I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I place... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Overpriced, significantly cheaper options with no shipping costs for the same items available online. No way to contact customer service aside from email, which takes them 48 hrs to respond.... Mehr ansehen
Unternehmen hat geantwortet
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... Mehr ansehen
Unternehmen hat geantwortet
your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6457 Bewertungen
Bittet Kunden um Bewertungen
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I have not received sample as of yet
I have not received sample as of yet. I can't comment on experience of receiving sample and quality. But the company keeps tabs on you, with promotional, sales, etc.
4. August 2026
Antwort von Lulu and Georgia
Hi Rachel,
Thank you for your feedback regarding the timing of this review. We see that your swatch order was delivered recently. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
Horrible customer service and exchange…
Horrible customer service and exchange policy - had to pay 173 dollars just to exchange the same item but different color
4. August 2026
Antwort von Lulu and Georgia
Hi there,
We’re sorry to hear you were disappointed with your experience. We understand that having to place a new order for a different color can be frustrating.
Our policy does not allow for standard exchanges, so changing an item to a different color requires the original item to be returned in accordance with our return policy and a new order to be placed.
We appreciate your feedback and are sorry for any frustration this caused.
I ordered sample so I could order…
I ordered sample so I could order furniture and by time I got sample the furniture was no longer available. Sad
4. August 2026
Antwort von Lulu and Georgia
Hi Daphne,
Thank you for your feedback. We are so sorry to hear that the furniture piece was out of stock by the time your swatch was delivered. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
As per usual
As per usual, I had to return the item due to the colors on the vase, not being as pictured on the website. If accurate photos cannot be posted, then it might make sense to include color information in the lacking *product description*. This is definitely my last purchase. I’m not taking yet another chance!
27. Juli 2026
Antwort von Lulu and Georgia
Hi Christine,
We’re sorry to hear the colors of the vase were not what you expected based on the photos online. We understand how disappointing that can be, especially when the item doesn’t match your expectations.
Thank you for taking the time to share your feedback. We’ll be sure to pass your comments along to our Product and Creative teams as we continue to review our product photography and descriptions.
We appreciate your feedback and apologize for the frustration this experience caused.
Ordered a rug & received it damaged
Ordered a rug & received it damaged. They sent a replacement rug that I waited two months for that arrived damaged and dyed. Clearly had been used. Very surprised at the customer service and quality control.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Emily,
We’re very sorry to hear about your experience with the rug and the delays you encountered with the replacement. Please know that our items are shipped in new condition, and we’re sorry to hear the replacement arrived damaged during transit.
We’re glad to see that one of our agents has already addressed this matter with you. We appreciate you sharing your feedback regarding the quality and delivery experience, and we apologize again for the frustration this caused.
Vanessa is the best
Vanessa is the best! She’s helped choose the perfect living room for us.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Susan,
We're so happy to hear our Design team helped you create the perfect living space. We appreciate your kind words!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi James,
We’re sorry to hear you were disappointed with your experience. If there’s anything we can do to assist or address your concerns, please don’t hesitate to reach out to our Customer Experience team. We’d be happy to take a closer look.
Great Customer Service.
Great customer service on delivery and order inquiries. Specifically Jamie from there Customer Experience team!
3. August 2026
Antwort von Lulu and Georgia
Hi Carter,
We're so happy to hear about your positive experience with our Customer support team, especially regarding your delivery, and order inquiries. We appreciate you sharing your feedback!
Lulu and Georgia
Wonderful Decorative Pillows
The descriptions of the throw pillows were very good. Delivery was prompt. The return of the pillow I did not choose was seamless.
4. August 2026
Antwort von Lulu and Georgia
Hello,
We're so happy to hear that you found our product descriptions helpful, and that your delivery was prompt! It's also wonderful to know that your return experience was seamless. Thank you for sharing your positive feedback!
Lulu and Georgia
Antwort von Lulu and Georgia
Hello,
We are so happy to hear that our customer service was excellent. We appreciate your kind words!
Lulu and Georgia
Gorgeous Furniture… Customer Service Lacking
The piece is gorgeous and great quality… I am only docking a star because the first delivery was damaged and getting a hold of someone was extremely difficult to get the issue resolved.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Jodi,
We're glad you love the piece! We sincerely apologize for the damaged delivery and the difficulty you experienced reaching us. We are actively improving our response time.
Lulu and Georgia
Great customer service from design to…
Great customer service from design to order and delivery and resolution of an item that was not functioning properly. I am very impressed.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Natasha,
We're so happy to hear that you had such a positive experience with our customer service, from design to delivery, and in finding a resolution. We truly appreciate your kind words!
Lulu and Georgia
Poor delivery and overpriced
The art took over two months and there was no way to track it. Delivery came with out notice after delivery attempts. Had to pick it up myself from FedEx because I was not home and needed sign. The art was poorly packaged but not damaged. Definitely feel it was overpriced for just a print.
28. Juli 2026
Antwort von Lulu and Georgia
Hi there,
We’re sorry to hear about the delays and delivery experience with your artwork. We understand how frustrating it can be when tracking and delivery updates are limited, especially when a signature is required.
We’re glad to hear you were ultimately able to receive your package from the FedEx facility and that the artwork arrived without damage.
