MaltaShopper Bewertungen 

easy to use, helpful people

Quick follow up and very helpful.

Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their man was done in a very professional way without any inconvenience for us.

To be avoided at any cost, i ordered twice in the last year and every time they are unable to deliver within malta for weeks and products are stuck in there warehouse, they show stuff as not arrived in malta that is arrived and there price gouging is enourmous.

Just google a bit for courier and parcel services, there are services that deliver for a fraction of that cost of Maltashopper weekly from Ikea in Catania.

Reply:

I don't need you to look into my order, we had enough communication,

I had one order in autumn and one in the summer, same experience.

About returns: the only way to return with maltashopper is to bring unopened packaged items to your warehouse in person ( I know since we had that discussion). That is not exactly as EU consumer law for online orders dictates that, under EU consumer law (change of mind) online orders can be returned in any case within 14 days by mail, there are some exceptions but that covers products that spoil and are otherwhise unsellable, it does not include furniture. The cost of shipment is covered by the consumer except there is a defect then the seller has to cover the cost of return. So requiring unopened packaged items to be returned in person to your warehouse for a refund is not what the EU consumer law asks, so please don't claim that for your business.

About price, for what maltashopper offers taking 20-30% ontop of what Ikea charges is a ask. I don't even want to imagine what happens in case something is delivered damaged.

Beware of ordering from this online shop. In my case, I was allowed to place and pay for an item shown as being in stock, only to be told - not shortly after placing the order, but upon collection, after waiting the full stated processing time - that it was unavailable. I was then expected to accept a different version of the product on the spot. A refund was eventually offered, but it was still a poor experience, particularly for anyone who specifically requires the products ordered or is working to a deadline.

A company that willingly lies and then will not rectify the mistakes that they made, letting me, the customer down time and time again.

I rarely leave negative reviews, but after this experience I feel it's important to warn others.

I waited 10 weeks for my order. When it was finally ready, the company confirmed my delivery date by email, so I arranged my work schedule and took time off specifically to be home. They then failed to deliver the order due to their own mistake, which they openly admitted.

Despite acknowledging that the error was entirely theirs, they refused to rectify it. Instead of arranging a prompt redelivery, I was told I would have to wait a further 7 days, causing even more inconvenience. I was also told that delivering to Gozo was "impossible"—a claim that is simply not credible when countless other companies manage to provide this service every day.

Communication throughout was poor. I received conflicting information from different members of staff, was promised a call from a manager that never happened, and spent far too much time chasing updates myself. Even after admitting their mistakes, the company refused to offer any meaningful compensation or take responsibility for the inconvenience they caused.

Customer service is about keeping your promises, taking ownership when things go wrong, and valuing your customers' time. Unfortunately, this company failed on every count.

Had the company taken responsibility and made a genuine effort to put things right, this review would not have been necessary. Instead, I have been left with no confidence in recommending this company and would strongly advise others to consider purchasing elsewhere.

I have now reported my experience to the Malta Competition and Consumer Affairs Authority (MCCAA). Having since read the experiences of many other customers, I sincerely hope anyone who experiences similar treatment also considers reporting it so that these practices can be properly investigated.

I had a fantastic experience with this company.
I wanted to get some bowls that only they had (out of stock worldwide.) They did ask me to organise the shipping to Australia myself (only because of glass items that they couldn't guarantee would break.) But they were SO kind and considerate the whole way, communicating with me when the courier came to pick up etc.

When there was a mix up with the order they fixed it immediately and I got the bowls I ordered in perfect condition.

Joanne and Anna went above and beyond for me. They did not have to do that because they weren't earning a whole lot from the order. They're just good people. In a time where no one really cares about service anymore this smaller business are focused on it. Would recommend and will use again.

Professional service, would definitely recommend.

excellent service, highly recommended !

