your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchas... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I place... Mehr ansehen
Overpriced, significantly cheaper options with no shipping costs for the same items available online. No way to contact customer service aside from email, which takes them 48 hrs to respond.... Mehr ansehen
The seamless service from order to delivery was great. Of course, it’s what you expect for the price you’re paying. I reached out to customer service about a back ordered item to confirm it will b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6444 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Impossible to reach customer service…
Impossible to reach customer service for days and then order never arrived in time.
The item showed a 1-3 business day shipping time. It will end up arriving nearly 3 weeks after I placed the order.
6. August 2026
Antwort von Lulu and Georgia
Hi Joe,
We’re sorry to hear about the difficulty reaching our Customer Experience team and the delay with your order. We understand how frustrating it is when an order doesn’t arrive within the expected timeframe.
We do see that your order has recently shipped and a delivery date has now been scheduled with our carrier. We appreciate your patience and hope the remainder of the delivery process goes smoothly.
It has been quite unbelievable trying…
It has been quite unbelievable trying to get the furniture and rugs delivered for my project through metropolitan. I have spent over two hours trying to coordinate the delivery because I keep getting different information about when the items will be received by the warehouse. Then I’ve scheduled a delivery and no one comes to deliver. So then I call to find out and they tell me they are still waiting. And this has happened over and over again. It’s unbelievable. I am very very reluctant to purchase from Lu Lu and Georgia again for my business which is unfortunate because there are a lot of beautiful things.
28. Juli 2026
Antwort von Lulu and Georgia
Hi Emily,
We’re very sorry for the frustration and inconvenience caused by the repeated delivery delays and conflicting information from the carrier. We understand how disruptive this can be, especially when coordinating deliveries for a project.
We do see that your items are scheduled to ship tomorrow, and we sincerely hope the remainder of the delivery process goes smoothly. If anything else comes up, please don’t hesitate to reach out to our Customer Experience team so we can assist in addressing your concerns.
Thank you for your patience and for sharing your feedback.
The delivery was smooth however I was…
The delivery was smooth however I was disappointed that the rug pad is being delivered separately so now we will have to move the furniture again and redo the whole install once the pad arrives. Additionally, I have dogs and have had many rugs over the years and this one has already taken a real beating in less then 24 hours. My dogs have never done this to another rug before, even other flat weaves, so I would tell anyone with dogs not to purchase this rug. I don't think it is going to last 6 months in my home. I have rugs in my home that I've had for 15+ years that are in much better condition than this one is one day later.
7. August 2026
Antwort von Lulu and Georgia
Hi Alie,
Thank you for your feedback! We sincerely apologize for the inconvenience your pets have caused with the rug's quality. If you're looking for pet-friendly rug options, we are happy to assist you. Our Design services can help you find a more suitable rug, just let us know!
Lulu and Georgia
Long shipping time despite claiming item would be shipped in 1-3 business days
The online advertising for this rug stated that it ships in 1-3 business days. I ordered the rug 2 weeks ago (to arrive before hosting a family event) and the white glove delivery courier still does not have the rug. For such an expensive item, the shipping logistics are quite disappointing.
29. Juli 2026
Antwort von Lulu and Georgia
Hi Erin,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding the shipping delays of your rug. We're pleased to let you know that the rug has reached the final mile warehouse in your area, and a delivery date has been scheduled for this week. Please let us know if you have any further questions, we are happy to help.
Lulu and Georgia
I love the pillows, but too small
I love the pillows, but disappointed with their size. I wish that they could be made larger, 16 inches instead of 14 inches
7. August 2026
Antwort von Lulu and Georgia
Hi Annette,
We're happy to hear you love the pillows! We appreciate your feedback regarding the size which is helpful for us in considering options for future designs.
Lulu and Georgia
Love this mirror!
Love the mirror! So sexy and spicy but also neutral at the same time. It’s perfect
6. August 2026
Antwort von Lulu and Georgia
Emma,
We are so happy to hear you love the mirror and find it both exciting and versatile! Thank you for your wonderful feedback.
Lulu and Georgia
I order an awesome mirror by Aimee Song…
I order an awesome mirror by Aimee Song and arrived quick and safely packed. I'm over joyed to have discovered a precious gem Lulu and Georgia. I'm excited about my next purchase.
