LSH Auto UK Bewertungen 

We got our Mercedes GLA on the 1st of September 2024
and Simon from beginning was exemplary from the start.
He kept in touch with us from the start and all the way through the buying process
He made the transaction seamless and stress free
In 2 and a half years we will be back.
Thank you Simon.

Don’t know where to start really. So many things bad about this bunch of amateurs. They are dishonest crooks. I am absolutely disgusted with there service, attitude and quite honestly fraudulent activities. I will be going to the ombudsman.

Don’t ever go to this garage they totally rip you off, they act nice at first but for any repairs MOT services they totally take you for a ride . I will never ever come back again

I had a very disappointing experience with Mercedes Stockport when purchasing front and rear brake discs, brake pads, and brake wear sensors. I placed my order over the phone on 21/03/25 and was told everything was available. However, when I arrived to collect the parts, I was informed—only after making the payment and receiving the receipt—that the brake wear sensors were not in stock. I was assured they would arrive later that day and could be collected after 3:30 PM.

When I returned the next day (22/03/25) to pick up the sensors, the counter staff seemed unaware that they owed me the parts. Initially, they couldn’t find any record of it, then questioned who had told me to come in, and finally claimed they weren’t sure if I was even owed the sensors. After I explained the situation again and showed my receipt, they eventually retrieved only one sensor, telling me the second one wouldn’t be available until Tuesday.

Due to this poor service, I had to cancel my garage appointments twice, as the new brakes cannot be fitted without the wear sensors. The lack of communication, disorganization, and unprofessionalism from the counter staff resulted in a frustrating and time-wasting experience. I expected much better service from Mercedes Stockport.

Purchased a 2023 Mercedes EQB and arrived to collect it with damage on the bumper
They asked me to get a quote which I got for £450 plus vat. I said I would pay £100 towards this and They said they could repair it for £100 and I had to chase them for three weeks to organise it….. never came so I got it repaired myself and now they won’t stand over it

Don’t do business with them…. They don’t stick to their word!

A very disappointed customer who got poor service from the dealer and the manufacturer

Premium brand my backside

Great dealer very professional and nothing too much trouble a breath of fresh air,great car great experience 🙂👍

I have used 'Mercedes Benz' 'Solihull' 'Aftersales' Service for almost 12 years now and cannot praise them enough for their 'Professionalism' and 'Attention' to 'Detail'. The 'Entire Team' is a 'TRUE' 'Credit' to the 3 pointed 'Star'. I have dealt with 'Nicky' throughout those '12 years' and cannot praise her enough for the 'Sterling' 'Service' & 'Knowledge'. "Keep Up The Good Work".

Regards

Gurpal

I hate using them but as an authorised Mercedes dealer you have to.
I had my car booked in for a recall at 10:00, and with a service I decided to have done so I only had to visit them once, it was to take 2 hours.
14:08 my app told me they unlocked my vehicle for the first time. I rang them as I needed it for 15:00 and told them to do nothing if I can't have it by 15:00.
Got my car back eventually at 15:21 after kicking up a fuss.
I am glad that I am getting rid off the car before the next service and I shall look at the reviews of the BMW garage as I will never get another Mercedes if this is the place I have to take them to.
Absolutely dreadful customer service, that's a lie, it isn't that good.

What can I say other than prefect John the sales man who helped me made me feel more like family than a customer no pushing sales just lots of information about the car and gave me time to think about it and was very helpful answering all my questions I had whilst I made my mind job as I wanted two weeks. On day of collection I felt like I was really looked after the car had been cleaned to perfection if only 4 year old but looked new very high standards of cleaning and polishing I took the paint cover so any small damage is covered but wasn’t pushed into it just told how they could help if I got some light scratches or stone chips even got a free five day insurance cover to get me home so no messing around at all car came fully charged
Thanks a again John for all your good work I’m so glad I traveled and got the car from you I will be back again when I ready to get me or my son a new car

I took my sprinter into lsh Stockport with a few issues.
They had it for two days called me and told me that's nothing wrong with van.
After a hour long conversation with me explaining that there was issues they agreed to look again.
Next day they called again and yes they had found 5he issue and fixed it.
I collected van next day and paid there 1700 bill.
First day back at work it broke down again. Losing power and dpf filter filling up quickly.
So I took it back too be told am I putting two tonne in the back
Really what a way to talk to a customer.
They had it a week and couldn't find a fault.
So I collected it again and they tried to charge me again.
I refused to pay the bill.
I took van home and parked it up.
Still not been able to work.not good when self-employed.
I emailed there customer service department over a few weeks to try and first get a refund as the issues was still present with van
I got now were with them .
I had to sell the van at a lose and buy another.
The whole experience of dealing with lsh Mercedes stockport was shocking and not pleasant.
I have beenin business over 30 years and never been treated so poorly my a garage before.
A low standard of service.
I would never our and advice any owner driver to use this dealer ship.

