Moen Bewertungen 

I purchased several Moen products over 11 years ago. I needed to replace the faucet handle, Moen sent it right out. I needed to replace faucet cartridges, Moen sent it right out. Needed to replace my tub spouts, Moen sent it right out. They help identify your product, and send it right out. I will only purchase Moen products going forward. Thank you to Moen for excellent service!

I have a Moen Darcy bathroom faucet set. The hot handle became difficult to turn. I could not twist off the handle due to mineral deposits. The backsplash prevented the handle from spinning 360 degrees. I wound up damaging the finish. Called Moen. They were great. Sent a new handle and two new cartridges for free. When I could not get one of the cartridge nuts out, they sent a replacement valve body, also at no cost. The two reps I spoke with were very knowegeable, helpful and generous. I could not be happier with Moen's customer service. (I called around 10 a.m., opted for the "call me back" option, got a call back about 25 minutes later. On hold for about 4-5 minutes, then all good. I thought that was very reasonable overall.)

Their customer service is helpless. Each time it takes more than half hour before you can talk to someone. When it is your turn, they will ask you all kinds of special questions, like “I need a full picture”, to stop the conversation. Then you need to go home to take the picture and call back the other day. Who has this time to repeat it again and again? If they really need a lot of this detail, they should tell the customer at the first time. I would rather just pick the part from Homedepot instead of dealing with them. Such a waste of time.

I had a new Moen high arc kitchen faucet with sprayer installed last month. It has leaked since it was installed. The professional plumber who installed it claims it has nothing to do with the installation--it is just a cheap ($200) piece of junk. There are a lot of brands out there--Delta has always been more reliable, in my experience. When I called Moen they told me they would send a new part to stop the leaking, which means I have to hire another plumber to install the part. I am 70 years old and resent this kind of poor customer service that accompanies these cheaply made products.

Bought a kitchen faucet for a complete new kitchen being put in my house. My plumber came and did all the hook ups and the new faucet. 1 month later when we moved into the house the faucet would not come out. He said that the cartridge must be bad. He had to order a cartridge and come back and install it
$ 212.00 later I had hot water coming out. This faucet was shipped out defective and I have to pay for moan's manufacturing mistakes. When I called customer service the rep were horrible . Never again.

Wish i could give negative star to Moen kitchen sensor faucets. Most discourteous and unprofessional customer service reps. My first mistake was to buy their product and second mistake did not hold on to the receipt. Paid tons of money to buy their product that did not even last 5 years. Not only that, they did not warranty or offered any help. They tried to defraud me by sending me a 75% off coupon that could only be applied at their website, where they had doubled the price of the same product that was selling for half the price on other websites. Extremely disappointed didn't know this kind of fraudsters still exist.

product is hot garbage, how can the governement let a company doing so bad products that can ruin your house in a heartbeat, crappy plastic junk that breaks and leaks everywhere in your house... DONT BUY MOEN

I recently had the pleasure of interacting with Jay, a customer service provider from Moe company. I must say that Jay's exceptional skills and dedication to customer satisfaction truly impressed me. Throughout our interactions, Jay demonstrated professionalism, empathy, and a genuine commitment to resolving my concerns in a timely and efficient manner.

From the moment I reached out to Jay, it was evident that providing excellent customer service was a top priority. Jay's friendly and welcoming demeanor instantly put me at ease, and I felt comfortable sharing my issues and inquiries. Jay actively listened to my concerns, demonstrating a genuine interest in understanding the problem at hand.

Jay's expertise in the company's products and services was remarkable. With each question I had, Jay provided clear and concise explanations, leaving no room for confusion. It was evident that Jay possessed in-depth knowledge and was well-trained to handle a wide range of customer inquiries. Their ability to convey complex information in a simple and understandable manner was greatly appreciated.

What truly stood out about Jay was their empathy and patience. They took the time to understand the impact my concerns were having on me and assured me that they would do their utmost to resolve the issue promptly. Jay maintained a calm and composed demeanor throughout our interactions, which helped alleviate any frustration or stress I was experiencing. Their ability to remain professional and empathetic even in challenging situations was truly commendable.

Furthermore, Jay's problem-solving skills were exemplary. They approached each issue with a proactive mindset, taking ownership of the problem and exploring all possible solutions. Jay went above and beyond to find resolutions that met my needs, showing a genuine commitment to ensuring my satisfaction as a customer. Their persistence and determination in resolving my concerns left a lasting positive impression.

Overall, I cannot speak highly enough of Jay's exceptional customer service skills. Their professionalism, expertise, empathy, and problem-solving abilities make them an invaluable asset to the company. Jay's dedication to providing outstanding support and their genuine care for customer satisfaction are qualities that deserve recognition.

I would like to express my sincere gratitude to Jay for their exceptional service. Their efforts not only resolved my concerns but also left me with a positive impression of the company. I highly recommend Moe. Their commitment to excellence and customer satisfaction sets them apart and makes them a true asset to the organization.

Horrible experience. Faucet never worked and they would not honor warranty since the faucet was a gift. Now no running water in my kitchen and out $700. Customer service reps were inconsistent as well. One was very nice and one was quite rude and uninformative. Don't buy this product, find a better one.

