your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchas... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I place... Mehr ansehen
Overpriced, significantly cheaper options with no shipping costs for the same items available online. No way to contact customer service aside from email, which takes them 48 hrs to respond.... Mehr ansehen
The seamless service from order to delivery was great. Of course, it’s what you expect for the price you’re paying. I reached out to customer service about a back ordered item to confirm it will b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6447 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bed frame was damaged twice
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
4. August 2026
Antwort von Lulu and Georgia
Hi Dana,
Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return.
Lulu and Georgia
Unable to speak to anyone about status…
Unable to speak to anyone about status of a return
23. Juli 2026
Antwort von Lulu and Georgia
Hi Rebecca,
We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return.
Please check your email for their response, and we appreciate your patience.
Antwort von Lulu and Georgia
Hello,
We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback!
Lulu and Georgia
LOVE this wallpaper
LOVE this wallpaper! It’s also bathroom safe which was the original reason for purchase. I will be adding pictures at a later time.
29. Juli 2026
Antwort von Lulu and Georgia
Hi Kate,
We're so happy to hear you love the wallpaper! We appreciate your positive feedback.
Lulu and Georgia
Great experience from ordering to…
Great experience from ordering to delivery and installation.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Abigail,
We're so happy to hear that you had such a positive shopping experience from the moment you placed your order all the way through to delivery, and installation! Thank you for sharing your kind words.
Lulu and Georgia
Beautiful rugs and on time delivery
5. August 2026
Antwort von Lulu and Georgia
Hi Michelle,
We are so happy to hear that you love the rugs, and that they arrived on time! We truly appreciate your kind feedback.
Lulu and Georgia
I received a damaged item (which was…
I received a damaged item (which was already months late) and was promised a replacement, but I’ve received no correspondence from Lulu and Georgia for over a month about replacing it.
4. August 2026
Antwort von Lulu and Georgia
Hi there,
We’re very sorry to hear about the delays and lack of communication regarding your replacement. We understand how frustrating it must be, especially after already waiting months for the original item.
We’ll have a Customer Experience Specialist review your order and reach out to assist you with the replacement as soon as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Very impressed with communication
Very impressed with communication, follow through, etc. I will continue to order swatches and work with design team when I have questions.
4. August 2026
Antwort von Lulu and Georgia
Hi Kellie,
We're so pleased to hear about your positive experience with our communication, and our Design team. We truly appreciate your continued support, and look forward to assisting you with future orders!
Lulu and Georgia
A long time customer because I’ve never…
A long time customer because I’ve never been disappointed.
4. August 2026
Antwort von Lulu and Georgia
Hi Lee,
We are so glad to hear that you have consistently enjoyed your shopping experiences with us. We truly appreciate your loyalty!
Lulu and Georgia
I fell in love with the shape
I fell in love with the shape of a vase, ordered it, got it in a few days, and love it on my dining table!
4. August 2026
Antwort von Lulu and Georgia
Hi Carol,
We're so happy to hear you love the vase, and that it arrived quickly! We appreciate you sharing your positive experience.
Lulu and Georgia
I have not received sample as of yet
I have not received sample as of yet. I can't comment on experience of receiving sample and quality. But the company keeps tabs on you, with promotional, sales, etc.
4. August 2026
Antwort von Lulu and Georgia
Hi Rachel,
Thank you for your feedback regarding the timing of this review. We see that your swatch order was delivered recently. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
Horrible customer service and exchange…
Horrible customer service and exchange policy - had to pay 173 dollars just to exchange the same item but different color
4. August 2026
Antwort von Lulu and Georgia
Hi there,
We’re sorry to hear you were disappointed with your experience. We understand that having to place a new order for a different color can be frustrating.
Our policy does not allow for standard exchanges, so changing an item to a different color requires the original item to be returned in accordance with our return policy and a new order to be placed.
We appreciate your feedback and are sorry for any frustration this caused.
I ordered sample so I could order…
I ordered sample so I could order furniture and by time I got sample the furniture was no longer available. Sad
4. August 2026
Antwort von Lulu and Georgia
Hi Daphne,
Thank you for your feedback. We are so sorry to hear that the furniture piece was out of stock by the time your swatch was delivered. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
As per usual
As per usual, I had to return the item due to the colors on the vase, not being as pictured on the website. If accurate photos cannot be posted, then it might make sense to include color information in the lacking *product description*. This is definitely my last purchase. I’m not taking yet another chance!
27. Juli 2026
Antwort von Lulu and Georgia
Hi Christine,
We’re sorry to hear the colors of the vase were not what you expected based on the photos online. We understand how disappointing that can be, especially when the item doesn’t match your expectations.
Thank you for taking the time to share your feedback. We’ll be sure to pass your comments along to our Product and Creative teams as we continue to review our product photography and descriptions.
We appreciate your feedback and apologize for the frustration this experience caused.
Ordered a rug & received it damaged
Ordered a rug & received it damaged. They sent a replacement rug that I waited two months for that arrived damaged and dyed. Clearly had been used. Very surprised at the customer service and quality control.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Emily,
We’re very sorry to hear about your experience with the rug and the delays you encountered with the replacement. Please know that our items are shipped in new condition, and we’re sorry to hear the replacement arrived damaged during transit.
We’re glad to see that one of our agents has already addressed this matter with you. We appreciate you sharing your feedback regarding the quality and delivery experience, and we apologize again for the frustration this caused.
Vanessa is the best
Vanessa is the best! She’s helped choose the perfect living room for us.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Susan,
We're so happy to hear our Design team helped you create the perfect living space. We appreciate your kind words!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi James,
We’re sorry to hear you were disappointed with your experience. If there’s anything we can do to assist or address your concerns, please don’t hesitate to reach out to our Customer Experience team. We’d be happy to take a closer look.
Great Customer Service.
Great customer service on delivery and order inquiries. Specifically Jamie from there Customer Experience team!
3. August 2026
Antwort von Lulu and Georgia
Hi Carter,
We're so happy to hear about your positive experience with our Customer support team, especially regarding your delivery, and order inquiries. We appreciate you sharing your feedback!
Lulu and Georgia
Wonderful Decorative Pillows
The descriptions of the throw pillows were very good. Delivery was prompt. The return of the pillow I did not choose was seamless.
4. August 2026
Antwort von Lulu and Georgia
Hello,
We're so happy to hear that you found our product descriptions helpful, and that your delivery was prompt! It's also wonderful to know that your return experience was seamless. Thank you for sharing your positive feedback!
Lulu and Georgia
Antwort von Lulu and Georgia
Hello,
We are so happy to hear that our customer service was excellent. We appreciate your kind words!
Lulu and Georgia
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