Water Plus Bewertungen 

Finally, after several attempts, with several different client services people, to resolve my problem, Josh was able to understand and find a solution to the issue. I have to say the previous people with whom I was in contact did try, but the accounts package defeated them all. At the penultimate contact I was left hanging onto the phone for 50 mins and then abandoned in despair. Josh was not going to give up and was wonderfully patient in unravelling a situation which never needed to get as complicated as it did.
He is worth his weight in gold; a man who is intelligent and who cares. You need more like him.

Lauren Baddeley responded quickly to my emails, with precise information, called me when it was convenient (I attend to my bed bound wife), and generally proved to be the exact opposite of my previous dealings with waterplus. So. I have nothing but praise for Lauren.

It took over 5 years to get to this point because as a company waterplus seem to employ people (even when the complaint is elevated to the next, higher levels) who are obstructive, unhelpful, fail to respond within their own (generously long) time frames, get basic information wrong when responding and seem to be semi literate, making their correspondence difficult to read and understand.

We contacted the Water Plus team regarding our account as we had been recieving several different letters from Water Plus regarding several different accounts with several different SPIDs for our site, it appeared that the valuation office had not been updated with the current status for the site and therefore an investigation needed to be raised to the wholesaler "United Utilities".

I was dealing with Alicia & Ben from the Water Plus team who have been "tremendous", both Alicia & Ben took the time to listen to our query and understand the issue, and take the relative action required, they raised the investigation with United Utilities and followed it through, both Alicia & Ben went above & beyond to get this matter finally resolved as it had been ongoing for over 18 months before they took on the responsibility, they both kept me up to date with progress by contacting me by phone & e-mails, the matter is now finally resolved, Alicia & Ben are a credit to the Water Plus team and should be promoted, fantastic service

NO STARS IN REALITY!!! Shocking company aggressive rude, don't want to listen, trying to charge us for a property that does not belong to us, despite multiple calls, emails and correspondence they still keep emailing and ringing and sending letters. I genuinely believe they just bully people until you get tired and pay up. Reporting them to trading standards as the emails are really aggressive.

Happy it was dealt with quickly and phone answered promptly

Paula was very helpfull and professional
I wish to tkank her for her friendly personality.

Great Service & customer help was fantastic agent

It was very easy and Ismail was great.
He was very helpful and professional.
Great service.

I never had experience like that before the staff i spoken with she is wonderful understanding and very polite

Sophie was extremely helpful. I have been getting no where with emailing and being ignored so when she rang I was very happy.

We have only just started with you but so far it has been good

Water Plus failed to manage my account and payments resulting a very large outstanding bill. Although they did offer me a payment plan to help, it did not reflect their part in the debt.
I put a complaint in that was bounced around for a long time and mostly ignored. Finally a lovely lady called Ali picked up my complaint and dealt with it. She was really friendly, polite and professional. My complaint was resolved and fair compensation offered. Although Ali is a credit to Water Plus, overall I am very disappointed with them.

Great service from Sultan from Sheffield. He made closing the account a simple and easy experience. Not often I feel the need to leave a review, but people deserve it when they do a good job. Thank you.

Very committed to helping me try to move forward a very frustrating situation with Severn Trent

Helpful efficient polite professional and sorted the problem 10 out of 10

Atrocious service, charged for multiple bills for premises that don't exist, chased by debt collection agency for bills for premises we've vacated and notified of years earlier. Impossible to get a response or change made when emailing details their nice people on phone advice I send. Debt collection agency more responsive and helpful than WaterPlus, extremely frustrated and fed up.

I would like to recognise Eleanor Bennington, she delivers great support to our account.Ellie is always happy, helpful, reliable and knowledgeable in all aspects of the account. Ellie responds to queries quickly and is always on hand to resolve any questions I have.

Ali handled my complaint promptly and professionally, achieving the outcome I had hoped for. I am very grateful for the goodwill shown in resolving what was an unfortunate situation. Thank you for taking the time to listen to my concerns and reaching a fair resolution.

Billing Issue -
Paid consistant amount for 6 years no issues. Then suddenly a DD was taken for almost 20k! They are awaer its an error but now almost 6 weeks waiting for credit note that they promised 6 weeks ago. Talking to them and keep saying they will get it sorted!

Hannah Furey has helped resolve a long outstanding estate query for one of our clients, which has generated a refund that will be most welcome. Having had difficulty sorting this out previously I would have to say Hannah saw the issue and tackled it with earnest.