the problem, customer coach Donna Barr sorted the problem very quickly. I can’t thank her enough for her help. She kept me informed at all stages and made sure everything was worked out. Thanks Donna full marks.

After placing a negative review, a lady called Ruth rang me today to discuss the issue in more detail - she was very polite and apologetic for the situation that had arisen and a small gesture of compensation was offered and accepted. Well done to turning this round to my satisfaction, thank you

Excellent service from your customer service advisor Paula. She dealt with my enquiry in a professional and knowledgeable manner.

Spoke to Anthony Tetley who was incredibly helpful and knowledgable

The person I spoke to heard my problem and offered a resolution.

Lovely lady Amy very informative

Hopeless.

When they eventually answer!

Can't tell them they are making errors as don't believe what you say. They tell you to call Severn trent, Severy trent says you need to talk to Water plus

It's actually frightening how bad this company are! No transparency. Hit me with a massive bill because they neglected to advise me they were the supplier. Failed to admit there negligence. 2 years without contact. If I conducted my business this way I would probably be locked up. They are not prepared to offer solutions to issues they have created. Clearly another money making scheme that target hard working people.

Checked my bill today it was exactly the same as last month supposed to have gone down to £53 it hasn't

Absolutely attrocious level of customer service. Can only speak to agents in South Africa, who simply don't understand, don't sort it out and never call back.

Frankly, I'm at the end of my rope trying to get this sorted. Shame on you

UPDATE: They've graciously replied I will get a response in 10-working days. What about the telephone call I was promised before 1pm today?
Any news on that one

FURTHER UPDATE: It's now 15th September 2026 and whilst the correct meter has now been put onto the system, we are a long way from achieving a resolution. It is not helped with repeated Customer Service staff stating that they will call back by certain dates and times, they never do. To date, I've made 15 calls lasting on average between 30-45 minutes. The agents are all very polite but frankly are not empowered to make decisions, and the decision makers are either in meetings or hide behind emails.
The next suggestion will most likely be for me to contact CCW - this is a pointless exercise as they have no teeth and Waterplus know it! From previous experience, whilst they upheld my complaint in full they had no power to enforce the level of compensation they felt was fair.
FINAL UPDATE: Thank you to Julie, who got a grip on the situation and produced a resolution which far exceeded my expectations. I couldn't be happier with the new result. If only this could have been achieved without having to fight, Waterplus would have much better reviews

I spoke with Rebecca who explained everything very clearly, went through the whole process with patience and a lovely sense of humour. It was a great experience and Rebecca is a great advocat for WaterPlus.