Overdales Bewertungen 269

I don't understand all the negative reviews here? I've just recently paid off my debt and when I had issues or questions I just rung up, asked and I got answers.

Pretty fast to respond too and professional so no complaints really.

On my account it said letter before court action dispatched which I never got but noticed this on the account so got a payment plan setup, stuck with it and even paid it off early.

Overdales are human, they understand people go through hard times and as for the you don't have permission for my phone number, actually they do. When a debt gets passed to them, phone contract for example it will say something like missed payments may result passing your account to a debt collection firm. This can be any firm. Overdales wouldn't just ring random numbers. Anyway getting back on track. I've got no complaints against overdales and was a pleasure working with the. Before someone accuses me and think I work for them, I don't, I just believe in posting honest reviews and factual information.

Avoid Overdales Solicitors at all costs.

My experience with this firm has been nothing short of appalling, and the consequences of their actions are still damaging my life today.

I was issued a CCJ for £1,300, which I have since paid in full within a year. Despite this, Overdales have refused to show even the slightest level of fairness, discretion, or basic human understanding.

At the time the CCJ was issued, I was dealing with a perfect storm of circumstances completely outside of my control. I had lost my job due to COVID, my post was being incorrectly delivered, and my mother was seriously ill with COVID pneumonia. I had to leave my home to care for her, meaning I never received any of the original court documentation.

Overdales were made fully aware of this.

They simply did not care.

There was no attempt to review the situation properly, no willingness to acknowledge genuine mitigating circumstances, and no effort to act reasonably. Instead, they chose to take the most rigid and damaging route possible, hiding behind process rather than exercising any form of professional judgment.

This is the only CCJ I have ever had. I took responsibility and paid the balance off as quickly as I could, yet I am now left dealing with the long-term fallout. My credit profile has been severely impacted, and I am now being declined for car finance, mortgages, and other essential financial products. The financial damage this has caused is significant and ongoing.

What is most concerning is the complete lack of empathy and accountability shown throughout. For a firm operating in such a sensitive area, their approach felt entirely indifferent to the real-world consequences of their actions.

UPDATE:

This situation became even worse.

I was forced to spend over £2,000 on a solicitor to prepare a full court application, clearly outlining the exceptional circumstances that led to this CCJ. I provided detailed evidence showing that I never received the original documents and that I acted responsibly by paying the debt in full.

Despite all of this, Overdales chose to actively fight against my application in court.

Rather than taking a fair or compassionate approach, they opposed the set aside request and pushed for the judgment to remain even though the debt had already been settled. As a result, the CCJ was upheld, and I was then ordered to pay additional legal costs to Overdales on top of everything else.

This is not just unreasonable it is deeply concerning.

At every stage, Overdales had the opportunity to act with basic decency and common sense. Instead, they chose to pursue the most aggressive and punitive route possible, regardless of the circumstances or the clear evidence presented.

The result is that I have now suffered significant financial damage, not just from the CCJ itself, but from the additional legal costs they pursued against me.

This experience has shown a complete lack of empathy, fairness, and accountability. It felt less like dealing with a professional firm and more like being pushed through a system that has no regard for real people or genuine hardship.

I would strongly question how this firm operates when faced with legitimate mitigating circumstances.

Despicable company to have to deal with.

Overdales are very difficult to get through to and when you finally do they suddenly go deaf. I swear the man taking my call was pretending he couldn't hear me!

Bunch of bullies!!!! Say one thing and send threat after threat therefore after. God knows what they do to vulnerable people.

Firstly. Please trust pilot amend the review stars and include a zero star.

This odious company have advised me I have a debt with BT and they cannot offer a short settlement.

I have been waiting for over a week for information on the alleged account details and they have not responded.

I contacted BT and the only account I have ever had with them has a zero lance.

Respond to the last 6 emails I have sent requesting details of this fabrication

I've seen many negative reviews about this firm, claiming the staff are unhelpful, aggressive, pushy, and unreasonable etc. However, from my personal experience, speaking with a staff member called Lena was positive; she was kind, helpful, and reasonable. She understood my situation well and managed to set up a monthly payment plan smoothly without any issues or complications. If it is true that other staff members are nasty bullies working for this firm, then it is a shame that they all can't be like Lena.

Hounded ever day by texts emails letters post over a debt they can’t confirm is mine.

I’m a vulnerable adult and they hounding worse than a dog on heat.

Scum of the earth,bottom feeders,lowest of the low,absolute garbage company is being polite,if there’s 1 company you would wish to go bust it’s this one, 1 star is to good for these crooks

So threatening bailiffs next even though I don't owe the debt absolute out criminal you've already given me a ccj for no reason. So I ain't paying something i do not owe in the first place and I will be going to the ombudsman as you're company us corrupt as our pm and that says it all

I had been given 7 days to get in touch about a debt.

I've emailed twice about this and no response and today is day 7!!!! Can someone please get in touch!!!

UPDATE have already emailed complaints no reply. Called and was 87 in queue which is not viable when working. I’m now past day 7!!!!! And will probably get penalised for not contact you when I have done nothing but try.

