MyTrendyPhone Bewertungen 

4.661
TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I usually have no problem with mytrendyphone but, having had to return an item, I now have no confidence of getting the problem resolved. The item went faulty and I returned it but never got any ack... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Mistakenly ordered wrong case initially. Very esdy to contact customer services who were able to amend the order online. Additionl 7% discount for joining the "club", a nice touch as standard delive... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Smart Phone cases for Samsung S23. Arrived in good time, but the app supplied to make it work drains the battery, so completely useless. Returns are to an address in DENMARK, so very expensive! Retu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Expensive shipping charge for a slow delivery (6 days), 1 to 2 working days it wasn't! BUT after considering my case, they are refunding my shipping costs, which I consider pretty impressive. They've... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

4661 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 89 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,3

Alle Bewertungen

(4.661)

137 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible service

Terrible service. I have wasted a week waiting for these people to sort out my order. Not sure why a simple transaction should take so many attempts to communicate with these lot. When i tried to raise the issue through their support portal it took 3 attempts to get any progress and even then it still wasn't fully addressed, so i just gave up. At one stage the person said it was my fault (i must have clicked the go back key)...utter nonsense!!!

24. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Paul,

We are sorry to hear about your experience and the inconvenience caused.

We understand that waiting for a response can be frustrating, and we regret that our communication did not meet your expectations on this occasion.

As requested, your order has been cancelled. You are always welcome to place a new order, and we will do our best to ensure a smoother experience.

Thank you for your feedback.

Bewertet mit 5 von 5 Sternen

A company with integrity.

Expensive shipping charge for a slow delivery (6 days), 1 to 2 working days it wasn't! BUT after considering my case, they are refunding my shipping costs, which I consider pretty impressive. They've listened to my complaint and done the right thing and as a consequence I would most certainly buy from them again. Well done My Trendy Phone.

9. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Hello,

We sincerely apologize for the delay in the delivery of your order.

We fully understand the inconvenience this may have caused and regret the situation.

We will contact you via email as soon as possible in order to resolve this issue and find a suitable solution.

Thank you for your patience and understanding.
Best regards,
Customer Support

Bewertet mit 1 von 5 Sternen

Har ikke styr på betaling

Bestilte en vare hos MyTrendyPhone. Modtog besked om at betalingen ikke var modtaget. Mit bank udtag viste at MTP havde modtaget beløbet.- Tvivlsom virksomhed. PAS PÅ!

20. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Hej,

Vi vil gerne give vores oprigtige undskyldning for de ulemper og eventuelle fejl, du har oplevet i forbindelse med din sag. Vi beklager meget den situation, det har skabt.

Vi vil straks kontakte dig via e-mail, så vi sammen kan finde en løsning på problemet hurtigst muligt.

Tak for din tålmodighed og forståelse.

Med venlig hilsen,
Kundeservice

Bewertet mit 1 von 5 Sternen

Ordered online

Ordered online. Took money issued a tracking number. Item is still awaiting to be processed 8 Days ago, plus paid for fast delivery. Customer care is virtually non existent and even suggested I check mailbox for item. They have not got a clue on what or who has ordered so they can track.
DO NOT USE THIS COMPANY.

8. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Hello,

First of all, please accept our sincere apologies for the experience you’ve had.

Your feedback is very important to us, and we take situations like this seriously, especially when we have clearly fallen short of the service we aim to provide. Our goal is always to ensure that every customer has a smooth and positive experience, and we are genuinely sorry that this was not the case for you.

To resolve this matter as quickly and efficiently as possible, our support team will contact you directly via email shortly. This will allow us to review your case in detail and offer you the most suitable solution without any delay.

We truly appreciate your patience and the opportunity to make things right. Please rest assured that we are committed to resolving this issue to your satisfaction.

Kind regards,
Customer Support Team

Bewertet mit 3 von 5 Sternen

Delivery of protective phone case

Delivery time was actually seven working days rather than the promised 2-3 days. Not great.

14. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear James,

We sincerely apologize that your order arrived later than expected.
Our customer support team will contact you shortly with a suitable solution for your case.

Thank you for your patience and understanding.

Warm regards,

Bewertet mit 1 von 5 Sternen

The item has not yet arrived even…

The item has not yet arrived even though I was notified it would be delivered yesterday by Royal Mail.
Update... the item arrived 24 hours later, so all is well

8. April 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Jonesy,

Thank you for your message.

We sincerely apologize that you have not yet received your order. Could you kindly provide us with your order number so that we can investigate the status and inform you about the current location of your shipment?

Thank you in advance for your cooperation.

Warm regards,

Bewertet mit 3 von 5 Sternen

Very slow dispatch time..

Very slow dispatch time... company create postage label but didnt actually leave the facility 4-5 days later esp when the delivery time is 3-5 days

27. März 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Amna,

We sincerely apologize that your order was delivered later than expected.

Our customer support team will contact you shortly with a suitable solution for your case.

Thank you for your patience and understanding.

