Trooli Bewertungen 

Brilliant service overall despite an initial delay. Great easy communication very accessible via email and telephone. Efficient installation with friendly and tidy staff, everything went to plan as described in the explanation provided. Good browsing and downloading speeds, no complaints and throughly recommend.

The 2 guys that put in my trooli broadband were very nice and very helpful. It was Shaun and john

Archie, your operative, was very nice and got on with his work and tidied up properly after he'd finished.
Then he showed me how to connect my devices.
Very nice young man

After experiencing some issues accessing something I needed for work, I realised that I needed to speak with Trooli helpdesk to help resolve the problem. I spoke with Nhlakanipho who was polite and very helpful.
I was expecting to wait several days for a fix but the issue was resolved very quickly and I was informed via email.
I am very happy with the interaction I had with Nhlakanipho and the service I received today. Well done Trooli you should be very proud of your staff.

Very friendly and easy to speak to ITU today. Really helpful and explained everything about setting up my broadband plan with Trooli.

Solid work by John friendly and good customer service

Really good and thorough service. Really pleased

The representative, Itu guided me through the process with ease and reassurance, even though it was an complex situation.

Itu was patient to repeat things I didn't understand first time. His positive outlook on life was a bonus to the call, illustrating that good customer service really can make you smile.

Connor was the person who we dealt with and he was super helpful. He was knowledgable, patient as we asked questions and sorted everything for us that we needed. We were very impressed with how professional and helpful he was.

Sacha was very professional and polite and has made things easier for me with the stress of my upcoming move.

Absolutely dire broadband and appalling customer service

On Thursday 20th August, I was met at my new property by Jordan, who installed the Trooli broadband. Once the installation was complete, Jordan tested the speeds and appeared very happy with the results. He told me that I had the fastest fibre available and assured me that I would have no problems with the broadband.

Jordan explained that the speeds might drop in and out initially while the service was updating, but that after 72 hours everything should work perfectly. Unfortunately, this has not been the case at all.

I am extremely disappointed with Trooli. I recently moved house and had never experienced any issues with the broadband at my previous property. My new home is smaller and open plan, yet the broadband service is absolutely dire.

The connection constantly drops out, and I regularly have to use my mobile data because the Wi-Fi signal is so poor. I was informed that Trooli was not operational in my new area, but that they would source the service through another supplier, Plusnet. Since moving in, I have had virtually no usable signal whatsoever.

I have called Trooli several times, and although they have reconfigured the service from their end, it has made absolutely no difference in my home. Their proposed solution was to offer me a booster—but at an additional cost.

How is that fair? I am already paying for a broadband service that does not work properly, and I am now being asked to pay even more just to receive a usable signal in a small, open-plan property.

Trooli should either provide the booster free of charge and resolve the problem properly, or at the very least allow me to leave my contract without incurring an early termination fee. I should not be tied into—and expected to pay for—a service that is clearly not fit for purpose.

This has been incredibly frustrating and completely unacceptable.

Great company great fast reliable broadband never drops and the team in every department are very understanding and helpfull

Well recommend

Outstanding service!

I don’t know where to start…the most amazing provider I’ve had in 30 years. I work in technology and from day 1 they were amazing. If you’re allowed pls feel free to reach out. The service has been impeccable, CS and Tech support stunning - don’t hesitate in joining.. wow..the review says it has to be less than 2 years - Trooli have been golden for 3 years and Sacha and the renewals team have been “on it” so thanks to them as well!!

I have been a customer for over three years now. Really excellent experience and for a very competitive price. And when stuff needs fixing it is super easy. I wanted to change bank details for my direct debit as I have changed bank. I called, spoke to Ntombi and it was a piece of cake. she was charming, helpful and professional. Great job.

Great guys really good communication and friendly made sure there work was done to a high standard
Would recommend

I phoned with an account enquiry was dealt with by Ntombizonke in a polite and professional way.excellent service.

Found Trooli through a comparison site and decided to give them a call before making a decision.

Connor was brilliant. He answered the phone quickly, was really friendly and enthusiastic, and went through all my questions without any hard sell. He even called me back and followed up with everything in writing.

There were two companies that looked really good online, but Trooli was the only one that actually answered the phone quickly — the other one just never answered despite several attempts!

Connor gave me clear answers on availability, installation and timescales, and I came away feeling like I was actually dealing with someone who knew what he was talking about rather than just reading from a sales script.

We've now chosen Trooli for our new home, and Connor was a big part of that decision.

Great service so far — thanks Connor! 👍

The customer service leaves a lot to be desired. We rang on Friday because the connection wasn’t working. The lady in the customer service department confirmed that something was wrong and told us there was a free slot on Monday and that someone could come between 9 am and 1 pm. On Monday, no one turned up, and at 11 am we received confirmation that someone would come on Tuesday. I’ve lost a day’s pay at work and will lose another tomorrow as well, and these days every penny counts. So my rating is 1 star. The sluggishness of the customer service team has caused me financial loss.

Trooli was highly recommended by my neighbours, George at Trooli made things very easy