Perthshire Caravans Bewertungen 

We bought a new swift motorhome. We bought it from another swift dealership. It was £8500 cheaper!!!

Purchased a caravan of perthshire 13 months ago, my fault I broke the breakaway cable, but but since I was passing enroute to site I thought ideal get them to fit new one but after breaking the foot on my van they took it into workshop for few seconds I was charged £75 to supply and fit, think it’s an absolute disgrace charging £70 labour to clip a wire on a loop using a quick clip took me 30 seconds to remove and refit new, so if paying outrageous price is your thing perthshire caravan is the to go

Would give 0 stars if I could BUYERS BEWARE, we had put a £1000 down on a 2016 Elddis Crusader Aurora advertised at £20,750 in Oct 2022, on viewing we picked up damp problem rear right hand side (inside wardrobe) and were advised this would go through the workshop to fix before collection (van would only come with 6 month warranty)

After hearing nothing from them having paid the deposit & van meant to be in workshop (with a call when ready) we chased this up early Jan 2023, we were told salesman Dylan had left but sale now being handled by another salesman- fair enough & van was supposedly ready - news to us!

However on inspecting the van on collectiom day the repair work was minimal & more to mask the problem rather than fix it with damp readings in this area still being 25+

We asked for the van to be repaired properly, so gave them another chance to remedy. Again we had to chase & chase for updates, with van supposedly repaired and ready for collection end Feb 2023.

We again went to collect 70 mile round trip each time - again van had not been properly repaired, just new sealant on top of old mouldy sealant outside rhs rear which is where water ingress had obviously caused dampness problem. Internal damp readings were still 25+

We had a quick quote for the repair from an expert in this line of work coming in at £1500 to properly address the root problem & adequately repair the van.

Looking at options we asked Perthshire Caravans if they would reduce the price by £1500 to reflect cost of repair, as on two occasions through their workshop the alleged repair work was substandard & ineffective & the salesman had indicated workshop would not look at doing more work on this van

Salesman said unlikely to reduce price to reflect the repair being done elsewhere but he would check & get back to us. We had chase up again after few days as hadn't heard anything.

Salesman advised no Perthshire Caravans would not look to reduce price to reflect necessary repair work & the caravan would get passed on to a trader as obviously the damp issue if any other customer picked up with 6 months warranty period would then need to come into their workshop - which they didn't want.

After nearly 5 months from viewing the van & paying £1000 deposit, 3 x 70 mile round trips, 2 chances to repair problem properly, Perthshire Caravans would not sell the van to us at a reduced price to reflect repair required (we offered to evidence cost of proper repair via 2 separate quotes from industry experts) but said they would only return deposit of £1000 (nice being in their bank for that length of time) and would only move the van on to a trader effectively removing the van from sale to us/the public

Of course we were disappointed as having thought we had secured a van we liked subject to repair of identified issue before collection - which they had agreed to do & had two chances to do - we had stopped looking at vans, however we do know at least 2 similar vans could have purchased elsewhere within the the 5 month window we had committed to the van at Perthshire Caravans.

Imagine our disgust at seeing the same van with the same problems up for sale on Perthshire Caravan website a day later (after the deposit was returned and supposedly they would only sell to a trader) at the reduced price of £20,250 - still a lot to pay for a van with known dampness issues which will cost circa £1500 to professionally repair (not commenting on the Perth Caravan workshop team but clearly they didn't have the industry skillset to properly repair or werent allocated the budget to do so)

Perthshire Caravans - lack of communication, inability to carry out adequate repairs, non existent customer service & lack of integrity. Buyers please beware - they are knowingly putting substandard van back on the forecourt for sale, which is concerning for any of their customers but also causing reputational damage to their dealership represented brands, who I imagine would also not be particularly happy with Perthshire Caravans sharp practice!

My parents recently bought a new motor home costing £36+k. Problems during sale with staff not returning phone calls etc. First the awning and shower head broke, now the alarm is faulty, both within the first couple of months. Both times, my parents (85 and 79 years; my mum has dementia) were told to bring the van in then left to sit waiting all day for someone to look at it and not once offered a lift home. Today they had to call me, I had to leave work early and collect them and when I expressed my unhappiness to the staff I find that there is a courtesy lift service which no-one had bothered to offer them. After spending so much money, the customer service is appalling. Staff are disinterested, service is poor and even the vans are below the standard you'd expect from something brand new, especially at the price. Please don't buy from here.

