OutdoorGB Bewertungen 16.669

Ordered dog treats, delivered promptly and excellent product. There is a wide range of pet supplies and dog treats to choose from, great prices as well. Highly recommend for pet owners.

Placed an order on their website, it took my payment, and I received no order confirmation email or anything at all.

Contacted GBGP customer service and their support agent named Jersey told me they could not locate any orders from me on their system. They advised that the pending charge was just an authorization hold that will not be completed or cleared (which turned out to be a lie) and they suggested I try placing the order again with an different card.

I tried again with a different card and the exact same thing happened, my other card was charged, still no order confirmation, and GBGP customer service still denying that they see any orders in their system.

It has taken a lengthy dispute process with my credit card provider to recover the money that OutdoorGB stole. Judging by recent Trustpilot reviews I am clearly not the only one reporting this issue, so maybe OutdoorGB should make an effort to fix it instead of gaslighting their customers that there are no technical issues with their website.

In addition I have since discovered that OutdoorGB went into administration last year, before re-launching as a separate new business that did not inherit any customer orders, liabilites or outstanding claims from the previous business. So this means they have no record of my past orders with them either and they will not honour any warranty claims for products purchased with their "old company" before they went into administration. Although they still get to keep their 16,000+ positive reviews from their "old company" - funny how that works!

Absolutley appauling ordered something. No confirmation. No email. Tried to contact and couldn’t. Webchat doesn’t work. Neither do any of their phone lines. AVOID AT ALL COSTS

I placed an order which stated it will be delivered in 3-9 working days.

I haven’t received any update on the order which is concerning as that timeline is about close. Also there is no phone number that works and reading some of the comments below the company has been liquidated.

I’m happy to address this review if I hear back from the company regarding my order

The seller was extremely honest and efficient. I ordered two helmets on 4 February, and they arrived in time before my departure on 13 February. The price was also better than ordering directly from the official website. Highly recommended.

Very worrying, please do not purchase from this company. First the telephone number is not valid, the lines dead, check for yourselves
Second there is no way of contacting this company, they do not reply to emails.
Any tracking details they send you will be fake and will not register on the couriers website
I ordered an item for next day delivery and i am still waiting a week later.
WORSE the company was liqudated in 2025 but is for some reason being run by someone thats salvaged the remains, hence they have no actual goods
But their website page looks good doesnt it?
Do as i did and contact your credit card company as soon as possible for a chargeback, dont fall for any excuses.

In their own words for everyone to see...

To clarify, the former company trading as Extremegb entered administration earlier this year. Following this, selected assets were acquired through a management buyout and the brand was relaunched under a new legal entity. As a result, the new company did not inherit customer orders, liabilities, or outstanding claims from the previous business.

Says it all doesnt it, please dont part with your well earned cash with this shambolic company.

Ordered late Friday afternoon, received early Saturday morning! What a service! Product exactly as described.
Thank you!

Thus far it has been a very negative experience. I placed an order on the 7th Jan for an item that was indicated as needing ordering in the size and colour I wanted. Fair enough, but to date I haven’t even received an acknowledgment of my order, no timeline on delivery, absolute zero. Money has gone but I don’t even know if the order has been placed. Phone seems to be unavailable, emails haven’t been answered. It’s appalling.

Placed a order through the sister site tacticalgb had no confirmation email even though my money has been taken been trying to contact them for days but number is no longer in service and live chat won’t work

Very fast delivery - next day despite using standard delivery. Items exactly as described. Thank you!

I ordered an item as a Christmas present quite late and although it was not in stock it did say delivery within 9 - 11 days. After the 11 days I had not received the item so contacted Customer Services who got back to me straight away and promised to send the item as soon as they received it. Good as their word my item arrived 2 days later with Royal Mail 24 hour guaranteed delivery in time for Christmas.
Excellent company with great customer service.
Will definitely be using them in the future

Excellent service and fast delivery
Shoes perfect as expected
Great prices probably the best on the market

A deal too good to be true? Found item almost half the price of what other vendors have it on offer. Emailed to check in stock, got a human response, ordered, and delivered less than 24 hours from ordering. Item as expected. Would definitely use these again.

This turned out to be a very positive experience. I was concerned that I had ordered a bit late for a Christmas gift for my Husband. When I made contact via e mail with the team , they could not have been more helpful and kind . The coat was delivered on the 17th December and is excellent and I am delighted.

I ordered a set of GAA goalposts - the most competitive price available after several weeks of checking. The customer service experience was second to none with personal confirmation emails, follow up emails to explain the delivery service and offering a quicker delivery for an affordable small fee! It was the easiest and most efficient purchase of my Christmas shopping.

Well done SportsGB!

Ordering exactly what I wanted was remarkably easy, the price was the best I could find on the interweb.
I has an issue with the delivery company. Emailed OutdoorGB and within 24 hours I received a replacement via Royal Mail.
Customer service was outstanding! I’m pretty thrilled with the jacket too.
Thanks Outdoor GB, great service

Bought a pair of outdoor shoes and they were defective. Company claimed they had changed ownership and would not help me with warranty. This says it all with this lot, Hiding behind different company identities with the same online shop, same website, same items, same letterheads, same logo and invoices and the same directors. You can read about it all in many of the other reviews as well, with similar experiences. Pathetic attitude to customers. Buy elsewhere if you need support..

Am stuck at the min I can’t seem to get in contact with these people phone number want work I just want a refund prefer the item on the 24th of November and it’s sitting in limbo please get this sorted can’t even live chat nothing !!!!! OGB12678791 updated review …. I have now been told that they didn’t receive the item even tho they have been delivered and now I have to contact Royal Mail this has been a nightmare for me to get sorted will never be ordering from outdoor gb again far to much stress and things take far to long to ge done please stay away unless u live 5 mins from the store if there is one!!!

I ordered from this company and it went into administration a few months ago. Part of my order was never received and all I got was a pile of unhelpful information designed to fob me off from the administrators. And hey presto - they’ve risen from the ashes, probably with the same dodgy directors (NOW CONFIRMED AS THE GILES BROTHERS, see below) - and still selling the Thule parts that I ordered and never received. WATCH OUT FOLKS. Don’t trust them and check for free info on Companies house. Take a good look at company numbers 03254526 (ExtremeGB t/a OutdoorGB) and 16628438 (GBGP Ltd t/a OutdoorGB)before purchasing and you can see that the same directors have simply re-emerged with their new company and effectively ditched their creditors (you and me). How does UK Company Law allow them to treat their customers in this way???? I will be finding out....

> Ordered and paid for balaclava from OutdoorGB
> They sent a water proofing spray (much lower value)
> Told me balaclava was not in stock
> I requested a refund, charged for a product they could not provide
> Then told not getting a refund until we have our water proofing product back
> Arranged two collection days, took time out of office, collected neither day
> Still await refund and collection, now with credit card disputes
> Avoid this company if you don't want to be charged for something that is not provided and you don't want masses of hassle from their mistake.