The website won’t let me set up a payment plan as it says there’s already one in place but according to the email it’s not the case and I need to pay in three

I have been paying every month on my account, tried to set up a payment plan online like I was advised but the website wouldn't let me. I continue to pay online the remaining £115 I called them today as I had a threatening email saying they were taking me to court for the whole £115 the man I spoke to just kept insisting I go through a budgeting list which I have done online but he just kept repeating himself so I hung up. Awful Company I will not be communicating with them anymore.

Had a payment plan set up with them for over a year no problem. I recently suffered a relapse in my mental health issue and messed up my finances causing my payment plan direct debit to fail. Although I have not fallen behind on my payments and make them manually, they keep contacting me via email telling me I am failing to keep up with my CCJ and will apply for further action because no payment plan is set up.

However there is no option at all to set up a payment plan on the online portal, every time I've reached out to customer service to correct this before they even started emailed me has been ignored! Completely useless and frustrating system.

If I could leave no stars, I would. I was on the phone to their so- called helpful staff for 1 hour 20 minutes. They outright LIED that they hadn't received my email when I've had an acknowledgement back! For a legal firm, I find this deeply concerning and will be making a complaint to the Solicitors Regulation Authority. I offered a payment of the amount owing which they refused because they wanted over £250 in legal fees and interest. When I offered to agree to the legal fees, they still refused wanting £115 in interest. How they call this "helpful" I don't know. How is anyone supposed to get out of the debt hole, when they keep adding on outrageous amounts on top of it?

This company are acting in conjunction with there partners Lowell
They have contacted me saying I owe them money on an order that was made many years ago and was paid off from Jan 2016 until Jan 2020
They will not give any information as a charge was put on my property which I want removing
I am in contact with land registry and will take them to court over this fraudulent claim
I have contacted you asking for further information by email but you have declined my request

Absolute clowns this company ive looked on my credit report and they added a ccj to my file even tho I was on a iva what a joke

Disgraceful company preying on the vulnerable. They failed to update my contact details despite requesting they do so on two separate occasions, and continued sending correspondence to an out of date email address that my abusive ex-partner had access to. When I complained about the GDPR breach, they simply apologised but said there’s nothing they can do, but the failure to communicate with me appropriately meant they decided to take me to court and I was therefore not served the relevant paperwork. They outright refused to keep the case in their hands despite my offer to pay. This has left me at a significant disadvantage when I am newly postpartum and incredibly vulnerable. As a result of their straight refusal to remediate their mistakes, I intend on taking the GDPR case all the way and suing for the relevant damages. Such a shame as this could’ve been resolved so much earlier and easier, saving a lot of paperwork for the both of us.

Where to start with Overdales.
Have a debt with Lowell from 6+ years ago I engaged with these people as they are relentless with their bullying and aggressive debt collection, I admit I set up previous plans and have failed to pay due to mental health problems, the last letter giving me 30days to set up a plan or pay in full was 6/11/25, so I filled in The paperwork with a payment plan and offer, kept copies for future reference 23/11/25, got another threatening email 5/12/25 saying I had failed to contact them so they are proceeding to go to court, so I emailed them twice on 5/12/25, sent all paperwork as attachments, then again on the 6/12/25,
No reply so called them and nobody available as they was having a business event, so emailed them again 9/12/25attached forms again, then got the county court papers so I filled them in with my defence and printed off all emails as proof required, the court then forwarded the same forms to Overdales to respond to.( all the emails had dates clearly showing when they was sent) but again Overdales are claiming no contact and consistent in asking for proof of contact.they also claim that I logged into my account 5/12/25 and didn’t issue a payment plan, this function isn’t even on the account page for me to even complete just a demand for full payment and court costs, even now they want costs paid for and it hasn’t even been to court,
Raised a complaint with Overdales on 26/1/26 received a response to include all emails that I had sent ? Which did again and no reply since apart from a court small claims form from them demanding all up front or split in two or £30 a month )they know I can’t afford that) plus £122 to set that up !!!
So are they saying that all forms of communication from me and the court have all gone missing, so they must have received the court papers with the defence proof otherwise they wouldn’t be able to deny my claims they ignored all contact, this place just wants to increase the debt as much as possible,
How they can say with any amount of professionalism that they haven’t had any contact or paperwork when it has been sent 6 times by two different places.

"Be warned: Overdales and Lowell are the same entity operating out of the same building. They practice predatory debt buying—purchasing old debts for pennies on the pound (like buying a £500 debt for just £30) and then using aggressive legal threats and CCJs to squeeze the full amount out of people. It is a 'ratted' system designed to intimidate. Don't let their multiple names fool you; it’s the same cheap tactics under a different letterhead."

I, contacted Overdales, regarding my outstanding debt.
I was put through to a lady, called Dianne. I explained my situation to her. She only cared about my financial well-being and the affect the payments could have on my health ,before accepting a penny from me. Dianne, advised me and I was able to pay my debt in full. Debt collectors can be *****, but I can honestly say that Dianne, is a decent person. Thank you Dianne. Keep doing an outstanding job!! X