I went to Perthshire Caravans on Tuesday 16th & Thursday 18th August to get advice on my tyres & gas for my motorhome.
I received an excellent response, care & sound advice from a technical employee & reception staff. They were so helpful.
I was able to buy gas & they fitted it for me. I was able to purchase a few items from the shop as well.
I would definitely have my motorhome serviced there as the employees have my complete confidence.

We went to Perthshire Caravans in October 2021 to view camper vans. We saw a AutoTrail 635 SE and liked it so, paid a deposit. We took delivery in late March 2022. So far so good. Then we noticed a few minor faults, missing screw caps, poor sealing in the shower, a loose connection on the rear view camera causing the camera to go on and off. Getting an appointment to remedy these issues became a struggle. They obviously are understaffed in the workshop. We said that as this need for a repair is nothing to do with us then Perthshire should give us a courtesy vehicle, they don’t have any. So we got a colleague to agree to gives us a lift from Aberdeen to Perth (80miles) and asked Perthshire to pay the fuel costs. Consumer Advice Scotland says “When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality”. It patently was not. “ You can also ask the trader to repair the vehicle or provide you with a like for like replacement, they should do this within a reasonable period of time and without causing you any significant inconvenience or cost. ” So at this stage we asked for Perthshire Caravans to buy the van off us and my jaw dropped when they said how much they would pay. So we found another company (webuyanymotorcaravan.com) that treated us brilliantly and bought the van off us for a fair price with absolutely no hassle. My advice is to avoid Perthshire Caravans like the plague.

Terrible service still waiting for a repair under warrantee after 2 bad yearly habitation checks and just keep being told they have no parts waiting on parts. Don't believe their sales patter and the after sales service is non existent.

Whilst on holiday with my moterhome I had a accident with the front cab roof light I returned to Perthshire Caravans to order a replacement and spoke to Kate about the replacement who was most helpful and contacted me the following day to say she had ordered it but couldn’t give me a delivery date on the window as it had to come from Germany,I contacted my insurance company to submit a claim for the damage and was told they would need images of the damage which was conveniently done by Marion and sent to my insurance company,Marion called me 3 weeks later to inform that the roof light had arrived but still not had the authorisation from my insurance company so I contacted them regarding the claim,On the day that the repair was authorised Marion contacted me to let me know she had the go ahead,I explained to Marion that I needed the repair done sooner than later as I needed the motorhome for the weekend she offered me the following day for the work to be carried out which I was delighted with,I don’t often write any reviews but in this case I thought it was only right to give credit to Kate and Marion for the customer service that I received in this case from them both.Kind Regards Mr McLean.

Disgusting service. Unwilling to honour warranty. Unhelpful, rude, dismissive.

Bought a caravan last year. It took them 7 weeks to prepare it. (Had to cancel my holiday) They tried to get us to pay the balance (£16k) before collection. Went to collect it, they said some broken parts were on order and they’d let me know when they were in. 9 months later they contacted me to advise that some parts were in. But wanted to charge me £20 to send them, even though it should have been sorted on collection. Totally regret purchasing from this company! Don’t make my mistake!

I emailed Perthshire Caravans as circumstances meant I had to sell my eleven month old motorhome and they were advertising that they were looking for stock. They are obviously preying on people they think need to desperately sell as they offered me £11,000 less than all the other dealers I had contacted. Disgusting behaviour and I would advise everyone to steer clear of unscrupulous Perthshire Caravans.

Truly shocking company, couldn’t care less about their customers or employees, simply because there’s little competition. They have untrained staff who are not NCC approved which is massively concerning. Any part exchange prices or purchase price offered will be bottom book, you would be better trying to sell privately or going to Dixon’s, struans or Webuyanymotorcaravan as you will get a better offer for your caravan/motor home. They are also short staffed due to their employee turnover meaning you will be waiting at least 1 month before it will be ready for you to take away, this being longer with pre owned as they don’t inspect until the sale has been agreed, at which point it could take any length of time depending on the issues.
Old fashioned company not willing to change or adapt to the times and as soon as there’s more competition they will start to struggle.