22. Juli 2026
Antwort von Lulu and Georgia
Crystal,
We are so happy to hear how much you love your new mirror and that it arrived quickly and safely! We appreciate your kind words and look forward to your next purchase.
Lulu and Georgia
After initially receiving two outdoor…
After initially receiving two outdoor pillows with defective zippers, we were very pleased to finally receive a replacement pillow cover that worked perfectly! Throughout the entire process, the customer service team was exceptionally responsive, courteous, and helpful. Their continued follow-up and commitment to resolving the issue were greatly appreciated. Excellent customer service and a very positive experience!
30. Juli 2026
Antwort von Lulu and Georgia
Greg,
We are so glad to hear that we were able to resolve the issue with your outdoor pillow covers and that you are now pleased with the replacement. We truly appreciate your patience and kind words about our customer service team's responsiveness and commitment. Your positive experience means a lot to us!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Gianna,
We're so glad you love the sconces that you ordered! Thank you for your kind words, and for choosing to shop with us.
Lulu and Georgia
Great quality, comfy, and gorgeous!
The order took longer than we expected to arrive but it was worth the wait. The quality is 10/10. The delivery team was great. It was a bit of a tight fit to get the sofa into the room. The team figured it out and had it set up in no time. Sofa is super comfy and the bed is easy to pull out.
29. Juli 2026
Antwort von Lulu and Georgia
Hi Lolo,
We're so glad to hear you're enjoying the sofa's quality and comfort! We appreciate your patience with the delivery time and are happy our delivery team could expertly navigate the tight space.
Lulu and Georgia
I don’t have my rug and have no eta
I don’t have my rug and have no eta. I tried to reach out to customer service and never heard back
30. Juli 2026
Antwort von Lulu and Georgia
Hi Morgan,
We’re sorry to hear you haven’t received your rug and have not been provided with an updated ETA. We also apologize that you did not receive a response from our Customer Experience team.
We’ll have a representative review your order and follow up with you regarding the status and next steps. Thank you for bringing this to our attention.
Fast shipping!
29. Juli 2026
Antwort von Lulu and Georgia
Hi Stephanie,
Thank you for your feedback! We're thrilled to hear that our shipping service met your expectations. We sincerely appreciate you choosing to shop with us.
Lulu and Georgia
Great customer service
Great customer service . I ordered samples of wallpaper and they contacted me to help with number of rolls I would need and advice /assistance.
5. August 2026
Antwort von Lulu and Georgia
Hello,
We're so happy to hear that our Customer support team was able to provide such helpful assistance with your wallpaper order. Thank you for sharing your positive experience!
Lulu and Georgia
Still haven't received my full order!
Still haven't received my full order!! Ordered towels and a shelf. Received towels over a week ago shelf still not delivered.
4. August 2026
Antwort von Lulu and Georgia
Hi Dawn,
Thank you for your feedback! We sincerely apologize for the delays regarding the shelf from your order. Our Customer support team is currently working on obtaining updated shipping information, and will follow up with you via email as soon as we retrieve the tracking details. Thank you for your patience!
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Kerstin,
We are so happy to hear that you had such a positive experience with our customer service! We appreciate you sharing your kind words.
Lulu and Georgia
Antwort von Lulu and Georgia
Hi Christine,
We're so happy to hear you appreciate our unique products, and pricing! We're glad you enjoyed your experience.
Lulu and Georgia
Great products but access to customer…
Great products but access to customer service needs to be more than email. Talking to someone makes a big difference…..
29. Juli 2026
Antwort von Lulu and Georgia
Hi Matthew,
Thank you for your feedback! I can understand how this situation may be frustrating. If you need further assistance, please feel free to reach out to our Customer Support team via live chat, phone, or email during regular business hours. We are happy to assist you, and can even schedule a callback if you prefer.
Lulu and Georgia
Bed frame was damaged twice
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
4. August 2026
Antwort von Lulu and Georgia
Hi Dana,
Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return.
Lulu and Georgia
Unable to speak to anyone about status…
Unable to speak to anyone about status of a return
23. Juli 2026
Antwort von Lulu and Georgia
Hi Rebecca,
We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return.
Please check your email for their response, and we appreciate your patience.
Antwort von Lulu and Georgia
Hello,
We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback!
Lulu and Georgia
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