Perrys Motor Sales Ltd Bewertungen 7.181

I am very disappointed with my experience with Perrys, specifically Perrys Barnsley Vauxhall.

Shortly after purchasing my vehicle, I identified faults including a battery that does not hold charge and leaking front shock absorbers, which were confirmed during a service. I later found that the shock absorber issue had previously been noted as an advisory on an MOT in December 2024, but this was not raised on the MOT carried out prior to sale in July 2025, despite the issue still being present.

I raised these concerns within 6 months of purchase under the Consumer Rights Act 2015. Since then, I have made multiple attempts to resolve the matter, including phone calls, emails, and a formal complaint submission. I have repeatedly been told a manager would call me back, but this has not happened, and my email has not received a response.

Due to the lack of engagement, I have now escalated the matter to the Motor Ombudsman.

Overall, I am dissatisfied both with the condition of the vehicle at the point of sale and the lack of customer service when trying to resolve the issue.

Staff are mostly helpful, however I have had to return my Mazda for faults 9 times in 22 months. The last started in November when the plug in Hybrid system stopped charging. Months for a new part, then having to wait a further month for work to be done. They let me take home the vehicle without trying to charge it, and of course I could not. It took another month to get an appointment, and again it needs yet another part, earliest time before repair 12th May 2026.

The experience at Perrys Canterbury Mazda was fantastic because we are very happy with our purchase. Everything went smoothly and quickly. Matt, the salesperson, was very polite and explained everything we asked about. The test drive was reasonably long, which gave us a good opportunity to get familiar with the car, and that was important to us. Overall, it was a very positive experience and we would definitely recommend Perrys Canterbury Mazda.

I dealt with Chelsea Holmes and she was nothing short of outstanding! Polite , smart and very knowledgeable. Always came straight back to me and a real asset to the business! I will definitely be purchasing from the dealership again and recommending Chelsea to deal with

saw a new MG at preston on sale for £31, 540 as advertised on website. test drive ok, helpful , friendly knowledgable sales assistant. All well until he went to his manager for the quote. The price suddenly rose to £33930 plus extras for paint /RFL/ first reg so total of £35,288. Quoted poor part ex value, the lowest of all that I have had. two days later they phoned offering me another £200 for my part ex plus £1500 off price of the car - (which is the government grant for EV anyway!) Same car available at other dealers for £2500 less than initial price . Dont get ripped off at perrys go elsewhere.

Carl was very helpful in helping me choose my new car.
Friendly and funny which helped build trust and never pushy like some salesmen are.
The whole process was easy and I left with a fantastic car even though it wasn’t a Vauxhall.

Fantastic service from Perrys. Sales staff were great and a deal was made that I was totally happy with. The whole process couldn’t have been easier.

Wow, further to my earlier review about the dealings with Perrys, I have been disgusted to see their recent advisement of the car they sold to me

They sold me an Audi for £14,899 which was defective. I returned the car two months after purchase because of the defects and the issues with Perrys and was only paid £12,700 so I had lost £2000 in two months. I was told this was “best they could do” despite the car being defective after a short period of time having it. I was told they could only put the car up for sale at max £13,000. Lo and behold two weeks later the car is back on their website for £14,250. So in three months they sold the car to me for £14,899, took £2500 off me as deposit, “bought” it back at £12,700 and selling it again for £14,250.

Lies again

Bought a car on 27 February from Perrys Worksop-Kia:Ford and we paid £34k.Driving back home we realised some steam was coming out from the exhaust, when we arrived home i looked to the exhaust and i found the exhaust was full with black deposits.I rang the dealer straight away and let them know what the car does,they said it is okay because car was sitting for a while.The next few days i was speaking with them and they was assuring me that it is okay.I have opened the bonnet and unscrewed the engine oil cap, the cap flew away. In my opinion its not supposed to be like that on a 10000 miles car.I rang them again and they said it is okay like that.After 500 miles the car went into limp mode and engine management light came on.I called the dealer and spoke with the manager and he said that the car is on warranty and there was nothing they could do and he said i had to sort everything by myself. Be aware of this dealer.
I DO NOT RECOMMEND

FEEDBACK = PERRYS Jamie MOROZ (Superb Commercial Sales Executive)

I was searching for many months for a Unique Ford Ranger. The “Whole Service Journey” involved in selling me the FORD RANGER WILDTRACK Lucid Red pickup with “Sports TONNEAU LID” by a Super Salesman JAMIE MOROZ who is simply Amazing & Out Of This World.

