Lyons Davidson Solicitors Bewertungen 

Update: Communication has completely stalled. Despite sending three messages over a 15-day period, I have received no response from my claims handler. This directly contradicts the commitment displayed on their portal to respond within 5 working days........
If only I’d bothered to read the reviews first! But no, silly me—I trusted my home insurer, who generously pointed me in the direction of this absolute powerhouse of incompetence.

I’m now blissfully stuck with a company whose customer service skills are a pure myth. Their "state-of-the-art" customer portal is essentially a black hole where messages go to die, and trying to reach my assigned Claims Agent directly is a fantastic exercise in speaking to brick walls.

Do I have a clue what’s happening with my claim? Has anyone even opened the file? Is it being processed, or was it thrown directly into a shredder? Who knows! The suspense is truly thrilling.

If you're thinking of using them, by all means, think twice, think three times, and then do literally anything else with your life

I am extremely disappointed with the service provided by Lyons Davidson to date. Since instructing them on a personal injury claim some months ago, communication has been very poor. After an initial period of activity, updates have been almost non-existent.

The customer portal promises a response from your Claims Agent within five working days, but this commitment has not been met. Repeated requests for updates have gone unanswered, leaving me uncertain about the progress of my case.

Looking back, had I taken more notice of the many negative reviews regarding communication and customer service, I would have chosen another firm. I will update this review if matters improve, but at present I cannot recommend their service.

I cannot recommend Philippa Morgan and her paralegal, Eleanor, highly enough.

My children law and domestic abuse case began on 17 April 2024, and I represented myself as a litigant in person until April 2026, when the complexity and volume of the paperwork became impossible to manage alone.

That was when Philippa and Eleanor came into my life honestly, it felt as though these two ladies had landed for me from heaven. Philippa took over the complex proceedings, including allegations of child abduction, and worked tirelessly to ensure the Court understood the abuse and the incredibly difficult circumstances behind my decisions.

Eleanor handled the huge amount of paperwork with exceptional organisation, patience and attention to detail. She is an angel, focused and determined:)

After carrying everything myself for two years, having them step in was an enormous relief. Their compassion, professionalism and dedication meant more to me than I can put into words.

I will always be deeply grateful to them both and would wholeheartedly recommend them to anyone facing complex children law or domestic abuse proceedings.
They have been incredible in finding the solution for myself and my children. Thank you so much :)

I WAS VERY GLAD THAT MATTHEW DORRINGON TOOK TIME TO CAREFULLY EXPLAIN IN LANGUAGE RIGHT FOR NON LEGAL CLIENTS THE WAY AHEAD AND THE OPTIONS AVAILABLE..
HE WAS ALWAYS PATIENT IN LISTENING TO ME AND NEVER RUSHING TO END THE CONVERSATION.
HE MADE A DIFFICULT SITUATION VERY MUCH BETTER

1st class service!

Simply fabulous service and efficiency from Eleanor Mills and her team at Bristol House. No hesitation in recommending.

Philippa Morgan and Eleanor Marsh have been assisting me with a very complex case. Their hard work, professionalism and honesty has made a very difficult time so much easier and I wouldn't have been able to do this without them. I would recommend them to anyone

This review is in relation to Peter Ogilvie Paralegal. When my case passed into Peter, he handled it effectively, diligently and quickly. Peter was pleasant and very informative during this time, thank you for your support Peter, Kind Regards, Lynsey.

Catherine Stewart came in to take over as my case manager and from the very start she was absolutely fantastic with me. Catherine was very knowledgeable, professional and always kept me up-to-date with any new information. I cannot recommend Catherine enough, she is a fantastic example of someone who cares and is determined to help. Lyons Davidson are very lucky to have her, as was I.

1071/000258
Have home insurance with Allianz. Made a claim for legal expenses. These were the solicitors on the legal expenses insurers panel.

They are meant to support you in the event of a legal expenses claim. Instead they were looking for a way to refuse my claim and did so unfairly. As a result I have lost valuable time where my matter should have been dealt with but has not been. As a result I will suffer financially.

Even though Lyons Davidson are a regulated law firm, its very bad practice for them to refuse my claim just because it does not suit them financially to fight my issue. They refused my claim citing that it's not covered under my policy. However, it is not their call to do that.

I would not recommend them at all!

really One of the worse Companies ive dealt with
forever chasing up

forvever wasting my times

Muhammad Muflhai provided me with a friendly service a good advice.

My case was dealt with very well by Shannon Fairhurst

Madihah was extremely helpful with a legal issue that I recently had. She kept me informed throughout the process

Abbie was very helpful, polite, professional, well informed and guided me through the process expertly. I felt reassured. She kept in contact with me frequently and was always on time on pre-arranged phone calls.

Abbie is an asset to your organisation.

My solicitor Lauren Martin got me a settlement that was more than I expected.Lauren was always in contact with me and answered every question I asked very quickly.Great service and great lawyer

was provided with legal consultancy through my home insurance and my case was given to Lyons Davidson. unfortunately they were quite useless. the person i was in contact with did not answer email promptly and then eventually started ghosting me. he didn't understand the case properly because in some emails that he bothered to send made reference to irrelevant details. extremely poor service and worse member of staff.

They weren't interested in my case at all. I laid out all the information correctly and they told me I had a less than 10% chance of winning. I ended up walking away with a huge settlement with no help from them and their advice was completely wrong and incorrect. Literally use any other solicitor

24.08.2026
Thank you for your response, which is now public.
This response, which you will need to stand by, will be shared as part of my escalation to both the Complaints Partner and your UK MD to clearly show (1) how my complaint has been completely ignored, and (2) how my claim has been dismissed as a result of numerous internal errors, incorrect records and appalling customer service.
20.07.2026
Having been exploited by a fraudulent builder, I reached out to understand my home legal expenses cover.
My first call with my case handler started with 'you have no policy', and 'you have no cover'. My policy has been in place for more than 5 years, and the home legal expenses cover in place for over three years.
Not one question, nor any attempt at understanding the details that have emerged in May 2026.
I have stayed calm throughout, dealing with aggressive legal staff, having the phone put down on me, from repeated promises of 'someone will be in contact', to absolutely no response from the claims team supervisor nor the claims team group leader.
Simply no customer focus at all and no contact in over four weeks. Do not expect any customer focus when dealing with Lyons Davidson, nor any empathy, or any attempt at an apology, nor anything the least bit humane.
I am not sure who is worse, the fraudulent builder or Lyons Davidson.