Adam

02-02-2026 - Crucial Receives my Ram, am told to wait until 16-02-2016 "and once the replacement order is created, we will share order details via email"

16-02-2026 - Crucial Provided no update so I emailed again and they responded the following day: "the issue has been escalated to our internal team. We will update you via email as soon as we receive any further information" and was told it can take 1-2 business days.

20-02-2026 - As expected no updates, emailed again and was told they "escalated to our internal team to investigate the RMA on priority basis"

24-02-2026 - Was notified a replacement order has been created for me and that it "may take more than 2 business days to ship the order" and after that 3-5 business days for delivery.

Each time Crucial gave me a timeframe, they missed it and didn't even bother to give an update. I have had to chase this up like a dog. It's been over 3 weeks since they received my warranty return and still nothing has been sent out. The last time-frame they gave wasn't even useful "more than 2 business days", so basically indefinitely and even after that it will be sent 3-5 days for it to be delivered, so if I do ever receive a replacement, earliest I will have been waiting will be a whole month if I'm lucky. This is simply not acceptable.

Very fast delivery - next day despite using standard delivery. Items exactly as described. Thank you!

Predatory company that will refuse accidental auto renewals when account membership benefits were unused. I took nothing from them yet they want to keep my money for a service they did not provide. Don't trust them. And to add, their music generation is awful and does not produce what you ssk it to.

Dear Evri,

I sent a parcel to a parcel shop, it was delivered on Saturday, 10th June. However, the parcel has not been picked up since its delivery, and it has not been returned to me as per the standard procedure of Evri. Typically, Evri holds parcels for a maximum of 10 days, it has now been 2 weeks and 3 days since then. I am again after several prior times, seeking clarification as to why my parcel has not been returned within this timeframe and instructing you to sent this back to me promptly.

I have made multiple attempts to contact Evri through their chat service, email, and phone - it all leads to a dead end. The chat system forces you select predefined enquiries, none of which are relevant to my enquiry so it's utterly useless. Once you put through an enquiry through phone or chat, you are blocked from making further attempts of contact until they respond - which they have not for a very long time, leaving me endlessly waiting.

My last phone call on Wednesday, 21st June, I specifically requested the return of my parcel and was informed that I would be contacted within 48 hours. However, I have not received any updates or further communication since then.

I kindly request an explanation for the delay in returning my parcel. If my inquiries continue to be ignored, I regret to inform you that I will be left with no choice but to pursue legal action to address this matter. However, I strongly believe in resolving issues through amicable means and hope that it does not come to that.

I expect a prompt response and a resolution to this matter.

Dyson failed to show up twice to collect my returns, causing significant inconvenience, wasting my time, energy and work day having to wait for them and chase up on this. Their designated collection time is Monday to Friday, from 9:00 AM to 5:30 PM. On both occasions, no one arrived for the scheduled collections, and I received no prior notification of any cancellations.

Following the first failed collection, I contacted Dyson by phone, and they informed me that my collection had been rescheduled for the following day. Had I not reached out to them, I would not have been aware of this revised arrangement, as Dyson seemingly expected me to possess clairvoyant abilities. Subsequently, I awaited the second collection on the day following the initial no-show, only to encounter the same outcome and their call centre offering no real solution. I would also like to note each time I call Dyson, I have to wait 15 minutes to be put through to someone. This repeated failure demonstrates that Dyson is unable to reliably carry out the collection process.

I made another attempt to contact with Dyson, this time utilizing their Twitter customer service account, providing them with a detailed account of the events that transpired. In response, they offered to reschedule the collection once again or provide me with a delivery label for self-posting. I expressed my concerns regarding entrusting them with the collection and also explained why collection was not viable given the excessive size and weight of the box. Their response was discourteous, dismissive and presumptive, telling me that I use an alternative box and implying that I needed to spend additional time I explained the box is too big and heavy and the response I got was very rude and dismissive, telling me I should simply use another box, a silly suggestion as transferring the items into an alternate box does not alleviate the weight concern; rather, it merely amplifies the overall size of the package as the items would be packed with reduced density compared to their initial, optimally retail packaged configuration. Following this, someone told me they would look into it and get back to me.

Despite their assurance to get back to me, Dyson failed to do so and required another prompt several days later. Instead of addressing the concerns I had raised, they presented the same two options: collection or a prepaid postage label. When I inquired about the lack of a substantive response, they somehow misconstrued it as a request for another collection.

One thing you will notice with Dyson customer service is that they will NEVER take responsibility for their faults. With the way their responses are constructed, they absolutely do not reference their failures and instead frame it as though it was just something that happened. It's so frustrating. And even worse, there is no continuity in the responses you get, your concerns will be completely dismissed and they will reply with whatever best suits them.

I urge the Dyson complaints team to review our exchanges on Twitter, in order to witness the egregiously poor treatment I have endured, and promptly issue a refund, as they have failed to fulfill their obligations regarding returns giving me no viable option.

Extremely dissapointed. Dyson told me the Courier would collect my order today between 9am-5:30pm so set aside a day to wait for them to arrive. They failed to show up. I called Dyson and they told me collection had been delayed to the next day. So I was not given any notice about the failure to collect and subsequent delay and wasted an entire day pushing my plans aside waiting for this to be collected, only to be told I have to waste another and change my plans to accomodate for Dyson's failure.
Dyson should offer some compensation for the inconvinience, time is money.

You'll get your replacement, but the replacement will also be faulty because they use cheap parts and put it in a pretty casing.

Found a discount code online. They cancelled the code because it was for certain customers only. Well they shouldn't have given everyone the same code, and they should honor the orders that were made with it, because it was not the customer's fault. This has left a sour taste in the mouth and I don't think I will be using stingyrose again.

Edit: You can see from their reply they just don't seem to get it. Yes, you inconvenienced a customer through incompetence on your part, and instead of taking responsibility for that and honoring the order or compensating the customer you deflect the burden of your mistake onto the customer who trusted you.

Good stuff, delivered on my order.