Jamie explained the Vehicle thoroughly on my 2 “in-person” visits to Chesterfield and future follow up messages.

I was super pleased with my purchase and am forever grateful. Thanks to Dave for driving to London-Surrey to deliver.

This has been the “Best Purchase of a Vehicle” ever by myself since I first started in 1987 (38+years ago). PERRYS & JAMIE MORZ are high recommended to everyone in the UK.

Good Luck to you all.

Jude

How can a dealership the size or Perrys not have reviews? The Carwow vehicle page shows zero reviews, so I took a stroll towards Trustpilot.
Found them! What concerns me here is the potential lack of transparency.

I had recently contacted Perrys via Carwow, and posed some questions re a particular vehicle, following a vehicle history check - I stated I'd prefer email response. Initially, I thought they had missed the query. However, after a few days a sales representative called me. So I explained why I requested email - (laryngitis) speaking was painful & irritating, but that didn't stop the person asking yet more questions.

The representative took my postcode and with confirmed address & a plan for a sales rep to contact me over email, the call ended. Since then - nothing.
A week later - still nothing.

Today, I can see the car is still up for sale.
So, What's keeping you Perrys?

I look forward to the feedback link...

Let down by my building society but got the car and it's spotless thank you

Reserved a car with Perrys Dover branch on 27th March and then called to book a viewing and test drive after work the same day, spoke with a young man called Bobby Glanville who made the arrangements and i was all set to go when unfortunately due to unforeseen circumstances i had to cancel at the last minute, fortunately i was able to make another booking with Bobby for the following day (Saturday) at 10AM without any fuss.
On arrival i was met by Bobby who got me a coffee, made me comfortable and answered any questions i had about the car, its history and the process and options i had to purchase the vehicle, we got on very well from the start as he was easy to talk with and very professional and courteous at all times, after a short time we took the car for a test drive and being everything i’d hoped it would be i made an offer which was accepted and purchased it the same day, i picked it up three days later and finished the paperwork on arrival, Bobby walked me through all the steps and then presented me with my new car, which had been freshly MOT’d and valeted and looked brand new, he made the whole car buying experience very easy and was a pleasure to deal with throughout, i would just like to add my personal thanks to Bobby for all his help and for making the purchase of my new car such a lovely experience.
Best wishes
Brent

We've been repeat customers with Perrys Mansfield for a long time and are mostly happy, especially with the Service Reception team led by Nicola.
Sales process on this occasion was smooth, Tia and Lewis were excellent, very fair offer for trade-in vehicle. During the test drive, engine management lights were on and vehicle was pulling badly to left. Both issues were apparently resolved during PDI, but engine lights came on again within 48 hours and steering issue had not been corrected. Engine light was apparently due to a fault code not being cleared correctly and the tracking was subsequently found to be significantly out and corrected.
Disappointed with standard of valet, spoke to one of the Managers, Mark, who agreed it was not up to standard and arranged for full re-valet which is due to be done this week.
This hasn't been the best post-sales experience of Perrys, but things are being sorted and overall it hasn't impacted on our opinion of the Dealership and we would return for the next vehicle and recommend Perrys as we have done previously.

Friendly helpful staff, didn't stop trying to sort out the car I wanted.Kept informed throughout the process.Once finance sorted able to collect straight away.

I have brought several cars from Perrys Vauxhall Sittingbourne I have always found them very professional and honest and made every purchase easy and pleasant especially a great thank you to Martin Young Retail Manager and Antony Stanford Sales Manager who have always done their best for me and I would not purchase from anywhere else great retailer and facility.

Very helpful and understanding when I bought my new van 10/10
Ewan has been very helpful all the way.

Very friendly team and, very helpful and accommodating in every way.
Danny and in particular Carl were extremely helpful in my purchase and moving from diesel to electric.
Carl was very professional while being authentic and down to earth, something that is missing from many sales people. Thank you so much. Would recommend.

Bought a car with the help of Peter who was very friendly, helpfully and informative, this is the 3rd car we have bought from perrys (specifically from Peter) in Whitfield and I couldn’t fault them such lovely friendly group of staff. Will definitely be going back there if I need to ever buy another car 😂

After 15 years if excellent service, sales and back up I'd recommend this place any day to anyone. Polite and cheerful as ever, rece try I had my car stolen and the advice and support they gave was invaluable. Needless to say once id got sorted I bought my next car here- getting exactly what I wanted too. On top of all this the way the staff handled a very inconsiderate and rude person was exemplary. Well done.