If you don't want to have problems, don't trust this company, because in addition to being disorganized, they lie and are unable to transport anything and ask for full payment in advance so if anything happens they wash their hands of it. I'll start by saying that for personal reasons, I repeatedly asked if they could guarantee pickup in Catania on the same day indicated by Mondoconvenienza, which was about a month after the purchase of the goods. First they said yes... then it took me days to get the same answer again. As soon as I picked up the goods, I asked when they would deliver them to my home because I had to coordinate with the lifter and the fitter... another ordeal! They didn't know when... every answer was different. First someone told me Saturday morning, then Monday, then Tuesday... so on for days until they answered, "We're not interested in your plans. You have to respect our schedule." That is, I entrusted the transport with the guarantee that they would respect my schedule. Having ordered a bedroom and a bathroom and expecting people from out of town, I couldn't have the house without a bathroom and a bedroom... in the end, it was delivered 4 days after collection. The boxes are broken, some packages are torn, and all had suffered more than one blow. All the shelves in the bedroom are broken, and even two drawers are split in half right where the box was damaged... I felt like crying. I have a new bedroom I bought in Italy, all smashed, and even if Mondo Convenienza accepts a replacement, you'll pay hundreds of euros to send someone to pick them up in Italy and bring them back here. They're animals and incompetent.

se non volete avere problemi non affidatevi a questa azienda ,perché oltre ad essere disorganizzati,mentono e non sono in grado di trasportare nulla e chiedono tutto il pagamento in anticipo quindi se succede qualcosa poi se ne lavano le mani.
comincio con il dire che per motivi personali ho chiesto ripetutamente,se potessero garantire il ritiro a catania lo stesso giorno indicato da mondo convenienza ( io vivo a Malta)che era circa un mese dell'acquisto della merce..prima mi hanno detto di si...poi ho impiegato giorni per riottenere la stessa risposta..
appena ritirata la merce ho chiesto quando sarebbe stata consegnata a casa perche dovevo coordinarmi con il lifter e il montatore..altra odissea non sapevano quando..ogni risposta era diversa prima qualcuno mi disse sabato mattina poi lunedi ,poi martedi ...cosi per giorni finche non mi hanno risposto non ci interessano i tuoi programmi devi rispettare il nostro calendario...
cioè io ho affidato il trasporto con la garanzia che loro avrebbero rispettato le mie tempistiche avendo ordinato una camera e un bagno e aspettando persone da fuori non potevo avere la casa senza bagno e senza camera...alla fine viene consegnata dopo 4 giorni dal ritiro.
le scatole sono rotte alcuni pacchi strappati tutte avevano subito più di una botta..
tutte le mensole della camera sono rotte e anche due cassetti spaccati a metà proprio dove la scatola era danneggiata...mi veniva da piangere
ho una camera nuova comprata in italia tutta spaccata e anche se mondo convenienza mi accetta la sostituzione pagherei centinaia di euro per mandare qualcuno a prenderle in italia e riportarle qui.
sono degli animali e incompetenti

Really complicated payment system and after I placed my order it should take 2,5 weeks for it to come but they called me twice to said they wouldn’t come on that day and it got delayed 2 weeks. So 1 month it took for it to arrive.

Totally disappointed. Placed an order end of November 2025 for Qty 3 sheets of wood (2.44m x 1.22m) as per listing. Delivery was expected for the 3rd week of December. Order got delayed. There was some bad weather that might have affected the delivery and thus I was patient. Waiting for festive season to be over and chased for some answers. I got all excuses that you could imagine, including the weather and also blaming the supplier in Sicily. Last week, beginning of February, I got a mail for clarification from Maltashopper asking me what have I ordered, since the supplier in Sicily sent only 3 pieces of wood @ 1m2 each! This is ridiculous. At the stage I just told Maltashopper that if they're unable to deliver what they promise to, they should cancel my order and refund me, which eventually they did. Waited for 2 months+ and ended up in a refund. I wouldn't recommend Maltashopper, there are other reliable alternates for sure.

Love the book display, it encourages our son to engage with and choose the books himself. Also the bottom drawer has ample space for storage too. Truly happy with this purchase! It's exactly like the pictures too

I had an exceptional experience ! Specially with the Brazilian attendant. I will definitely come back

Even i paid for delivery service, they didn't bring the order as saying that the house is on a pedestrian street and on steps. I actually explained where the house is situated when giving the order. Since they refused to do the delivery, i cancelled the order. Refund was done immediately.

Punctual . Very satisfied .

Fast and efficient. Premises for collection not easy to get to but worth the time getting there.

Ordered 2 mattresses, and after 2 weeks I received only 1 mattress. I will never buy again from Maltashoper....

Good tracking of products as shipment was split in two deliveries. Everything arrived without damage.