MyTrendyPhone Bewertungen 

Good service. Good communications.

I rarely leave negative reviews, but my experience with MyTrendyPhone has been so disappointing that I feel other UK customers should be aware before ordering.

I placed my order through the UK website and paid over £4 for delivery. The use of a UK website, Royal Mail Tracked 48 and the overall presentation of the service gave me the clear impression that my order would be dispatched from the UK. Had I realised that my parcel could be travelling internationally, I would not have placed the order.

My parcel was dispatched before midday on Friday. A full week later, it still had not even reached the UK, despite the estimated delivery times advertised. What made the experience even worse was being told by customer service to simply wait another week and be patient, without any meaningful solution or reassurance.

I have since discovered that MyTrendyPhone is a Danish company with warehouses in several countries. While this information can be found on the website, I do not believe it is made sufficiently clear during the purchasing process that a UK customer's order may not actually be dispatched from the UK. As a consumer, I found the overall presentation of the service misleading.

Customer service was another major disappointment. There is no straightforward customer service telephone support, and you are largely left dealing with online chat and waiting for responses. When an order is significantly delayed, customers should have the opportunity to speak to a real person and receive clear information about what is happening.

The most frustrating part is that I paid for a delivery service, trusted the estimated delivery times, and after a week my parcel had still not even entered the country. Instead of taking responsibility, I was simply asked to wait longer.

I appreciate that delays can happen, but transparency and customer service are just as important as the products themselves. Unfortunately, I found both seriously lacking.

In my opinion, UK customers deserve much clearer information about where their orders may be dispatched from and what delivery times they can realistically expect. I am extremely disappointed with the entire experience and would not order from MyTrendyPhone again. I am also considering raising my concerns with Trading Standards, as I believe UK consumers should receive clearer and more transparent information before making a purchase.

Very disappointing experience.

Straightforward, clear and fast. I purchased a case and it is of good quality, with a perfect fit to my phone model.

Jeg er helt i chok over denne firma og deres kundebetjening.
Jeg troede det var trygt at bestille telefon og flere varer ved et dansk firma.
De skriver dag til dag levering.
Man kan ikke komme igennem på deres telefon. Man kan skrive med en medarbejder via chat som lover hver dag at nu sendes mine varer, og at jeg vil få en mail med sporingsnummer. Hver dag skriver jeg pænt og spørger om varerne bliver sendt i dag, og hver dag lover de at sende varerne. Men det sker ikke. Mine varer er fortsat ikke sendt trods de i flere dage hver dag lover mig det sker i dag. Jeg er rystet. Jeg kan ikke på nogen måde anbefale et firma som forleder kunder på denne måde og ikke leverer som de lover. Man skal som kunde selv rykke og henvende sig, man får ingen opdatering fra dette firma på deres initiativ. Virkelig elendig kundeservice.

My experience of shopping with this company was an all round💯 experience. My phone wallet was just as the description.The only criticism I would make is that the item I ordered came after the date I purchased it for, however saying that I will still have lots of opportunities to use it.

Meget dårlig oplevelse.

Det kan simpelthen ikke passe, at man skal vente flere minutter på svar hver gang, man stiller et simpelt spørgsmål. Kundeservicen er langsom og hjælper ikke med at give klare svar.

Det værste er dog, at I tillader kunder at bestille varer, som I tilsyneladende ikke kan levere. Hvis varen ikke er på lager eller ikke kan skaffes, hvorfor er den så tilgængelig på hjemmesiden?

Derudover modtog jeg ingen information om forsinkelsen eller leveringsproblemerne. Først da jeg selv kontaktede jer, fandt jeg ud af, at varen ikke kunne leveres. Det er uacceptabelt, at kunderne selv skal jagte information om deres ordre. Det ikke mig der tilbyder varen.

Manglende kommunikation, dårlig kundeservice og vildledende lagerstatus gør, at jeg ikke kan anbefale MyTrendyPhone.

I'm very pleased with the phone case I purchased from this company. The quality is excellent, and the design is fantastic. Communication throughout the process was great, and the company kept me updated on the delivery every step of the way. The item arrived on time and exactly as expected. I would highly recommend this company and am already considering buying another phone case from them in the future.

My phone cover was a perfect purchase, and I'm very happy with it, thank you.😊

Great price, advance notification delivery date, delivered on time, good quality product 👍

Case fits my A56 well, has good grip and camera lens cover is nifty. Very fast delivery.

Dårlig service. I skriver i har dag til dag levering og alligevel går der en hel uge inden man modtager varerne.

First class service a highly recommended seller mFast delivery and I new where the item was all the time. 5***** seller and would del with again. Thank you

Great goods at great prices and excellent customer service.

Took over a week to get here, the product does not work on samsung s26+ because the phone won't let you download, app, the clear view has no protection on it leaving the phone vulnerable and not as described.

I bought the new Bose Headphone (2.0) knowing previous experience with Bose was great and the new headphones delivered great sound and I would not want people to be put off of Bose ….. but! I felt ripped off with MyTrendyPhone because although the price I got from Which! was great for a UK website they were eventually delivered from Denmark so I paid customs making it £30 or so more expensive with an excruciatiating longer delay (and limited comms) than Amazon! A life lesson ….

I had a query regarding delivery from Denmark but the company fully explained the process and i have now received my order .

I received today the wallet-style case for my new Xiaomi 15T Pro. It was very well packed and is of very good quality. The case fits the phone very well and feels quite luxurious. The price is very modest, considering the quality of the case.