Potteries Auctions Bewertungen 

We arrived on time for an appointment, and was Not kept waiting. We had a mixture of all sorts. They were polite and respectful even with the none valuables that we brought for them to value. A good knowledgeable team.
Would definitely recommend.

This auction house listed a fine porcelain cup but omitted to mention it had a hairline crack and chip. On complaint, they said I should have commissioned a condition report. Most decent auction houses would mention and photo such issues. Not to do so, is in my opinion deceitful. For those who buy at auction a lot, it can be a very chore getting through to ask for condition reports and often they are not supplied. So i take this as short-hand for poor service, not least when you consider all the commission they charge to buyers and sellers. Disappointing to say the least.

won a couple of items. Nothing major , bulky or expensive. Didn't see the invoice attachment in the email. I called to pay and the guy I spoke to was downright, abrasive, unpleasant and rude. Asked for bank details to get it paid but he wanted to argue instead of just getting the job done. Bill was paid instantly when I hung up including postage. Not sure how he worked it out but the postage seemed excessive. Could have been sorted instantly with a bit of customer service and he would have kept a customer. Needless to say I've taken note and will not be using them again. Horrid attitude.

I especially appreciate Potteries' attention to timely and courteous communication; I always knew right where we stood. Also, their in-house shipping service is amazing - and fast. And, thank you for a wonderful object! (Naturally that's the best part!)

Ed

My first buying at auction. But saw some unusial plates I really wanted. I phoned before to find out how it works. I bid online (boy that auction is fast..!). Won them and then phoned to organise packing and payment. I'm totally impressed with the helpful and friendly staff and the technology that worked perfectly. They arrived superbly packed just now - Thank you to all!

I had a number of pieces of my late parents china collection, as it was items I was not wanting to keep, I comtacted Bill at Potteries’s Auctions. He came to see advised best course of action and the items went to auction and returned a much better value than we expected. All handled brilliantly the items need careful restoration and very positive experience all round was had

All was as expected.
Nicely packed with care, shipped fast and ring is gorgeous, exactly what I was after, a very fond memory (similar to my late mother in law's ring that was lost).
Many thanks to Paul & the amazing team.

I love Potteries auctions. Always happy with my purchases. I also love that they pack and send. Shout out to Michelle and Ed for a great packing job on a lot of fragile pieces. Everything made it to Canada in perfect shape. Thank you Potteries.

All round great service, would highly recommend.

Highly organised company, with a very personal touch.

A faultless performance with our sales process

I was very impressed with the all-round professionalism of the company. Selling my items went very smoothly and efficiently. Everything that was sold went for the price (or higher) than the estimate that I was given. I was kept informed as to when the items were to appear at auction and the money magically appeared in my bank. I would recommend anyone is thinking of selling something in an auction to go through this company.

The transaction from beginning to end was first class. Very easy to arrange a telephone bid and the lady on the day was very clear and helpful. Having been successful payment was very easy and the postage was very reasonable and when the parcel arrived it was beautifully packed. It is about time more Auction houses provided their own pack and send service with UPS's excellent service arriving on time. Will use again if the opportunity arises.

Bought an item? Posted out within 2 hours . Superb service

A very positive experience. All queries prior to the sale answered quickly and with detail. No problems bidding online via Potteries Auctions own platform which also made it a bit cheaper! Excellent and simple to use invoice payment with various options given. Postage provided at a reasonable rate. We requested a tried and tested option which was changed without any problem. Excellent auction house who I will be using again and highly recommend to everyone.

Very satisfied customer here. All worked well and smoothly. Kind and polite staff. Package arrived in fine fettle so thanks to all and Michelle & Ed. I thought the p&p was very reasonable. Many auctioneers don’t bother and mailboxes etc can be hellishly expensive!

It was a pleasure doing business with Potteries Auctions both with the online bidding service offered and the delivery service provided.

Excessive profiteering with postage and packing c/w most other auction houses

First time buying at a live online auction.
A great team at the Potteries, from buying to delivery.
I had to contact (phoned) them and they were extremely helpful, put my mind at ease.
Brilliant service from Michelle and Ed. 😀

Thank you

Great auction house. Very friendly and efficient. Their delivery service is second to none. Many other auctions would do well to take a leaf out of their book!

Many thanks. Happy customer.

Very pleased with my purchase.
My thanks to Ed and Michelle for their superb wrapping and packaging of my lot.
Julian