Trooli Bewertungen 

Customer service were great! Called as moving home and Amy was very helpful and friendly, called me back directly once sorted (which I typically missed) and then when called back and asked for her she answered quickly, remembered who I was and the details from a couple of days prior and was quick and helpful! Amy Buckler = 5 Stars

Really happy with my new fibre internet installation carried out today by John and Shawn. The work was carried out quickly and tidily. They were polite and they didn’t leave until they checked that the internet was connected. All good.

Had a very pleasant telephone conversation with Amy who helped with renewing our internet contract.
Amy was very helpful and efficient and I am happy with the price she provided.

Set my broadband up with Bel. He was super helpful. Got everything sorted in under 10 mins. I would recommend trooli.

Was extremely pleased with the lady who negotiated a new contract with me, who was both efficient and very helpful.

Mikyle was polite, kind and professional on the call and helped us with a sorting out our move in advance.

So I’ve talked to Amy over a couple of days and she is so lovely, nothing too much trouble and sorted my impending house move switch easily, lovely to talk to someone so cheerful and happy. Your a star

Had a conversation today with Kyle about changing my broadband to Trooli. He was very helpful and answered my questions fully. Hopefully the installation will be as efficient as this part of the process.

Shaun was very efficient, provided a fast service. Very happy.

George Hodgson was polite, patient and knowledgable. He was able to answer all my questions regarding changing broad band supplier.

After raising a query I was called by George to discuss my order. As the order had not gone through previously George booked the installation slot, set up my Direct Debit and answered all my questions. Can’t rate the customer service highly enough so far. Only downside was the non-negotiable DD collection date (last day of the month, which might cause some issues) but George was excellent.

Engineer came within slotted time, was very helpful and very efficient. Connected my new equipment and had me up and running very quickly with very little inconvenience. Would highly recommend Shaun he was brilliant!

Sabelo, took my call and was very helpful; he resolved an on going problem regarding my router. The replacement arrived this am (11th). The sevice I have recieved has been vey good, the longest has been finding the problem.

Good experience so far. I haven’t yet had the engineer visit and I’m not online with them yet but excellent customer service so far!

⭐ Very poor experience with Trooli – Business customers deserve better

Our experience with Trooli has been extremely disappointing.

We are a business customer and our internet connection was completely lost after a lorry damaged the cable supplying our property. What is particularly concerning is that the cable was already hanging noticeably lower than the other cables, raising questions about how the cable had been installed and maintained.

The impact on our business has been serious. Around 90% of our transactions are made by card, so without an internet connection we are unable to process the majority of our customer payments. This means lost sales, frustrated customers and significant disruption to our business.

Despite explaining the urgency and the fact that we are a business customer, we were told that Trooli could take up to three working days to resolve the problem.

Three working days may be acceptable for a minor residential inconvenience, but it is not an acceptable response time for a business that relies on its internet connection to take customer payments and operate every day.

I completely understand that a vehicle hitting a cable can be an accident. However, what matters is how the provider responds afterwards. We expected a much faster emergency response, better business support and a suitable contingency solution.

Trooli seriously needs to review both the maintenance of its external cabling and its response times for business customers experiencing critical outages.

Based on this experience, I would strongly advise businesses to think carefully about reliability, emergency support and backup connectivity before choosing Trooli.

Very disappointing service when we needed them most.

Thanks. .. my "problem" was sorted out by Ntombi ,
very quickly and expertly. Thank-you Ntombi.
regards
David Slade (1274431)

Very friendly and quick installation no mess in house when installing my equipment

We've had trooli installed last year with fabulous service! Fiber broadband is working seamlessly! Issue appeared last week on Friday and suddenly broadband died for no reason. We called to report a problem and they advised that engineer will come on Monday to evaluate the problem and fix. It turned out that Virgin company was fitting their line on top of ours for some neighbours and they clamped the cables which I understand damaged our line, they shouldn't have clamped it, that's the rule that they broke but Shaun and John were great at their job and found the issue quickly and explained everything and fitted new cable directly to our house.
Fabulous service and very friendly, informative and professional engineers.
We couldn't recommend them enough! Very happy customer here!

Disconnects all the time , when raising this with support they just say their end is fine and continuously blame my mesh network even though I have network and router logs from the I own device that proves it’s their fault

Avoid , especially if you want to use mesh systems as they apparently interfere with trooli being able to do anything to help your connection and everything is blamed on this !

To be fair, i have been a customer for many years and the actual broadband is great, not too many downtimes. My main issue is with custom services and when the contract ends. Apart from being sent to 4 different departments on the phone and having to explain each time, even though i informed them I was happy to sign a new 2 year contract and that I had been charged the out of contract prices 2 years ago also (promised it wouldnt happen again), they insist that they cannot refund or discount the new plan, as they don't believe i didn't receive the email and say their system shows I opened one. (I didnt). Strange customer service to me that they would rather not give me a refund for one month, than have me sign up for a new contract.