Tamworth - Brand new multi million pound Dealership...What a wonderful opportunity for them to change the typical Main Dealer narrative. Sadly however, in my personal experience I was met with a patronising tone, of the implication that I had been somehow deficient in "not making an appointment", making my first impression of being made to feel that I had perhaps accidentally wandered into a Michelin Star Restaurant vs a Mercedes Benz Dealership. So on my immediate departure, beforehand, I was sure to check all signage inside and on the building from the outside, there was no reference made to entry being by appointment only...Neither does their web site quote anything similar also.

Not wanting to leave an unqualified negative review, I therefore made a telephone enquiry the following day, as one experience could have been just somehow unlucky for me...At the point of writing some 3 days later, I have yet to receive a phone call back in response to my enquiry, but I have since received this quite interesting email, expressing their disappointment, which you can see, its sentiment more than implies that they had applied their best endeavours, BUT this was in absolute stark contrast to the reality of my actual real experience, which in short was dreadful, twice in fact in person and by phone, but compounded further a third time by this delusional email received below:

I am sorry that we were unable to help you with the purchase of your new V CLASS here at Mercedes-Benz of Tamworth.

Your feedback is very important to us and we work hard to ensure your requirements are met, please do not hesitate to contact us to let us know if something extra could be done to win your business.

I would also welcome your feedback as to how your experience in our showroom went for you.

If you have any further requirements or if I can help in any way, please do not hesitate to give me a call.

Kindest regards.

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**Title: Unprofessional Rude and incompetent dealership

I purchased a brand-new Mercedes stickportbin December, and within just two months, I encountered a serious warning message on the dashboard. Alarmingly, I later discovered that this issue posed a significant safety risk, with the potential for a fire.
Upon contacting the dealership, I was informed that I would have to wait two weeks for an appointment, which seemed unacceptably long for a serious issue. I decided to escalate my concerns to Mercedes UK headquarters, who advised that this matter needed urgent attention and emailed Stockport to do so . The dealership ignored the message from UK headquarters.
However, when I finally brought my car to Mercedes Stockport the staff were not only unhelpful but also rude. Despite my attempts to communicate the urgency of the situation, my concerns were dismissed. In retaliation to my complaint, they refused to address my vehicle’s issues.
Feeling unsafe and frustrated, I took my car to a different dealership, which promptly resolved the problem. I CANNOTrecommend STOCKPORT MERCEDES based on my experience. Their lack of professionalism, efficiency, and customer care could leave customers at risk. If you are considering purchasing a vehicle, I encourage you to seek service elsewhere for your peace of mind.
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I had a problem with the engine management light coming on and booked my car into LSH Auto in Solihull. They were brilliant and managed to find the problem and get it corrected. Melissa kept me informed of the progress and when the car woudl be ready. I can highly recommend them.

Disgusting after service from a leading market dealer.
Mercedes Benz Stockport are charging me £30 for a courtesy car because one of their cars has a fault.
A bulb is not working that "may have been overlooked on PDI as its not a safety issue" im told by Stockport and I have to leave the car with them because they have to check for a short in wiring??
I offered to fit the part myself but they won't let me do that.
I offered to visit them on a Saturday but they dont work Saturday.
I paid 24k for this car 5 weeks ago and now paying again because its got a faulty part.
My wife who is a SEN teacher at a local school and due to work hours offered to wait for the part to be fitted after 4pm, but they can't guarantee it would get repaired.
The £30 is for insurance for the car and running costs,they say, although I'm covered with my policy,there was no charges when test driving the car or the extended test drive offered when buying it,seems as though they want to make money out of my misery,then tried to gloss over it all saying they will spay air freshener in the car for another £30.
I would expect charges from inferior dealers but this being my first MB car I stupidly expected a decent service with a warranty claim for such a trivial
part.

I now have a very low estimate about the way MB conduct their service and look after new customers also the I drive a MB car experience I had has gone right out the window..

Thanks for that.

Thanks for the automated generic response from traceybot.
So just to recap

Audi don't charge for courtesy cars.
Ford don't charge for courtesy cars.
VW don't charge for courtesy cars.
Please take a minute to explain why MB charges warranty covered repair customers,I must not of heard this mentioned by the salesman.

