Our McMillan coffee morning here at Merchants Gate on the 24th September was not only a huge success financially, raising a wopping £365, but socially too. Apart from the usual chat and laughter our... Mehr ansehen
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Our McMillan coffee morning here at Merchants Gate on the 24th September was not only a huge success financially, raising a wopping £365, but socially too. Apart from the usual chat and laughter our... Mehr ansehen
Unternehmen hat geantwortet
We stayed for one night at the McCarthy and Stone retirement development, Morgan Court, in Petworth West Sussex. The guest suite was immaculate! Even with a little fridge with fresh milk. Penny, the h... Mehr ansehen
Unternehmen hat geantwortet
Avalon Court Lincoln. Our Manager, Sue Kirby runs a wonderful Slimmers Club on a Thursday morning. It is a happy and vibrant group meeting where we share a great deal of laughter whilst supporting one... Mehr ansehen
Unternehmen hat geantwortet
I visit Butterworth Grange every week as a carer. I am always welcomed by Margaret Grice the house manager with a big smile and positive attitude. I have observed Margaret talking with the residents,... Mehr ansehen
Unternehmen hat geantwortet
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
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100 Holdenhurst Road, BH8 8AL, Bournemouth, Vereinigtes Königreich
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Special thanks to Sarah at the Brookes Court development in Whitchurch Shropshire. My mum is in the process of moving in and Sarah has been so helpful, efficient and friendly with all our questions and queries. She has made the whole process so much easier.

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Trinity Court Halifax
It was a joy to enter the guest suite at Trinity Court, Halifax, hosted by House Manager, Debbie.
The room, decorated in warm greys with fresh white bedding, looked lovely. A high standard of cleanliness and attention to detail was very evident throughout. Guest information, including Wi-Fi details, policies and procedures, was clearly visible and easy to access.
Thank you, Debbie, for making our stay so comfortable while we were visiting a relative. You made us feel very welcome and supported, whenever we needed help. Your kindness made our stay very special.

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Eastland Grange in Hunstanton is great fun with lots of laughter rippling through the large lounge. The Estate Manger, Katie Harvey and her staff contribute to the hilarity even if they don't always get my jokes.
We have a film night twice a month, Bingo and, of course, Wine Tasting and nibbles - with friends (but don't tell Katie that it is a cover for a booze up).

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Thank you to Paddy for prompt and excellent service

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I dealt with Nicola Stone and can honestly say she was delightful. So considerate with our situation of trying to organise a new place for my father to live.
It is a very stressful time for my sister and I but Nicola has simplified things and always been helpful with a kind manor.
5star customer service!!

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From the moment I came into Cherrett Court, from viewing through to buying the flat, I have been made to feel very welcome by all the staff.
The staff make sure to see everyone each day and my family are please that there is someone looking out for me when they can't be here.
After cooking for myself for the last 12 years, it is such a treat to have my meals cooked for me each day and, as someone with limited mobility, the table service is a godsend.
The flat is cleaned weekly by pleasant staff and overall I am very happy to be here. Looking back, I should have moved here years ago!

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Accommodation was excellent, beds comfortable, very clean. Staff have exceptional customer service very friendly and welcoming.
Location within walking distance to town

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My wife and I stayed in the Guest Suite at Bygate Monkseaton. Deryn Johnstone the house manager was very helpful regarding the area etc and was very welcoming, as all the house managers we've come across are.

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Coming to the end of my first year in Portman Court (Uckfield), I suddenly realise that I have been slow to express my full appreciation of how well this place is run and, despite having chosen it for independent living rather than for “care”, how much kindness, support and encouragement is offered by staff at every level.
Such staff cannot be easily found. All, with their varied skills and experience are obviously carefully chosen and deployed as part of a cooperative team by our remarkable Estate Manager, Julie, who clearly has ambitious objectives for all of us: for the estate, for the home owners! and, above all, for herself. The atmosphere is one of calm, unhurried comfort. Problems arise and are reliably dealt with. Little improvements, in facilities and in procedures, appear as from nowhere. And the busy staff, especially the duty managers, make efforts beyond the call of duty to encourage social life among us. All led and encouraged by the irrepressible Julie.
I chose McCarthy and Stone on the urging of my superbly efficient long-serving secretary, who retired ahead me and died only recently. I treasure her memory as much for that advice as for any of her many other talents.

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I want to thank Julie C, Manager of Portman Court for her amazing duty of care. Julie runs a very efficient team and she understands the needs of her residents. She goes the extra mile to get things done and creates a very happy and safe environment for the residents. My mother’s quality of life has definitely improved since she moved in.

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My Mum has just moved in to Harvard Place in Stratford on Avon
Beth Jonas and her colleagues in the tenancy management team were consistently helpful in ensuring a smooth process

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I lived at the Hailes in Haddington for 4 years but due to unforeseen circumstances I moved away. I loved living there everyone was so friendly. I enjoyed all the social events that happened. The Manager (Sarah) would go above and beyond her duties to help. The cleaner (Maureen) is very friendly and had a happy smiley face.

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The staff and service at Bowles Court (Chippenham) are excellent. On the occasions that my mother fell staff attended and were able to either raise my mother using state of the art equipment or where appropriate call the emergency services. The 24/7 emergency cover with someone always on site was reassuring. The restaurant was run to a very high standard. All staff were friendly and helpful.
The location was excellent being just 5 minutes walk from the town centre and a riverside terrace available to residents.
Problem resolution could sometimes be slow, particularly if it involved referral to McCarthyAndStone's HQ in Bournemouth - as it often is when dealing with very large organisations.

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We have recently moved into Butterworth Grange Bamford and would like to express our grateful thanks to Margaret.
She is extremely kind and helpful and goes out of her way to make sure everyone is okay.
She has been an excellent addition!

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I wanted to share my experience of Isabella House, Hertford. My mum lived in a nice appartment with access to a lovely garden and lounge. There was a very relaxed atmosphere with very friendly and helpful residents. They really looked out for each other. The House Manager, June is amazing. She really looks out for everyone and always organises plenty to do. She was incredibly helpful when my mum wasn’t well. She has been a great support to me during a difficult time. I would highly recommend Isabella House as a great place to live. Thanks, Phil

Antwort von McCarthy & Stone
Pleasant, comfortable rooms, no complaints, excellent value

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I stayed in the guest suite for 4 nights at Stour Gate in Blandford Forum, whilst visiting my Brother who has a flat in the development. I have stayed here numerous times before and as usual the standard of accommodation was excellent. The suite was clean, comfortable and well equipped.
Delia, the house manager was friendly, helpful and made me feel very welcome during my stay.
I will be staying here again!

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Valley Court, Ramsbottom, is a lovely, comfortable, safe place in which to live.
It is Independent Living but you can, if you wish, be part of the community. At the very heart of our community is our house manager (Lorraine Crompton). With her competence, hardwork and enthusiasm she really does keep Valley Court a wonderful place to live.

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I used McCarthy and Stone Resales to sell my fathers old apartment. The whole experience was positive and interactive, with excellent communication throughout.

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