In the past always had excellent service from the service dept and also in the shop. 5days ago phoned to speak to a named salesman to discuss upgrading our caravan and still waiting for a return call. Guess what.....we are investigating elsewhere.

Andrew at perthshire caravans went out of his way to assist me .
I found them to be very efficient and replied to messages very quickly can't fault them would recommend thanks again Andrew

Very very poor after care service. My door lock broke on our caravan was told to send photos and they would get a replacement as long as I returned the broken one. I waited 8 MONTHS, luckily my husband fitted a temporary one. When I called to book my caravan in for its 1st service I was told the lock was there. Dropped caravan off-for it’s service and again was told the lock was there. Got a phone call a week later to say they have just ordered the lock and will be another week. I phoned a week later to be told they would call back they never did call me they called my husband 2 days later to say caravans ready to be picked up. I checked all the warranty repairs had been done and yes you guessed it not all of the repairs were done. I went down myself as hubby was working and asked for help to hitch it onto my car as my husband normally does this part, was told nobody could help me as there was no service guys working on a Saturday. I was disgusted that they wouldn’t help. Once they get your money they just don’t care. If I lied and treated my customers like this I would be out of a job. Never again would I every buy from them again.

I buy Bailey Autograph 745 motorhome, carvan is good. Helpfull staff and cheap price.
I’ll keep going back.
Recommend for all

While on holiday ,we had a clash of mirrors on returning home, took too Perthshire 15 August for insurance quote, was charged £30 for this. Received this 17 september.I phoned James about quote which did not include habitation window, also questioned him about paint damage he did not agree . Have since taken too two paintshops for advice they said paint damage would not polish out as they were Chips not scratches. And was not charged £30 for this advice.
Was hoping for better service than this as we bought van new from Perthireshire

We bought our new Auto Sleeper a little over 3 years ago from Perthshire Caravans. I would like to thank you for your customers service. First, thank you for promising to install a twin sky satellite outlet for the TV, but on picking it up you said it was not possible to do it. Thank you for doing a service and failing to turn the gas back on under the van. Rectifying this I found the the large cover missing as you had left it loose and it had disappeared. Thank you for not updating the maker when serviced to comply withe the warranty, a simple computer action. Thank you for cancelling our service and not informing us during lockdown. As a result thank you for then being fully booked until the 3 year warranty had run out, although it was not a problem as Auto Sleeper extended the warranty. Thank you when finally getting round to doing the final warranty service, during the extended warranty, and then offering to give us a price to replace the waste water sensors you had found to be faulty. Thank you for excepting this as still under warranty and then failing to order the parts and refusing to reply to our calls when messages left at reception as the service department were too busy to answer the phone. WE are lucky that Auto Sleeper is such an excellent company who are always available and look after their customers. They were happy for us to drop into their workshop and have the work done at a days notice they fitted us in. Perhaps that is why Perthshire Caravans no longer the dealership, who knows.

The worse service and experience we have ever received. Was meant to collect Van on 1/5/21, been reserved since Nov 20. Day before we were due to collect advised its faulty and needs alernator
goes to Fiat and then apparent recall so further delayed. Received message from Steve on 10/6 advising still no parts but Fiat say is safe to drive until parts available. Collect van yesterday 17/6 and breaks down, needs alernator. Paid £52,870.00 and advised to phone fiat assistance for help. Have asked to speak to manager 3 or 4 times now but no-one ever calls you back and Steve has disappeared on holiday conveniently. So we now have a brand new van that doesn't work.
Thanks Perthshire Caravans.

Contrary to alot of the reviews on here I have bought 2 caravans from Perthshire over the last 3 years and no they weren't all trouble free but all of my dealings with them have been more than satisfactory.
I dealt with Andrew wood for my latest purchase and can say an excellent Easy transaction was dealt with from start to finish.
Even the little hiccup with my settlement figure and finance was sorted out quickly and efficiently.