Moen Bewertungen 

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My recent interaction with Moen Warranty department was quite frustrating. Their policy is if I was not the original owner the warranty does not transfer. I bought a house that was 1 year old from a previous owner. I explained that when I was cleaning the filter and putting it back in, the inside turned and the connection came loose inside the head of the faucet. She said there was nothing she could do because I would have to purchase a new faucet since I was not the original owner. What good is a 5 year or lifetime warranty if it is not properly manufactured and fails when cleaning a filter.

My agent was Marlon, from Oakville. He helped with preparing the correct info about my shower head issue. I e-mailed it and in under 48 hrs. the replacement was at the door. Free. Beyond expectations? Nah: beyond imagination!
I am preparing a substantial order for the entire bath upgrade: will save all receipts and enjoy a true lifetime warranty.

Beautiful faucet (Melissa) but will not stay in place. I try to rinse off my dishes and the faucet moves by itself to the middle position. Do you have any idea of how frustrating this is? And Moen tells my husband they never heard of this issue. We wasted so much money on this faucet AND installation by a professional plumber. I will NEVER buy Moen again!

We have 2 faulty sink faucets. We called and they sent a coupon code for up to 75% off. We found one on their website for $140. When I added the coupon code, the price went up to $293.30 for the exact same faucet.
They discounted it 64%, so our new price is $102.65.
We couldn’t get a 64% discount on the website price of $140.00.
Why did the price double with the coupon?
Very deceptive.

Horrible experience. I purchased a faucet for the bathroom sink. In less than one year from the day it was installed it started dripping water. I went to home depot where I purchased it and they gave me free cartilage to replace the other one. few hours after replacing the cartilage, while i was out of home for 4 hrs, I came back and found out that the handle plumbed and water was gushing into the cabinetry, the floor and the carpet in the bedroom. Next morning water was flooding the kitchen floor on the lower level and a big piece of kitchen false ceiling was falling. water was filling the chandelier in the dinette area as well. Insurance sent a professional plumber to check on why this happened. Plumber reported it was a defaulted faucet. 8 weeks from the time this happened I continue to have workers coming in and out to repair the ceiling, replace bathroom cabinetry, kitchen island etc. I had to pay $1000 as deductible.
When I contacted Moen and sent them photos of the damage, they were very unfriendly and rude saying they can only send a replacement faucet. They refused to compensate me for what I paid as a deductible as well the stress and disappointment I suffered because of their defaulted product. It is pathetic that such big company reacts in such a way regardless of the damage the customer encountered because of their defaulted product.

Replaced kitchen faucet - no questions asked. I only buy Moen faucets based on their warranty. Keep your receipt!

They don't follow what they say. Warranty is not for life. I called them to get parts for bathroom sink and shower stuff and they made every excuse not to give me a Warranty and wanted me to pay. The manager was rude and didn't care if I was mad or anything. She even agreed that they should be free and under warranty but couldn't do it and said I would have to pay. Not at all happy and don't trust that lifetime warranty stuff!

Does not work in the U.K. Nowhere do they say it isn't compatible in the U.K. Why would you restrict your customers?

Don’t fall for power boost kitchen faucets.
They reduce the pressure and when u press boost ; Wow u get normal pressure.
I expected better from moen!!

terrible shower product design/company
in order to change out the posi-temp shower handle, I would have to hire a contractor to open the wall to change the valve - ridiculous!
there's nothing universal, why the heck would someone opt for a posi-temp valve in the first place - it's an all or nothing water volume - no flexibility!

We are a Plumbing Company Moen at one time was a very good Company to deal with but not anymore. Their service has declined. We at one time would have never installed anything else. Their quality has declined & their service has to. Now they have even cut the installers throat by posting a discounted price on line that is only 5-10 dollars over what we pay wholesale. If we can not make anything on the sale of their faucets we move to another brand. GOODBYE MOEN...

Credit where credit is due. I commend Moen's Consumer Support Team. We experienced an issue with our Moen Kitchen Sink Tap. Water would only come from the Sprayer Hose. Moen's support was prompt, they shipped, at no charge, a Diverter valve and then a new Sprayer and hose - which solved the issue.

I have roman tub faucet , need to up date faucet knob and sprout . Called customer service need to buy and upgrade . She sent me a link how to order .
The link just give how to apply coupon , called back Emily did the same thing , I told her I am not a plummer , Moen has a picture
Of my faucets still, she told me I need to do more by going to the website , how I’m going to buy the product with extra help . She’s so rude and play politics with me. By give me a runaround.. disappointed , Moen needs to hire people more knowledge . I spent so much time with Moen CUSTOMER SUPPORT. That’s why I get very upset. Talk to this.u unexperienced CUSTOMER SUPPORT.
Moen customer support has picture and sent me cartilage replacement , but refuse to help me with the trim ( Moen part very complicated ) last year I have already upgrade my shower door and kitchen faucet with Kholer brand . If you buy moen you ‘ll be stuck with them . No Help

Very bad customer service good luck trying to get a replacement part they are very hard to deal with sending parts been waiting over 2 months and still no part so I bought something else and will not deal with moen again, buyer beware...

Moen's website sucks big time. Can't get past the privacy or set any conditions. Their website is a big mix of a big dump by a big dog!

When a piece of acylic broke on the inside of the bathtub faucet spigot, I immediately called Moen.
It's 20 years old and stores don't sell replacements.
The Moen rep immediately knew the part I needed and shipped it out to me, free of charge!
That's right FREE!!!
Thats's unheard of in these post covid days.
I received my part in 5 days.
Thank you Moen for your superior warranty and customer service.
I am a customer for life!

The finish on my roman bath fawcetts and both my vanity fawcetts is failing after 4 years.
I have extensive water treatment
Moen used to be good but it cheap junk now.
Good luck trying to get warranty

I had 10 plus year old moen faucet that worked great until it snapped off. I contacted moen and they replaced it with a brand new modern faucet. I am thrilled that moen stood behind their product. Moen is a great company and I am a fan for life. Thank you moen for being a standout company in a sometimes tuff world. I love you!

Hi, I wanted to update my 1st review about Moen. Pertaining to the motionsense kitchen faucet I purchased. I can't positively say that my 1 star review prompted Moen to step up. The part order got changed to a 2 day delivery from a 10 - 14 day delivery. Unfortunately the part was not correct. The part I needed was suppose to come w/the part I received. It was suppose to be a kit. Was NOT. Called again. Again I was told the part I needed was gonna come as kit --- wrong thing was ordered 1st time. Because wrong thing sent she was gonna go ahead & send as 2 day delivery. Unfortunately once again part did not come w/part sent. So I called again. This time I was told part would be shipped separately & would have next day. Next day --- no package. Now this is my 4th call to Moen service. John could not tell me why warehouse didn't ship cause they were not answering his call. It was Friday afternoon so he would have another one sent --- get Monday. So after 4 calls & 15 days later I got the correct part. I changed my review from 1 to 3 . Moen tried to do right by me as far as shipping , but employees didn't know their product so I got wrong parts.