Moen apparently now uses a new mini-headed compression coupler, running from their faucet to one’s incoming supply pipe. There’s NOTHING on the box to suggest that their faucet is NOT going to fit whatever you may have to attach it to. So you’ll have to make at least trip to your local hardware store - maybe two - and waste an hour or more because you can’t hook their faucet up and they didn’t think it was necessary to provide an adapter. A pox on Moen. May their company go down the tubes like Bud Lite!

My Moen product started leaking in the bathroom cabinet, the pipes have rusted right through the copper/chrome pipes attached to the p-trap. There's a stain in my bathroom sink from the water that we have. Taps are dripping on both the bathtub and sink.
Moen does NOT HAVE A LIFELONG GUARANTEE! I always used Moen in my renovations, but be assured, will never again recommend it to anyone.

Don't spend extra money buying this product. There is no lifelong guarantee!
They only send you the parts, you have to get a plumber to fix your faulty product. No replacement! And PLEASE don't sell your home if there is Moen products. New owners don't count. Will never again recommend this product to anyone.

I try to repair my own diverter valve three times. They sent me the wrong clip and wasted 7 1/2 hours of my time. I can’t believe it that just a little $.25 clip held me back for two weeks. After waiting 45 minutes to talk to somebody, I did initially get the replacement part… Which looks like it’s discontinued because all I get is the information for other valves… Preferably the 1225… Not happy at all

My almost 20 year old kitchen faucet broke from old age. They did want to know that I had the original bill - did not have to provide it. Moen provided all the required parts that I asked for within 7 days and I now have basically a new faucet. The two people I had to deal with were both Pleasant and Efficient. Moen proved to fullfil all my expectations regarding a lifetime guarantee. (my only advice to callers, is to take the time to do a bit of homework to identify your model etc. before actually talking to the attendants. Their website provided good hints on where to find the model number, etc. I am very happy! I would absolutely buy Moen products again.

I cannot imagine what the people with the negative reviews are talking about. I called Moen customer service about a kitchen faucet that was installed in 2016. Some of the finish had worn away. They replaced the entire unit free of charge including the shipping. I think a company that stands behind a product in that way deserves 5 stars. Moen products come with a limited lifetime warranty and they obviously stand behind it.

I purchased a MOEN faucet sprayer, (the entire unit) the first time over 6 months ago. It lasted only a few weeks before the plastic handle fell apart. When I went to replace just the sprayer, i was told I had to purchase the entire unit because the sprayer was not sold separately. Second unit the sprayer did the exact same thing so again I had to replace entire unit. After purchasing yet another entire unit for the 3rd time, I finally had enough. It was the same situation, the sprayer handle fell apart. I was so disappointed because I was under the impression that MOEN was a better quality product. When I tried to replace just the handle with another brand during one of the times it fell apart, I was told that I had to use the same nozzle or it wouldn’t fit. Each of these purchases was over $30 There is absolutely no way I would ever buy another MOEN product for any more remodeling in my home. This unit was well cared for, and there are only adults in the home. How can your company with any type of conscience sell this type of product that I’m sure you’ve had multiple complaints about. Is it worth selling a very poorly made product, only to lose customers as the end result? I’m sure this review will get ignored and swept under the rug, and I know that my review will just be a blip on the radar, but as others come to realize how cheap and how horribly made your companies products have become, your company will continue to have repeated complaints to the point where it will affect sales.

The faucet is only 3 months old and the sprayer malfunctioned, when I went to purchase another sprayer I could not get the sprayer without the hose and the whole unit, the cost of that was half of the price of the whole faucet. I will not purchase another Moen!!!

I’d give them zero stars if I could. Half the faucets and shower heads in our house have corroded within less than 10 years and they will not back their lifetime warranty because my house is being rented out right now. It shouldn’t matter who lives there as I’m the original homeowner. Their crap products would still corrode regardless if I was living there or not. Expensive products with crap quality and crap customer service. Spend your money elsewhere!!

Moen does not back their product. I have one of their kitchen faucets that was leaking and I purchased a Moen replacement cartridge that also failed, leaked from the minute I turned it on. They have an issue with this particular cartridge and do nothing about it," Moen" for life, they are just another lousy company that could care less about their customers. They will NEVER receive a dollar from me again. I will puchase anything other than a Moen in the future and I will let all of my acquaintances know about their pathetic customer service.

I have a limited budget so I bought a middle-of-the-line Moen kitchen faucet. For four years the faucet has worked great and with no leaks, but recently it became difficult to swivel the spout and lever for adjusting water. When I called Moen they asked me for the model # and when I purchased it and then sent me replacement parts for free. Today I disassembled and reassembled the faucet and it works great. Probably the faucet mostly only needed new silicone grease, perhaps new O-rings and to clean out the old grease that had deteriorated.
When I called Moen, there was a VERY LONG wait time to speak with a representative but you can ask them to call back, which I did and they did. When I finally spoke with a representative she was very friendly, helpful and efficient.
I am a convert to Moen.