Stonesuperstore Bewertungen 

Ordered samples and chose a tile. Ordered the bulk tile, completely different quality, finish, thickness and colour arrived. A blind man could tell the difference. Not to mention the tiles were visibly cracked on delivery. Stone superstore refuse to acknowledge the difference. Eventually they agreed to collect the tiles at our expense of £48. Ridiculous company, service and pathetic product.

Happy with tiles.
Damaged tiles was refunded.
Only issue was they sold out of stock so couldnt add more tiles that could have been added as additional work.

From start to finish an amazing customer experience. My enquiry and subsequent order via the telephone was dealt with patiently, efficiently and courteously. Tiles arrived absolutely as ordered and terrifically well packaged too, no damage and the delivery driver was very skilled in negotiating a small area to drop them. Value for money is exceptional I would highly recommend this company. Thank you all

First of all managed to get the tiles I wanted in the sale so over the moon about that, stone superstore seem to have the most competitive prices even without the sales. Obviously you don’t always get a better product, but that is definitely not the case here, tiles are absolutely beautiful and very well packaged, was easy to see there had been no scuffed edges on the packaging or marks. I also have to mention our delivery driver, after seeing some reviews I was a bit concerned, but he was brilliant. There were some cars parked which meant he couldn’t park too close to our drive but he happily wheeled them to pretty much the front door, went above and beyond so please pass on our thanks to the Willand depot which he said he came from.
Would happily recommend stonesuperstone and will be the first place I come in future :)

Really nice company to deal with I like the way they write their appreciation for my business it goes a long way and would make me want to recommend them.the website is easy to navigate and they have all the information I needed regarding delivery, everything went smoothly very pleased with the porcelain tiles we ordered just as described

Extremely disappointing - The tiles arrived soaked in water, with humidity stains, all protective cardboard damaged and useless.

They arrived totally soaked in cardboard falling in pieces, with a strong nasty smell or mold.. It is obvious they must have been stored in the rain for a while, with very little care. We had to rip off the few pieces of wet cardboard in order to carry them inside our property as nothing would hold them properly.

Honestly scandalous to sell new tiles in this condition.

I contacted Customer Service as soon as they arrived to make them aware of the condition in which my tiles arrived, including photos.
They cared very little and offered to refund half of the delivery fee, considering the tiles conditions at arrival were not their problem.
You are a real joke.

This was my first time using Stone Superstore, and I won't ever do this mistake again.

In response to your comment:
Saying that my post here is unfair or inaccurate is a lie. You had every detail of the order in my first email, including photos of the damaged soaked packaging over the tiles.
I wrote this review before seeing your second email asking for more photos, which only came after I responded to your half delivery fee response.

Just to clarify that it was not chipped in delivery. They sent chipped one for delivery. It's all been resolved now. It may be clearence item for you. However I have spent more than £800 of my hard earned money for these tiles. Thanks.

We received samples of the tiles, but they were quite small, so it was difficult for us to decide on the right ones for our 50sqm patio. We were looking for porcelain tiles in a beige color that also had some pattern, and we were torn between Montpelier and Hamlet. After dealing with a few different people, Andrea helped us make the decision by sending a video of the tiles in the store. They look amazing, Thank you.

Tiles lovely, however £1000 worth of tiles just dumped in the ‘middle of the road’ outside of the delivery address I find disgusting… will never use this company again for that reason!

I am laying my tiles now, about half way through. They look fantastic! Ordering was very simple, communication was excellent, delivery did fail on the delivery date, but they arrived next day no problem. Great quality tiles, very very happy. Will definitely recommend and use them again. Thank you.

Outstanding service from Jamie Fox. I wanted some tiles that were out of stock and had a short deadline to meet. Jamie found the tiles and shipped them to me promptly. They were delivered on time and all in perfect condition. When I was then told during my fitment the tiles had been incorrectly measured and needed just 3 more Jamie responded immediately and had them shipped out to me again with no issues. She went above and beyond throughout and nothing was ever too much trouble. The tiles are beautiful as well and incredibly well priced.

Excellent service when ordering tiles
Paid premium for next day service
Promised a one hour call before hand to warn when the delivery will come
All sounded marvellous.
Next day rang store to check when it was getting a bit late in the day, and I had I taken a day off and had people waiting to help me unload pallet, plus driving spaces saved, and tilers coming next day, only to be told not to worry my slot was 2-5, and that the delivery people work up-to 7pm. Please don’t worry.
Received curt call at 3.45 from the delivery company to say not coming today.
They will come tomorrow instead.
Seemed perplexed why it was unacceptable.
It was 3.45 in the afternoon, and I guess 5 was knocking off time
When I told them I was told you work up to 7 they insisted I was given the wrong information by the company.
I guess bad luck on me.