I'm essentially paying towards the part,that would have been noticed had a thorough PDI been completed before collection at Sheffield MB.
It's a small warranty covered part that clips on,what a performance you have made out of this.!!

I now know after this first encounter with MB my future dealings are to be unpleasant experiences thwart with hidden charges and money making schemes, exactly as I mentioned earlier,making money out of misery.
We have to work also,our other alternative is to have a day off to sit and wait which is ridiculous and we find it difficult to fit in with your 5 day week,

Having a "curtesy" car would solve all the issues and you know this but want £30 for the privilege of sorting out my problem that you have created.

As a dealership I have personally learned your after sales service is shocking once you have made your sale.

I will update on this post as and until the job is complete.

Your reply has no depth.
Making money out of misery and your happy with that.
We all have rising cost,suck it up don't pass it on in such an undermining way when the fault is on your side.
517 views in 12 hours.
517 potential new customers are now aware of this.

After a hectic 24 hours regarding a car issue. I rang Mercedes Stockport to book my car in for a diagnostics test. I spoke to Shannon from the service department who was, very polite, helpful, knowledgeable, with exemplary customer Service skills! Shannon, politely took ownership of my car problems, discussed options with other departments within Mercedes and kept me upto date with progress and provided an outcome for me which not only reduced my stress levels but also reconfirmed, why Mercedes is the go to car brand for after sales care.

If there is a reward and recognition scheme within Mercedes, please put Shannon's name forward. Shannon is a real assets to Mercedes Stockport Branch. I cannot thank her enough for everything she has done for me.

I have had various Mercedes. The last one that I sold last week was an AMG E 53.
I sold the fantastic car with 36,000 miles because the service at LSH Solihull is very poor.
They sent me a letter 8 months or so ago for a recall.
Because nothing happened, I called, and finally, they booked for December 3.
When I went to pick up the car, they told me that the new part was not in good condition!!!!
So, they book again for February 6, at the same time as the MOT.
I delivered the car at 10 am as agreed before to the reception, and I was told that it would be available at 4 p.m.
At 2,30 pm they told me that the car was a little delayed and probably it will take about 2 hours.
INCOMPETENTS
They don't know that the Mercedes-Me App shows the car's movements. They were moving the vehicle only at that time!
At 4 p.m., they called, saying that they found an issue, so they would deliver the car the next day.
I've asked for a courtesy car or the payment to go home and return by taxi the next day because I don't live in Solihull.
The next day in the morning, they called me saying the car was ready.
They deliver the car after I've paid the MOT.
There was no mention of the issues they "found" or of the substitution of the part referred to in the recall.
The Lady told me about the failure to deliver the car the same day that it was my fault.
I have made a "drop off", which I don't know what it is because I delivered the car to a person named Chris and not to a machine or something like that.
Regarding the recall, the Lady told me that they would mail a statement stating that the part had been replaced.
They do not even wash the car as usual.
Till today NOTHING
I don't have any mail about the recall.
No payment for the taxi that I've told them I would send to a Charity or an excuse.
I don't know what is going on in LSH, but it seems that they treat people who have Mercedes the same way they treat people who buy Chinese cars.
It's like stupid people who don't deserve respect.
AVOID CONFUSIONS
DON'T MIX Mercedes with chinese cars
So it's better to avoid Mercedes at ALL COST.

Nicky at the Stockport Mercedes Benz branch has been really helpful and has been in touch with great communication. I enquired online to book a test drive, Nicky called and booked me in. Unfortunately the car of interest did get reserved so I never followed through with my visit but Nicky offered alternative cars in stock and even rang me again a week later when the original car came back available. If I hadn’t just picked up a car today found local to me I would have been happy to travel to meet Nicky. Thanks for all your help!

Walked into the showroom with my partner I was approached by the apprentice Adam who kindly offered me coffees biscuits and was talking to me about the different types of cars we get with the platinum event so helpful thank you

Car was recalled for a software update. Booked this in no problem and at a convenient time. Sat and waited while this was done. Only took an hour and I was able to get a coffee and work from my Laptop while I was there. A few advisories were noted, but what I liked was they weren’t pushy in trying to get you to get them fixed there and then. Lovely customer service and they gave the car a complimentary clean inside and out. Absolutely can’t fault the service. Thank you and very much appreciated.

Amazing experience, special mention to Lauren an absolute credit to the company. After trying to buy a Range Rover from 2 Land Rover franchise dealers and receiving very poor service, I found a Range Rover Vogue listed on LSH Auto website, the process was excellent from start to finish!!