Water plus were excellent to deal with, very courteous and helpful. They guided me through a detailed process and kept me updated by ringing and emailing me. The process was completed and successful.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible service when you face a problem they tell you one thing on the phone then email something else !! They installed a new meter as the old one was unreadable following a problem in the road the... Mehr ansehen
Unternehmen hat geantwortet
Called today for my query, had to say that Paula handled this really well and professionally. She was very helpful and understanding. I will always stay with this company to receive benefits of ge... Mehr ansehen
Unternehmen hat geantwortet
Paula was incredibly helpful in resolving an ongoing invoice issue. She took the time to listen and understand the problem, was wonderful with my 91 yr old mum and went above and beyond to find a sol... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Kontaktinformationen
ST4 4TW, Stoke-on-Trent, Vereinigtes Königreich
- service@water-plus.co.uk
- www.water-plus.co.uk
4,2
Gut
3620 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This lady should be head of customer services if she isn't already!
I had several issues with my account- the absolutely brilliant Jules from customer services resolved everything in 5 minutes which others hadn't been able to achieve in over 12 months- reversal of charges, correction to postal address, clear explanations...this list goes on. Excellent work Jules, thanks again for your help.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mr Axon,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent customer service from Jules and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Yasmin was polite
Yasmin was polite, friendly and helped resolve the problem I rang in with.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review for Yasmin.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Yasmin.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Outstanding service from Anthony
Outstanding service from Anthony !
Highly recommend water plus for your business !
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Jane,
Thank you for getting in touch with a review for Anthony.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Anthony.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
This company knowingly deal with agents…
This company knowingly deal with agents that basically scam you for the business then hit you with a £1.50 per day standing charge. They aren't interested in helping anyone but there bank balance
8. Januar 2026
Antwort von Water Plus
Hello John,
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Jav
Water Plus
Mandy was extremely helpful and…
Mandy was extremely helpful and explained everything thoroughly to me!
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Theresa,
Thank you for getting in touch with a review for Mandy.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Mandy.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Amy the advisor was outstsnding
Amy the advisor was patient, kind and thorough with a complex issue between two charity accounts and account holders. I cannot praise her skill and professionalism highly enough. This is a problem that has been going on since May and thanks to Amy is finally sorted.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review for Amy.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Amy.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Customer Service at its best!
I spoke to a gentleman named Gareth today in relation to the change of contact details for a church of which I am a new Treasurer. It was related to two properties and wasn't the easiest of changes and ammendments required. However Gareth was very professional, listened carefully to my isssues and kept me updated at all times as to what he was doing to rectify my issues. At one point the call suddenly ended but Gareth rang me back immediately.
A very helpful, professional man who ensured he had done everything to help, an asset to Water Plus! He restored my faith of getting a result when contacting large organisations. An excellent example of Customer Service. Thanks Gareth
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Alison,
Thank you for getting in touch with a review for Gareth.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Gareth.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very smooth and easy process
Very smooth and easy process. Victoria was extremely helpful and very knowledgeable. I highly recommend
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
Welcome to Water Plus - we're pleases that you're happy with the helpful service from Victoria and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
A massive thank you to Rosemarie
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding in wanting to help find a solution.
They went above and beyond to get things resolved for which is very much a community led business and we’re all really grateful for the support they gave us.
An absolute credit to the company.
Mark.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mark,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received in resolving your difficult situation and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent communication
Excellent communication. Highly recommended.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Rob,
Thank you for getting in touch with a review.
It's good to hear that you're happy with the excellent communication that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thank you for everything
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Ako,
Thank you for getting in touch with a review.
We're pleased that you're happy with the service you're receiving from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Julie who I spoke to was most helpful…
Julie who I spoke to was most helpful and efficient.
To improve the service Water Plus could arrange for the phone call to be answered much more quickly.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello John,
Thank you for getting in touch with a review.
We're pleased that you found Julie to be helpful and efficient and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very professional
Very professional, helpful, flexible, consulted manager about an unusual request, did not take long, so great that clear English was spoken, excellent customer service. Thank you!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear that you're happy with excellent customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Fantastic communication.
I was dealing with an issue regarding a unique circumstance over an unpaid commercial water bill by a previous tenant which left us with our water being disconnected, rose, Nicola and Yasmin were absolutely fantastic.
Within 5/6 hours of picking up the case they had the issue sorted, the dispute had a resolution that suited all, and water restored to a vital non profit centre for youth and adult development across Liverpool.
It’s not often I raise any reviews, but the way they communicated throughout the period of the dispute was fantastic. A massive credit to the business and an exact example of how clear communication is vital in such circumstances.
Thanks again
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello James,
Thank you for getting in touch with a review.
We're happy to hear about the fantastic service that you received in resolving your issue and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very helpful and understanding due to…
Very helpful and understanding due to my lack of computer experience guided me though the procedure fantastic great experience
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Craig,
Thank you for getting in touch with a review.
It's good to hear of the helpful service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Understood my query and was very polite
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
We're pleased that you're happy with the customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had to ring customer service and I…
I had to ring customer service and I was connected to Sultan from Sheffield. He was so patient and friendly and explained everything I needed to know. Great customer service makes such a difference
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Victoria,
Thank you for getting in touch with a review.
It's great to hear of the excellent customer service that you received from Sultan and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Appaling admin error
The company should not have made such an intrusive upsetting mistake, it is only because Josh (customer service) was so pleasant and kind that I felt somewhat mollified.
I would have liked to know how my address magically appeared on the letter you sent even though you knew it was the wrong postcode. That continues to worry me a little.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear that Josh was able to resolve the issue for you and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The phone call was answered…
The phone call was answered immediately. The advisor was very polite and helpful. She answered all my questions.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Russell,
Thank you so much for taking the time to leave a review.
Its great to hear that your call was answered so quickly and that the advisor answered all your queries.
Kind regards,
Andrea
Water Plus
Mandy answered all of my questions and…
Mandy answered all of my questions and made everything clear.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Its great to hear that Mandy was able to answer all your queries.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.