Unprofessional behaviour from an initially professional store.
Even the store when I rang them up questioned me why I needed the tiles today.
No mentioned of the premium rate I was charged to have them on this named day or my inconvenience
No compensation mentioned. Just apathy why I wanted them today
Shocking behaviour
Will never use this store again, they are quick enough to take your money for a service they don’t care about providing.
You have to come up with a good reason why you want the product even when you paid for the service. They insist you can wait the next day really.
I demanded a full refund which they were very reluctant to make.
Why was I questioned for a service I paid for?I have never heard of this before.
Rubbish. Lesson learned.

I have now got a reply to my complaint.
Nothing more needs to be said about the way you handle customers.
Look at all the other complaints and the way the store has handled them as well
Yes you may hate trust pilot, as they are relaying some customers frustations which is not to your liking, but do you only want to hear when things go well, or learn and have a chance to apologise when things go wrong?
According to you ringing up to complain is abusive. Isn't that just your way to dismiss concerns and make out that the customer is nasty?
At no time did I indicate that the store or the delivery persons were rude - because they wasn't. I mentioned curt. And that was from the delivery firm.
I also questioned in my review why I needed to explain to staff why I needed the tiles that day, something you have speculated about again, but actually is none of your business.

If I want to scramble for tiles, as you so mockingly put it, that's my perogative, I do believe your store is a tile shop after all isn't it?
I think you have showed yourself up.
You are the one damaging
the stores reputation - nobody else.
The customers has the simple option to take their business elsewhere.
which I have.
I wonder if the owner of the store is aware how you answer the concerns of customers in the mocking insensitive jerring way you have
It was a blessing that the order went wrong, I will spend my hard earned money in a business that has more respect.

I have had the utmost pleasure, joy and confidence in buying tiles from Stonesuperstone. The reason for my utter delight has been because Riona gave me a very beautiful experience. Throughout the process of my myriad questions and enquiries, due to my complete lack of knowledge on tiles or tiling, Riona’s remarkable professionalism in knowing the product I wanted, which are very lovely tiles, advising me on necessary accompanying products and quantities, was amazingly skilful and exquisitely professional. What a joy! In addition to her great patience and politeness with me, and her wonderful personal human warmth and courtesy at all times, combined with personal and professional excellence in dealing with me, has left me very impressed indeed with this rather fabulous lady. I find Riona an extraordinary combination of professional and personal integrity. Very rare. It is unusual to find this level of professional interaction where the seller, i.e., Riona, seeks satisfaction and happiness for the customer. Riona has done just that for me. And even more remarkable, there was never the usual sales talk or persuasion but always guidance, total courtesy and human warmth at all times with a very sincere wish and desire to make me happy with my purchase. Stonesuperstore are most fortunate to have her in their Company; and I even more fortunate to have found her at Stonesuperstones and placed my order specifically with her. It has all been rather marvellous due to her professional and personal skills. Riona’s help and kindness to me have been generous, and I shall always treasure that. She has made me very happy indeed. Please thank Riona very much indeed on my behalf. And until I make another purchase from her again. Till next time.

With warm greetings to all.
Talaat Said

I had great customer service from Jamie. She's knowledgeable, courteous and responsive and very cheerful! I have received my beautiful tiles on time and the prices are very competitive.

WOW! Incredible aftercare from Matt in the store. My tradesman damaged 4 tiles and I was desperate. I rang him on Saturday and he took my details and called me back Monday morning to let me know he could help and have found 4 off cuts. You do not get that level of service anymore and with more house projects in the pipeline I will be using Stone Superstore (and Matt) a lot more in the future. Thank you SO SO much.

great tiles, well worth money after care also amazing from matthew who helped me with tiles that were broken, would highly recommend.

The driver didn’t inform before they arrive especially on a very early morning at 0809am. We are actually on our way. If he can tell before we arrive , we can come earlier. It is a site that no one lives there. He just called you when he arrived and left 250kg tiles there. And I need to take it to house one by one….. NEVER BUY IT FROM THEM. AND BE AWARE THEY ONLY REFUND / REPLACE WHEN THE TILES DAMAGED MORE THAN 5%. They charge you delivery fee but they didn’t deliver your items properly

Great service, very helpful delivery very smooth, kept inform when delivery I would buy from them again and recommend them to anybody could not fault them . Stones great quality