We appreciate you taking the time to share your feedback regarding the packaging, delivery experience, and overall value. We’ll be sure to pass this along to our team.
The table was delivered with out proper…
The table was delivered with out proper screws to connect legs to the top . The color was very different than pictured on line . It is more yellow than white . It also has black dots on top of the table which is not ok !
28. Juli 2026
Antwort von Lulu and Georgia
Hi Maral,
Thank you for your feedback! We sincerely apologize for the condition of the table. Our Trade support team is currently assisting you with a full refund for the damaged item. If you have any further questions or need additional assistance in the meantime, please let us know.
Lulu and Georgia
Tiny wallpaper swatches
I ordered wallpaper swatches. They were tiny 6 inch by 8 inch rectangles. Not even large enough to see the whole print. Usually wallpaper swatches are 12x12 or 12x18. Disappointed, and I still can't decide.
3. August 2026
Antwort von Lulu and Georgia
Hello,
Hi there, thank you so much for reaching out and sharing your feedback. I completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team and are actively working on providing larger samples in the future. In the meantime, we are shipping three additional wallpaper swatches of each style to you. We hope that the additional swatches will give you a better view of the wallpaper, helping you decide if it will work in your space. We sincerely appreciate your patience and are truly sorry for any inconvenience this has caused.
Lulu and Georgia
I charged wronglyrongly
4. August 2026
Antwort von Lulu and Georgia
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your bed being refused after shipment due to conflicting product information. A refund was issued, minus the original shipping fees, in accordance with our refusal policies outlined on our website. For your reference, detailed product information for the bed was available before your purchase. Please let us know if you have any further questions, we are happy to help!
Lulu and Georgia
I received the wrong item last week
UPDATE*** the “assistance” your team provided was to send the wrong item AGAIN, thus repeating this same process in a ridiculous game of dejavu. I am still waiting for a resolution. Interesting that I’ve been getting multiple emails daily about what “great taste you’ve got” and “here’s our latest edits”, but it’s been seventy two hours and still no response regarding my return and refund. I suggest you spend more of your resources replying to legitimate customer service concerns and a little less on empty marketing ploys.***
I received the wrong item last week, and spent so much of my own time having to take photos, send screenshots, get out the measuring tape to prove to the chatbot that they, in fact, sent the wrong item. The human I ended up virtually “chatting” with told me that I was wrong and that sometimes items look bigger in the box than they actually are. This was after I sent them photos of the box with the item name, item number and photos of the light itself. The item I ordered (Bobbin Sconce) is 10.5 inches wide. The one they sent (Bobbin Flush Mount) is a completely different name, silhouette, and 6 inches larger (16 inches wide). I had to wait 48 hours for a response from lulu and Georgia, who finally admitted they were in the wrong and provided a shipping label for the return. I had to drive to a fedex location to send the item back. I just received what was supposed to be the corrected replacement today, opened the box, and discovered they sent the same (incorrect) item I received the first time. The Bobbin Flush Mount. Which I do not want. Which I did not order. So I have to go through this entire process again. What an appalling waste of time. I’m so surprised that the glorious Heidi Caillier and Portola Paint are in business with folks that have such inefficient customer service. It’s a real shame. The items look appealing, there’s clearly great folks styling there, but the way the business is run seems to be a complete mess. Stick with Claude, Hay, The Expert, DWR, buy direct from Huey Lightshop and the other designers on here. If you want Heidi Caillier or one of their other designers, many are at Joon Loloi. Heck, ZaraHome has a similar sconce that’s a quarter of the price as the one here. And their service is light years ahead of Lulu and Georgia.
2. August 2026
Antwort von Lulu and Georgia
Hi Virginia,
Thank you for your feedback! We sincerely apologize for the inconvenience regarding the incorrect replacement item. Our Customer support team has assisted you with a resolution, but please let us know if you have any further questions or if there's anything else we can do to help.
Lulu and Georgia
As an interior designer
As an interior designer, i work with a lot of different vendors. I find L&G to have great customer service - friendly and helpful and flexible!
3. August 2026
Antwort von Lulu and Georgia
Hi Landes,
We're so glad to hear that our Trade support, friendliness, helpfulness, and flexibility are appreciated by you as an interior designer. We value your feedback regarding our Trade program!
Lulu and Georgia
Communication regarding delivery was…
Communication regarding delivery was good. Delivery men were courteous and unpacked the item expertly.
3. August 2026
Antwort von Lulu and Georgia
Hi Barbara,
We're so glad to hear that our delivery communication was efficient, and our team provided excellent service. We appreciate your positive feedback!
Lulu and Georgia
I bought the Roman clay peel and stick…
I bought the Roman clay peel and stick wallpaper and the pattern seems more busy and heavy in the repeated shapes/shades than the sample image. It also was very soft and flimsy and my professional installer had a very difficult time putting it up on one single 7ft wall- he said it was like apply napkins to the wall- it also was impossible to not not have some bubbly.
3. August 2026
Antwort von Lulu and Georgia
Hi Tiffany,
Thank you for your feedback! We sincerely apologize for the issues you experienced with the installation and quality of the wallpaper. We're glad to hear your installer was able to complete the installation. Please let us know if you have any further questions or if there’s anything else we can assist you with.
Lulu and Georgia
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