Kind regards,

Bewertet mit 1 von 5 Sternen

Delivery stated as parcel force 48

Delivery stated as parcel force 48. Ordered it 24th March, as of Saturday 28th March, it is still not even in the uk. It will be more like 10 working days before it is delivered.
I will come back and inform when it has been eventually delivered.
Nor did they give a tracking number, again, to hide away from the true delivery times.
I have had a response from my trendy phone, stating delivery is between 2 and 5 days. This is not true, everything states 2-3 days delivery. Check other reviews, all saying the same. Some even waiting 2 weeks. Abysmal company, avoid at all costs.

28. März 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Stephen,

We are very sorry to hear that you have not yet received your order.

Our customer support team will contact you shortly to assist you further and help resolve this matter as quickly as possible.

Thank you very much for your patience and understanding.

Kind regards,

Bewertet mit 2 von 5 Sternen

Big mistake, expensive and poor quality

I choose this cover as the description sounded like a good quality product. It was highly priced in comparison and the postage was high.
I paid the price but when the product arrived it was just a Gorilla screen which I could have bought much cheaper.
The packaging had 3 stickers over the very small instructions. So had to take great care to peel them off.
The Wet cleaning sachet was dried up.
When I applied the screen I took great care but there is still a large bubble and very small bubbles which I suppose I’ll have to live with.

26. März 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Mr. Berry,

We sincerely apologize for the inconvenience you have experienced with the product you ordered.

Please be assured that our customer service team will contact you shortly to provide a suitable solution for your case.

Thank you very much for your patience and understanding.

Warm regards,

Bewertet mit 1 von 5 Sternen

Paid for a case and never recieved it

Paid for a case for my s26 ultra 3-4 weeks ago. Momey left the account. I didn't get a confirmation email or an order number and I never recieved the case

1. März 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Sam,

We sincerely apologize that you have not received your order confirmation or the product.

We kindly ask you to please forward your email to us or contact our customer support team at Customer.care@mytrendyphone.co.uk
, so that we may review your case and provide you with an appropriate solution as soon as possible.

Thank you for your understanding.

Kind regards,

Bewertet mit 1 von 5 Sternen

I’m extremely disappointed with my…

I’m extremely disappointed with my experience with MyTrendyPhone. I recieved my reordered phone 11th if march, ordered a phone case on March 12th and only later realised it wasn’t actually available until March 23rd (this wasn’t made clear at the time of purchase).
Since then, I’ve had no proper updates. It’s now March 26th and my order still hasn’t been dispatched. The only response I keep getting is “we are expecting some parcels anytime,” which is vague and unhelpful. I’ve had to chase them myself every single day just to get the similar reply.
I paid £42.30 for this order, and considering my phone is brand new, I needed a good case urgently. The lack of communication and unclear stock information is very frustrating.
At this point, I would not recommend ordering from them if you need your item within a reasonable timeframe.

26. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Erg slecht

Erg slecht. Je krijgt beroerde kwaliteit voor een A-prijs. De service is slecht. Er wordt wel vlot gereageerd op emails. Maar de inhoud is altijd bedroevend. Het retour sturen moet naar Denemarken. Het is vrij schimmig allemaal. Als ik dit vooraf had geweten, had ik hier niets besteld.

Men vraagt nu om contact op te nemen, dat lijkt erg klantvriendelijk. Ik heb echter al 30 e-mails gestuurd zonder resultaat. Koop hier niet! Je krijgt:
Slechte kwaliteit
Beroerde klantenservice
Je bent je geld kwijt

17. Februar 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Geachte klant,

Het spijt ons zeer te horen dat u niet tevreden bent.

Zou u ons alstublieft uw bestelnummer kunnen doorgeven, zodat onze klantenservice contact met u kan opnemen en een passende oplossing kan bieden?

Met vriendelijke groet

Bewertet mit 1 von 5 Sternen

The sale is highly mis-leading

The sale is highly mis-leading. My invoice includes shipping cost and rapid delivery for which I paid extra for. I should have received my goods in 1-2 days and they are now forecasting 6 days. I also have demands for an additional £47.98 for import fees! The company was advertised as being in Hadleigh Suffolk. I have since discovered that this company was dissolved 2nd April 2024 - ref: Companies House. The delivery communication suggests Denmark as the source country.
The company was promoted on the ?Which web site as a suitable retailer for the Samsung Galaxy3 FE ear buds. I have since spoken to ?Which to suggest that they remove Mytrendyphone from their retailers list.
I have written to the Mytrendyphone stating that the additional costs added after the sale is mis-selling under the misrepresentation Act 1967. Lastly their contact telephone 02070990759 is uncontactable.

17. März 2026
Bewertung ohne vorherige Einladung
MyTrendyPhone-Logo

Antwort von MyTrendyPhone

Dear Stephen,

We sincerely apologize for the inconvenience caused.

Our customer support team will contact you shortly to assist further and provide a suitable solution for your case.

Warm regards,

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